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U.S. Bank Branch in Pewaukee (2040 Silvernail Rd, WI 53072)
About:
This branch is open for drive up & appointments only. We’ve been experiencing long drive up wait times & recommend making an appointment. U.S. Bank can be your resource for loans, mortgages, credit cards and more. Member FDIC. Equal Housing Lender.
U.S. Bank Branch is located in Pewaukee (Wisconsin state) on the street of 2040 Silvernail Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +12626503800. You can get more information from their website: https://locations.usbank.com/index/wisconsin/pewaukee/silvernail-branch.html?utm_source=google%20my%20business&utm_medium=listing&utm_campaign=visit%20website. The coordinates that you can use in navigation applications to get to find U.S. Bank Branch quickly are 43.043204, -88.258628. Scroll down to find out opening hours, reviews and other important information about U.S. Bank Branch.
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Available amenities
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Drive-through
Kurt
Apparently your relationship with your bank affects your approval for a credit card.
06.2022Yasbeth
The bank teller didn’t want to give me coins back out of my OWN Account! I wanted to get coins to do a project with my son and she’s over here asking me if the coins is for my job. Like don’t worry what I do with the money i want to take out. Never again. Worst customer service!
02.2022Shane
I have been dealing with this branch and the manager Mark for the past year and a half for my Business account. Every employee knows who I am there they know when I need to make it quick, Mark has always answered my questions or helped me get to the right answer. This branch has always been such a pleasure to deal with. Very down to earth folks that work here.
07.2021Steve
I have had nothing but great service from this branch since I have been doing my banking at this particular branch. I can only hope they keep up the good work. Thank you!!
07.2021Theo
This specific US Bank location is fantastic. All the employees (Abby, Nick) I’ve dealt with first hand have always been extremely helpful and courteous. Marc, the branch manager is an asset to the bank. He has been pivotal in assisting and handling all of my financial wires to my brokerage for me. Excellent service & team!
07.2020Jessica
US Bank put my mother's name on somebody else's mortgage without their knowledge or hers. She is currently unable to close on the sale of her home, and has been waiting 8 weeks for this to be resolved. The branch manager in Pewaukee has been utterly useless, and doesn't seem to understand how to escalate the issue or who to contact internally to get answers. She started with the mortgage person for the branch, but they didn't know what to do either. I can't think of a worse bank to deal with.
07.2020K
I closed my account with U.S. Bank due to the complete lack of customer service, especially from this branch. I have been told to go to a different branch on several occasions for simple requests such as depositing money or talking with someone about my account. U.S. Bank "lost " $150 of mine and told me that they can't do anything about it now. Pay attention to the surprise fees that they charge you. I am shocked that corporate has allowed this abhorrent behavior to continue. U.S. Bank clearly does not exercise customer appreciation or service. My hard earned money is doing well elsewhere.
07.2018Ashley
This has been the worst customer service I had in years. Today I called the Pewaukee Silvernail location and spoke to "John". He was the rudest banker I have ever spoke to. I had a question regarding overdraft fees even though my account was positive. I just wanted some clarification as to why I was getting overdraft fees if my account is positive???? While speaking with him he kept repeating himself "I don't understand why you are not getting this" Isn't it your job to help customers when they have questions? I have worked in customer service for over 18 years and I would never speak to a customer the way he did. He than proceeded to inform me that he was going to "note" my account stating we spoke about this and was willing to refund an overdraft but this is the only time and I need to pay more attention to my account. My account was positive until overdraft fees kept posting and my account was not even negative! I do have to say I spoke to a very nice lady at the Brookfield mall location and hats off to her for taking her time and explaining/correcting the issue. Never will I call or go to the Silvernail location!!!!
07.2017E
Laura at the front desk is wonderful and pleasant to work with. Stay away from the Assistant Vice president John at this branch. He is verbally rude and disrespectful. He is less than unhelpful answering questions about My funds at us bank. He will blame other us bank divisions for ineffectiveness while defending his lousy attitude and work. I felt uncomfortable and that I was at fault for asking questions. He comes off as entitled to assert authority over you the puny client. What I can say is after consistent redirection on my part I do believe he did as I asked but have no real proof. My opinion is client satisfaction is low on his priority list - unfortunate as I am a loyal us bank customer now shopping for a new financial institution.
07.2017Tegan
The staff were so extremely rude when I was dealing with trying to have money transferred for a mortgage closing. I was unable to get any help or information and was told to go to another branch if I wanted bankers that "don't follow their rules". The bankers at this branch are the motivation for closing my US Bank accounts, especially the personal banker Amy Wendt.
07.2017