auto body shop
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Ball Body Shop Inc - Division of Smart Motors Inc in Middleton (2225 Eagle Dr, WI 53562)
About:
Voted as one of the Best of Madison Body Shops by the readers of Madison Magazine, we specialize in restoring every make and model back to pre-accident condition, and are proud to say we work with every local and national insurance company. Why choose Ball Body Shop in Middleton? - No Appointment Needed - FREE - estimates while you wait. - LIFETIME - guarantee on the repair work we perform. - HASSLE FREE - claim service; we work directly with your insurance company to ensure your claim is processed quickly and accurately. We invite you to experience why area residents choose Ball Body Shop.
Ball Body Shop Inc - Division of Smart Motors Inc is located in Middleton (Wisconsin state) on the street of 2225 Eagle Dr. If you want to ask about something we recommend contacting this place by phone. The Phone number is +16088315944. You can get more information from their website: https://www.smarttoyota.com/Ball-Body-Shop.html?utm_source=google&utm_medium=organic&utm_campaign=google_my_business_ball_body_shop&utm_content=website_link?utm_source=gmb_ball&utm_medium=organic. The coordinates that you can use in navigation applications to get to find Ball Body Shop Inc - Division of Smart Motors Inc quickly are 43.100140, -89.526967. Scroll down to find out opening hours, reviews and other important information about Ball Body Shop Inc - Division of Smart Motors Inc.
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- Appointments recommended
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- Mechanic
- Toilets
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- Wheelchair-accessible entrance
- Wheelchair-accessible car park
- Wheelchair-accessible toilet
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Glenn
Scott Ackerman and team have been excellent since Day 1. My Mercedes-Benz was a victim of a hit and run and I was left to fund the repairs on my own. Scott and the Ball Body Team were most accommodating and provided me with a detailed repair estimate with a summary of the repair process explained by Scott himself. That reassured me that this was a body shop that I could trust my car with. On the day of the drop off, I was provided a loaner and was diligently kept up to date with the repair progress on my car throughout the whole process by Scott. Upon pickup, he listened to my concerns and worked with me to resolve them without hesitation. I highly recommend you take your prized car to Scott and the Ball Body Team for any body repair needs. Shops like this are rare to come by nowadays and it’s nice to have a body shop you can trust right here in Madison!
08.2022Glenn
Scott Ackerman and team have been excellent since Day 1. My Mercedes-Benz was a victim of a hit and run and I was left to fund the repairs on my own. Scott and the Ball Body Team were most accommodating and provided me with a detailed repair estimate with a summary of the repair process explained by Scott himself. That reassured me that this was a body shop that I could trust my car with. On the day of the drop off, I was provided a loaner and was diligently kept up to date with the repair progress on my car throughout the whole process by Scott. Upon pickup, he listened to my concerns and worked with me to resolve them without hesitation. I highly recommend you take your prized car to Scott and the Ball Body Team for any body repair needs. Shops like this are rare to come by nowadays and it’s nice to have a body shop you can trust right here in Madison!
08.2022Glenn
Scott Ackerman and team have been excellent since Day 1. My Mercedes-Benz was a victim of a hit and run and I was left to fund the repairs on my own. Scott and the Ball Body Team were most accommodating and provided me with a detailed repair estimate with a summary of the repair process explained by Scott himself. That reassured me that this was a body shop that I could trust my car with. On the day of the drop off, I was provided a loaner and was diligently kept up to date with the repair progress on my car throughout the whole process by Scott. Upon pickup, he listened to my concerns and worked with me to resolve them without hesitation. I highly recommend you take your prized car to Scott and the Ball Body Team for any body repair needs. Shops like this are rare to come by nowadays and it’s nice to have a body shop you can trust right here in Madison!
