drugstore
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CVS in Fountain Hills (16545 E Palisades Blvd, AZ 85268)
About:
Drugstore chain selling a variety of beauty & health products, plus some grocery & household items.
CVS is located in Fountain Hills (Arizona state) on the street of 16545 E Palisades Blvd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +14808368337. You can get more information from their website: https://www.cvs.com/store-locator/fountain-hills-az-pharmacies/16545-east-palisades-blvd-fountain-hills-az-85268/storeid=9279?WT.mc_id=LS_GOOGLE_FS_9279. The coordinates that you can use in navigation applications to get to find CVS quickly are 33.609097, -111.723784. Scroll down to find out opening hours, reviews and other important information about CVS.
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Available amenities
Payments
- Debit cards
Planning
- Quick visit
Offerings
- Passport photos
Accessibility
- Wheelchair-accessible lift
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Delivery
- Drive-through
- In-store pickup
- In-store shopping
Agent
I been going here for many years. The two self checkout machines have been broken for near 2 years. One doesn't accept cash OR credit card, so you can only use DEBIT. The other one ONLY accepts cash. The home of the mile long receipt, where the self checkout doesn't even scan coupons at ALL. On top of the broken self checkouts and 1 clerk (who is forced to work multiple roles, day-stocker, maintenance and cashier), half of the food we look at is expired. They need more help and a renovation at this store. Stop making your employees work in a dumpster.
02.2022Agent
I been going here for many years. The two self checkout machines have been broken for near 2 years. One doesn't accept cash OR credit card, so you can only use DEBIT. The other one ONLY accepts cash. The home of the mile long receipt, where the self checkout doesn't even scan coupons at ALL. On top of the broken self checkouts and 1 clerk (who is forced to work multiple roles, day-stocker, maintenance and cashier), half of the food we look at is expired. They need more help and a renovation at this store. Stop making your employees work in a dumpster.
02.2022Agent
I been going here for many years. The two self checkout machines have been broken for near 2 years. One doesn't accept cash OR credit card, so you can only use DEBIT. The other one ONLY accepts cash. The home of the mile long receipt, where the self checkout doesn't even scan coupons at ALL. On top of the broken self checkouts and 1 clerk (who is forced to work multiple roles, day-stocker, maintenance and cashier), half of the food we look at is expired. They need more help and a renovation at this store. Stop making your employees work in a dumpster.
02.2022Silvia
Ordered routine prescription refill online. After 14 days wait time still shows "in progress". I ran out of that medication and had to go to the store to talk to them since they don't answer phones anymore. Most workers are nice but store is extremely understaffed. Manager was rude. Not answering phones anymore is a big issue. Had to go over several times and stand in line just to talk to them. Their corporate office needs to fix this. They are having staff do covid testing and vaccinations but didn't hire additional staff. I don't think they treat their employees well. Called Walgreens and they answered their phones. Will try them next time. Made a flu shot appointment with CVS. Their system let's you book the appointment and then some time later they cancel them. That happened to me on 3 appointments. So I decided to go see them since they no longer answer phones. They said they are cancelling all flu shot appointments due to being understaffed. They then sent me to another CVS which supposedly will take walk-in appointment. However when I got there I was told no walk-ins. I made my appointment with Walgreens and no issues there.
11.2021Silvia
Ordered routine prescription refill online. After 14 days wait time still shows "in progress". I ran out of that medication and had to go to the store to talk to them since they don't answer phones anymore. Most workers are nice but store is extremely understaffed. Manager was rude. Not answering phones anymore is a big issue. Had to go over several times and stand in line just to talk to them. Their corporate office needs to fix this. They are having staff do covid testing and vaccinations but didn't hire additional staff. I don't think they treat their employees well. Called Walgreens and they answered their phones. Will try them next time. Made a flu shot appointment with CVS. Their system let's you book the appointment and then some time later they cancel them. That happened to me on 3 appointments. So I decided to go see them since they no longer answer phones. They said they are cancelling all flu shot appointments due to being understaffed. They then sent me to another CVS which supposedly will take walk-in appointment. However when I got there I was told no walk-ins. I made my appointment with Walgreens and no issues there.
11.2021Silvia
Ordered routine prescription refill online. After 14 days wait time still shows "in progress". I ran out of that medication and had to go to the store to talk to them since they don't answer phones anymore. Most workers are nice but store is extremely understaffed. Manager was rude. Not answering phones anymore is a big issue. Had to go over several times and stand in line just to talk to them. Their corporate office needs to fix this. They are having staff do covid testing and vaccinations but didn't hire additional staff. I don't think they treat their employees well. Called Walgreens and they answered their phones. Will try them next time. Made a flu shot appointment with CVS. Their system let's you book the appointment and then some time later they cancel them. That happened to me on 3 appointments. So I decided to go see them since they no longer answer phones. They said they are cancelling all flu shot appointments due to being understaffed. They then sent me to another CVS which supposedly will take walk-in appointment. However when I got there I was told no walk-ins. I made my appointment with Walgreens and no issues there.
