cosmetics store
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SEPHORA inside JCPenney in Brookfield (95 N Moorland Rd, WI 53005)
About:
Retail chain with a selection of upmarket makeup, perfumes, beauty & skincare products.
SEPHORA inside JCPenney is located in Brookfield (Wisconsin state) on the street of 95 N Moorland Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +12627822000. You can get more information from their website: https://www.sephora.com/happening/stores/jcpenney-at-brookfield-square-mall?utm_source=gmb&utm_medium=Yext. The coordinates that you can use in navigation applications to get to find SEPHORA inside JCPenney quickly are 43.032567, -88.110400. Scroll down to find out opening hours, reviews and other important information about SEPHORA inside JCPenney.
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Available amenities
Payments
- Debit cards
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- In-store pickup
- In-store shopping
Unavailable amenities
Service options
- Delivery
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Simmi
The people who work here are so weird. One girl who looked very strange and dressed with sweats came over and told me I can’t take anything out of the box even though I was just holding it since they have it on display. The display was empty since it was the Marc Jacob’s and everything was basically gone. This other worker asked if me and my friend were together. Which caught me off guard cause I was standing right next to her. The people were just super weird and very strange.
09.2021Der
They had 2 people working at the desk and both of them was talking to the customer ahead of me for more than 5 minutes. I got fed up and I left. Horrible service.
07.2021Reshma
I went to the store today and one of the staffs was very rude!!!
07.2020Luciano
This place is filthy. Should something that costs 50 dollars look like this? Also amber is telling people to go to ulta
07.2020Hailey
I have been looking all over for the NARS radiant foundation the lady working told me they had it and that she would put it on hold for me I also explained I didn’t have the receipt but she said it was fine and they could look it up in store. When I got there they had no idea what I was talking about and gave me attitude about not having my receipt. Then she did the exchange and when I left the store I realized she gave me the same foundation I was just trying to exchange and they were all out of the foundation I had came there for. Super incompetent and very disappointing. Terrible experience
07.2019Lauren
This is not what I have encountered of other sephora stores. This one was over picked and it felt very unorganized. They were out of the common makeup I buy including the too faced waterproof mascara. I went around looking for even a sample size and no one helped me. Workers seemed distracted and possibly understaffed. Testers of the too faced makeup looked dirty and in need of replacement.I think I would be better off ordering online next time. Wish it was cleaned up a bit as sampling makeup in person is a much easier process.
07.2019Heather
I like that this location is closer than the one in Mayfair and jcp sephoras have different sephora favorites sets that are better in my opinion..but I gave 4 stars because the staff is super hit or miss. I've had super good customer service, and the complete opposite where no one ever approaches me.
07.2019Mickey
Love Sephora very very much employees are very pushy tho I also feel I got the wrong shade of something nothing a quick exchange can’t fix!
07.2019Jasmine
I called to put an order on hold and was immediately pleased by the warm personality of the woman I talked to on the phone. The item was sold out online and the only one left in stock in the Sephora's near me. The woman, Antoinette, told me she would hold the item 24 hours. So I make the 35 minute drive over after work, and meet Antoinette, who is just as warm in person as she was over the phone. There was a mishap and apparently, one of the associates had put the item back on the shelves and it had been sold. Mistakes happen. However, no call was made to let me know in advance and my time, gas, and excitement for an item I would ultimately not posses had been wasted. I was angry and stepped away but not before asking to speak to a supervisor. The general manager, a blonde with shoulder length hair, came into the store and consulted with Antoinette about the situation. As I waited for her to approach me, I perused the shelves hearing tidbits of them speaking about the situation at hand. After gathering the information needed, the woman made no effort to engage with me. I patiently waited, perusing the shelves at the latter end of the store for an elapsed period of time before realizing she had no plans of ever coming to speak to me or even address my presence to resolve the matter. Frustrated but hopeful, I stepped up to the register. I stood directly at the register, right in front of this woman, for several minutes. Even then, she said nothing, looking down at a device I guess to pinpoint where another palette was as another pleasant associate and Antoinette nervously glanced at her. To treat me like a living ghost is not an effective way to diffuse an escalated matter. It is possible to look up and acknowledge that there is another human being standing right in front of you. It's simple courtesy. My patience was worn at that point, and I asked for the number to corporate. The manager stared transfixed at her device and continued to not even make eye contact with me, except to ask if I wanted her to write the number down or put it in my phone. I asked her to write it down. I took the paper and walked out of the store. As a manager, I understand it can be daunting and intimidating to speak to an upset customer. However, the very last thing you want to do is to ignore them entirely. I had every intention of calling corporate as soon as I got in my vehicle. But as I walked to my car, I heard my name being called out behind me. Antoinette had literally chased me down to apologize profusely for the matter. My intolerance level for general incompetence and a disregard for me as a customer is very high-this was a fusion of both. For her to handle the situation without cowardice and the upmost professionalism was amazing to see. She spoke to me with empathy and understanding, and ultimately turned my frown into a smile. Antoinette told me she would go above and beyond to make me happy if I came back the following day. She even called me on my way back home to assure me she would make it up to me. I took her up on her word and even though she had left for the day, she reserved a wonderful goody bag and went herself to get the last available palette for me to buy at my convenience.Thanks so much for everything Antoinette; I'm really grateful for you going above and beyond for me as a customer. You are phenomenal. This woman is a gem and if she isn't already a manager, she needs to be one.
07.2018Em
Go to Mayfair instead. Hard to get help and some staff refuse swatch samples here. Refused here, got same thing there.
07.2018Zumehka
Saphora is a brand that has was other women are looking for and it's makeup is on flik 💄💄😎😎!
07.2017XxKingCroGabexX
Biggest American hero since osama bin laden
07.2017Nicole
Visited the Sephora inside of jcpenny in Brookfield mall on Sunday the 26th of Feb at 2:00 walked in stood around for 10 minutes while waiting a employee to help but instead 2 out if the 3 representatives were taking selfies as we just sat there and watched them as it was very clear we were looking. The only person that helped us was the employee Maggie that was working and she couldn't help us before because she was helping another customer the other two employees were a male and a female and it was disappointing
07.2017Scott
Great place and great staff! Good prices and a variety of brand products.
07.2015Marlen
(Translated by Google) For my first experience in the store I liked it (Original) Para mi primera experiencia en la tienda me gusto
07.2015