08.2022Kathleen
Great work! Car looks awesome after our deer accident. Very clean and organized. Extremely nice when I asked dumb questions but more importantly was so impressed with how they dealt with a rude person. This person was in their face and wrong! Thank you
08.2022Kathleen
Great work! Car looks awesome after our deer accident. Very clean and organized. Extremely nice when I asked dumb questions but more importantly was so impressed with how they dealt with a rude person. This person was in their face and wrong! Thank you
08.2022Kathleen
Great work! Car looks awesome after our deer accident. Very clean and organized. Extremely nice when I asked dumb questions but more importantly was so impressed with how they dealt with a rude person. This person was in their face and wrong! Thank you
08.2022Brady
Scott and the Ball body shop team went above and beyond to help us with our auto body needs. We will continue to use them for our future auto body needs and appreciate Scott and the team’s service. Highly recommend!
07.2022Brady
Scott and the Ball body shop team went above and beyond to help us with our auto body needs. We will continue to use them for our future auto body needs and appreciate Scott and the team’s service. Highly recommend!
07.2022Brady
Scott and the Ball body shop team went above and beyond to help us with our auto body needs. We will continue to use them for our future auto body needs and appreciate Scott and the team’s service. Highly recommend!
07.2022Angela
Had Scott Ackerman take care of my car on May 18, 2022. The car was hit by another car leaving a massive scratch. He got it buffed out and looking brand new. Also washed it for me. Absolutely a great experience, excellence service. Would definitely go back. Service: Vehicle maintenance
05.2022Angela
Had Scott Ackerman take care of my car on May 18, 2022. The car was hit by another car leaving a massive scratch. He got it buffed out and looking brand new. Also washed it for me. Absolutely a great experience, excellence service. Would definitely go back. Service: Vehicle maintenance
05.2022Angela
Had Scott Ackerman take care of my car on May 18, 2022. The car was hit by another car leaving a massive scratch. He got it buffed out and looking brand new. Also washed it for me. Absolutely a great experience, excellence service. Would definitely go back. Service: Vehicle maintenance
05.2022James
Progressive, my insurance company, recommended ball body shop for our repairs. I agreed as I looked on their website and they claim to have loaner vehicles. Claim to have is one thing, having them is entirely different. Vehicle has been at the shop for over two weeks, asked about a loaner and they won’t have any for two more weeks. Was told vehicle would be ready on Friday the 1st. Then they moved it to Monday the 4th. Called Monday and they moved it to Tuesday. Tried to get ahold of them Tuesday and no one returned my call. Called Wednesday and now they are stating it won’t be til Friday, maybe later to pick up and surprise, no loaner vehicles still. If you like being sent to voice mails and not receiving a call back and horrible communication with excuses grace your vehicle here but remember, don’t count in that loaner vehicle they claim to have. Services: Body & Trim, Steering & suspension repair
04.2022A.H.
Customer service was a bit more average, which was disappointing because the core business is providing services for people. Also being called the wrong name several times is impersonal and unprofessional. I understand it was confusing with my policy covering more than one individual, but this was my car, my insurance, my repairs, my payment. After a couple corrections, I gave up and some final paperwork had incorrect name listed. Appreciate the work done, a lot quicker than anticipated. Things on the customer service side just felt too casual. Previous Five-Star Review 2020: Professional, courteous, kind. Tightly run business, always a pleasure to use their services (though it would be nice to go a year without needing repairs). Highly recommend for any car repair work/car rental needs. Free estimates with no appointment needed. The earlier arrival time for free estimate, the better. Services: Painting, Body & Trim
04.2022James
Progressive, my insurance company, recommended ball body shop for our repairs. I agreed as I looked on their website and they claim to have loaner vehicles. Claim to have is one thing, having them is entirely different. Vehicle has been at the shop for over two weeks, asked about a loaner and they won’t have any for two more weeks. Was told vehicle would be ready on Friday the 1st. Then they moved it to Monday the 4th. Called Monday and they moved it to Tuesday. Tried to get ahold of them Tuesday and no one returned my call. Called Wednesday and now they are stating it won’t be til Friday, maybe later to pick up and surprise, no loaner vehicles still. If you like being sent to voice mails and not receiving a call back and horrible communication with excuses grace your vehicle here but remember, don’t count in that loaner vehicle they claim to have. Services: Body & Trim, Steering & suspension repair
04.2022A.H.
