cell phone store
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Verizon Authorized Retailer — Mobile Generation in Madison (781 University Ave, WI 53715)
About:
Telecommunications store offering cell phones, wireless plans, accessories & more.
Verizon Authorized Retailer — Mobile Generation is located in Madison (Wisconsin state) on the street of 781 University Ave. If you want to ask about something we recommend contacting this place by phone. The Phone number is +16082373356. You can get more information from their website: http://www.themobilegeneration.com/?y_source=1_NjE5MDE4OS03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D. The coordinates that you can use in navigation applications to get to find Verizon Authorized Retailer — Mobile Generation quickly are 43.072957, -89.398297. Scroll down to find out opening hours, reviews and other important information about Verizon Authorized Retailer — Mobile Generation.
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Available amenities
Crowd
- LGBTQ+ friendly
Payments
- Debit cards
Accessibility
- Wheelchair-accessible lift
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- In-store pickup
- In-store shopping
Unavailable amenities
Service options
- Delivery
Categories
Tags
FAQ
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Jule
Frustrating experience. The staff person put on a replacement screen protector. The installation was horrible - no wiping the screen to get off dirt, no pressing down so the screen popped off within 15 minutes, etc. Since the outlet is not a corporate store - it is a franchise - it did not carry the most expensive Zagg products. We finally walked out with a flipsy screen protector that quality is subpar with what we started with. I would highly recommend to visit another store to avoid the unfriendly and unhelpful service.
08.2022Jess
Ordered phone Tuesday, said they’d call/email when it’s in, 2-3 days. They never notified me about it being in, but I went back after 3 days to check and he said it wasn’t there. Came back the next day (still no email) they said it was there but their safe was broken so I couldn’t have it today. Then I check my Verizon acct and it says that the phone was delivered on Thursday, even though when I was there Friday they said it wasn’t there. Annoyed, stuck with a broken phone for an extra week while the new one sits in a broken safe. And nobody told me it was here, even though they said they would. Staff was lovely though
08.2022John
Dillon was very welcoming and extremely helpful! I’ve been in customer service for 30 years and he is exactly what any employer would want in a sales representative. Wonderful experience!
08.2022Carmela
Dillion was a great, helping me find the phone I needed as well as looking for what discounts were available to me. He made the process super easy.
08.2022Tim
Dillion was very dedicated to great customer service! He was knowledgeable about the products and very nice guy to work with. I would highly recommend that UW students see Dillion at Verizon in the center of the campus!
07.2022Amy
Awesome service today by Dillon (the younger)...Sounds like a Viking Name! He helped my very nervous 80 something mom replace her ancient 3g flip phone with a new 4g model. Her phone was so old it did not have a sim card to transfer the data. He called the customer service team and got the transfer done with no change to her prepaid plan. She was very happy and relieved that she could keep using an "old folks phone". Thanks, Dillon - you are amazing!
06.2022Emmalwade8
I came in on my lunch break, had one hour to buy a new phone and walk back. Dillon the manager, not only sold me a new phone, but he set it up, took my old phone, and gave me all the goodies plus a car stand all within that hour. I made it back to my destination before I was due! Painless and I’m happy with my new phone. Amazing
06.2022Trey
Honestly one of the best customer service interactions I've ever had. Dillon made a stressful situation amazingly easy to navigate.
06.2022YOO
I regret not reading other people's reviews after my awful experience with this store.. I too was told that I would be able to get a FREE iPhone12 during a promotion they were having in the summer, and it was clearly stated to me this was not some deal with hidden fee, etc. Long story short - the phone was not free and I ended up on a 24 month payment plan for almost a thousand dollars. I obviously was shocked and went back to the store and spoke to Dylan about the scam he had sold me and asked to be removed from the promotion. I gave the phone back to him and he told me that they would ship it back to the factory and I would have the payment plan removed from my bill. Side note, there was also a 45$ service fee I paid that they messed up on refunding TWO times. I was reassured over and over again that this nightmare was over (while also never receiving any paperwork or order details). Can you guess what I found out the next month? Yup, I was still being charged for this stupid phone. The same thing has continued for months and the store has still not fixed the issue. I am at my wits ends with anger and sadness. I am angry about being lied to, taken advantage of, and my lost money. But I am more sad about the fact that these people preyed on my naivety and non-native English skills to make an extra buck. Overall this whole thing sucked (and still is sucking because the issue is STILL not fixed) and I hope that even one person who sees this can also avoid the store at all costs. Wish I could give this zero stars.
05.2022Ricardo
Dillon was great, super cool dude, answered all my questions, set up my new phone, best experience I had with Verizon so far
04.2022