Customer service was a bit more average, which was disappointing because the core business is providing services for people. Also being called the wrong name several times is impersonal and unprofessional. I understand it was confusing with my policy covering more than one individual, but this was my car, my insurance, my repairs, my payment. After a couple corrections, I gave up and some final paperwork had incorrect name listed. Appreciate the work done, a lot quicker than anticipated. Things on the customer service side just felt too casual. Previous Five-Star Review 2020: Professional, courteous, kind. Tightly run business, always a pleasure to use their services (though it would be nice to go a year without needing repairs). Highly recommend for any car repair work/car rental needs. Free estimates with no appointment needed. The earlier arrival time for free estimate, the better. Services: Painting, Body & Trim
04.2022James
Progressive, my insurance company, recommended ball body shop for our repairs. I agreed as I looked on their website and they claim to have loaner vehicles. Claim to have is one thing, having them is entirely different. Vehicle has been at the shop for over two weeks, asked about a loaner and they won’t have any for two more weeks. Was told vehicle would be ready on Friday the 1st. Then they moved it to Monday the 4th. Called Monday and they moved it to Tuesday. Tried to get ahold of them Tuesday and no one returned my call. Called Wednesday and now they are stating it won’t be til Friday, maybe later to pick up and surprise, no loaner vehicles still. If you like being sent to voice mails and not receiving a call back and horrible communication with excuses grace your vehicle here but remember, don’t count in that loaner vehicle they claim to have. Services: Body & Trim, Steering & suspension repair
04.2022A.H.
Customer service was a bit more average, which was disappointing because the core business is providing services for people. Also being called the wrong name several times is impersonal and unprofessional. I understand it was confusing with my policy covering more than one individual, but this was my car, my insurance, my repairs, my payment. After a couple corrections, I gave up and some final paperwork had incorrect name listed. Appreciate the work done, a lot quicker than anticipated. Things on the customer service side just felt too casual. Previous Five-Star Review 2020: Professional, courteous, kind. Tightly run business, always a pleasure to use their services (though it would be nice to go a year without needing repairs). Highly recommend for any car repair work/car rental needs. Free estimates with no appointment needed. The earlier arrival time for free estimate, the better. Services: Painting, Body & Trim
04.2022Sajidullah
Took my Highlander in for a Rear Bumper repair. They did a fabulous job and worked with my insurance (Geico) flawlessly. 5 star service!! Also did a paintless repair of a dent on my rear door as best as they could. Cim, the guy who handed over my vehicle was very apologetic and forthcoming for the fact that I was not told ahead of time that they were going to do the repair on the rear door before agreeing on a price, and that even after the paintless repair the damage will be just a tiny bit noticeable and not totally flawless, he also gave me a discount on the repair cost. They could have done a better job of keeping me posted but hey, things do happen. And at the end of the day they tried their best to send me away happy, which is what I really appreciate in a business. Will def recommend them to others!
03.2022Sajidullah
Took my Highlander in for a Rear Bumper repair. They did a fabulous job and worked with my insurance (Geico) flawlessly. 5 star service!! Also did a paintless repair of a dent on my rear door as best as they could. Cim, the guy who handed over my vehicle was very apologetic and forthcoming for the fact that I was not told ahead of time that they were going to do the repair on the rear door before agreeing on a price, and that even after the paintless repair the damage will be just a tiny bit noticeable and not totally flawless, he also gave me a discount on the repair cost. They could have done a better job of keeping me posted but hey, things do happen. And at the end of the day they tried their best to send me away happy, which is what I really appreciate in a business. Will def recommend them to others!
03.2022Sajidullah
Took my Highlander in for a Rear Bumper repair. They did a fabulous job and worked with my insurance (Geico) flawlessly. 5 star service!! Also did a paintless repair of a dent on my rear door as best as they could. Cim, the guy who handed over my vehicle was very apologetic and forthcoming for the fact that I was not told ahead of time that they were going to do the repair on the rear door before agreeing on a price, and that even after the paintless repair the damage will be just a tiny bit noticeable and not totally flawless, he also gave me a discount on the repair cost. They could have done a better job of keeping me posted but hey, things do happen. And at the end of the day they tried their best to send me away happy, which is what I really appreciate in a business. Will def recommend them to others!
03.2022Tess
Terrible customer service. All they want to do is run up your insurance. Go here if you want to be charged more money and be "mansplained" to. Also, some staff are not COVID 19 conscience; they do not follow local mask mandate still in place.
02.2022Tess
Terrible customer service. All they want to do is run up your insurance. Go here if you want to be charged more money and be "mansplained" to. Also, some staff are not COVID 19 conscience; they do not follow local mask mandate still in place.
02.2022Tess
Terrible customer service. All they want to do is run up your insurance. Go here if you want to be charged more money and be "mansplained" to. Also, some staff are not COVID 19 conscience; they do not follow local mask mandate still in place.
02.2022Jackie
I stopped by to get a quote for tiny scratches created from a car wash Scott Ackerman helped me out and buffed them out and didn't charge for his time and effort. I was expecting to get a quote for painting a panel, so I was pleasantly surprised and would have been happy to pay. Great customer service from Smart across the board!
12.2021Jackie
I stopped by to get a quote for tiny scratches created from a car wash Scott Ackerman helped me out and buffed them out and didn't charge for his time and effort. I was expecting to get a quote for painting a panel, so I was pleasantly surprised and would have been happy to pay. Great customer service from Smart across the board!
12.2021Jackie
I stopped by to get a quote for tiny scratches created from a car wash Scott Ackerman helped me out and buffed them out and didn't charge for his time and effort. I was expecting to get a quote for painting a panel, so I was pleasantly surprised and would have been happy to pay. Great customer service from Smart across the board!
12.2021Laurie
I dropped by Ball Body Shop without an appointment to ask for some advice on what to do about a broken clip that failed to keep my front bumper in place. What I got was much better than advice--my bumper was fixed on the spot with some professional problem solving and improvisation by the staff member who took a look for me. He needed to create a solution that would work around the crack in the original clip system. I was so grateful for the swift assessment, solution, and fix. It was completely unexpected! My visit was finished in 15-20 minutes and when I asked how much I owed he said "No charge." This was a rare and welcome customer experience. I would have gladly paid for this expert care, but my great customer service experience now guarantees that I will send folks their way. I regret that I did not get the name of the gentleman who helped me out--he truly cared about solving my problem. Huge thanks! Service: Body & Trim
10.2021Laurie
I dropped by Ball Body Shop without an appointment to ask for some advice on what to do about a broken clip that failed to keep my front bumper in place. What I got was much better than advice--my bumper was fixed on the spot with some professional problem solving and improvisation by the staff member who took a look for me. He needed to create a solution that would work around the crack in the original clip system. I was so grateful for the swift assessment, solution, and fix. It was completely unexpected! My visit was finished in 15-20 minutes and when I asked how much I owed he said "No charge." This was a rare and welcome customer experience. I would have gladly paid for this expert care, but my great customer service experience now guarantees that I will send folks their way. I regret that I did not get the name of the gentleman who helped me out--he truly cared about solving my problem. Huge thanks! Service: Body & Trim
10.2021Laurie
I dropped by Ball Body Shop without an appointment to ask for some advice on what to do about a broken clip that failed to keep my front bumper in place. What I got was much better than advice--my bumper was fixed on the spot with some professional problem solving and improvisation by the staff member who took a look for me. He needed to create a solution that would work around the crack in the original clip system. I was so grateful for the swift assessment, solution, and fix. It was completely unexpected! My visit was finished in 15-20 minutes and when I asked how much I owed he said "No charge." This was a rare and welcome customer experience. I would have gladly paid for this expert care, but my great customer service experience now guarantees that I will send folks their way. I regret that I did not get the name of the gentleman who helped me out--he truly cared about solving my problem. Huge thanks! Service: Body & Trim
10.2021