11.2021Charles
Hands down the WORST pharmacy to fill prescriptions. What I am about to say has zero exaggeration. I have a prescription I have to call in every month, it takes 90! Minutes to get through to someone when I call. Then they don’t even input the prescription when they say they did! This is a normal happening, I have to call every month and they never fail to.. fail. It was this way before covid so that excuse doesn’t count for them. And now they secretly reduced their hours to close at 6. I literally am at work for the entire time they are open right now, that’s legitimately messed up. I’m fairly certain it’s illegal to play god with peoples lives by withholding medications (which they have done to me and are doing currently by not being open for reasonable time. Not everyone doesn’t work, 10-6 is absolutely unacceptable for a pharmacy of CVS’s size. I already made a phone call to report it. Please do yourself a favor and use a different pharmacy. Not all CVS locations have such a poorly ran pharmacy.
10.2021Charles
Hands down the WORST pharmacy to fill prescriptions. What I am about to say has zero exaggeration. I have a prescription I have to call in every month, it takes 90! Minutes to get through to someone when I call. Then they don’t even input the prescription when they say they did! This is a normal happening, I have to call every month and they never fail to.. fail. It was this way before covid so that excuse doesn’t count for them. And now they secretly reduced their hours to close at 6. I literally am at work for the entire time they are open right now, that’s legitimately messed up. I’m fairly certain it’s illegal to play god with peoples lives by withholding medications (which they have done to me and are doing currently by not being open for reasonable time. Not everyone doesn’t work, 10-6 is absolutely unacceptable for a pharmacy of CVS’s size. I already made a phone call to report it. Please do yourself a favor and use a different pharmacy. Not all CVS locations have such a poorly ran pharmacy.
10.2021Charles
Hands down the WORST pharmacy to fill prescriptions. What I am about to say has zero exaggeration. I have a prescription I have to call in every month, it takes 90! Minutes to get through to someone when I call. Then they don’t even input the prescription when they say they did! This is a normal happening, I have to call every month and they never fail to.. fail. It was this way before covid so that excuse doesn’t count for them. And now they secretly reduced their hours to close at 6. I literally am at work for the entire time they are open right now, that’s legitimately messed up. I’m fairly certain it’s illegal to play god with peoples lives by withholding medications (which they have done to me and are doing currently by not being open for reasonable time. Not everyone doesn’t work, 10-6 is absolutely unacceptable for a pharmacy of CVS’s size. I already made a phone call to report it. Please do yourself a favor and use a different pharmacy. Not all CVS locations have such a poorly ran pharmacy.
10.2021Richard
Wait times for prescriptions can be long. Best to go mid afternoon. Store seems messy and poorly stocked. 3 day wait time to fill routine prescription. Workers are nice but store is understaffed. Can have long wait times to call. Best to use app to check on prescriptions.
08.2021charlotte
Worst pharmacy in fountain hills, worst staff, worst drive thru… can’t seem to hire quality pharmacy techs. My last experience I waited 45 mins in the drive thru -when I complained about it the overweight desk attendant mocked and shouted at me. Really- how about saying sorry for the ridiculous unreasonable wait? The poor patient behind me must have waited an hour . This is the LAST time. When is CVS going to DO SOMETHING about this sh!tty pharmacy.
08.2021Hannah
I am asthmatic and have been having issues with my oxygen levels lately, so I went into cvs without a mask because Maricopa County no longer has a mandate. Anyway, I completely understand that the CVS policy is still to put on a mask so I would have happily gone somewhere else had the situation been different. However, I walked in and staff did not say anything and since the store was not crowded I went inside and started working on the photo booth with my mom. The young brunette with long nails was at the cash register and we had an issue getting our device connected to the machine, so we asked if she could help. Instead of using any customer skills whatsoever to ask me to put on a mask, she rudely proclaimed in a teenager like tone “well no but if you mask up a little I’ll come over”. Needless to say we will not be giving them any more of our money. EDIT: just a tip, not on the topic of this specific experience. this location also has had past issues of shorting people on pills so if you do have a prescription there I would HIGHLY recommend having them count in front of you.
08.2021Hippie
I came to the drive through of this CVS for a COVID-19 test, which I had an appointment for at 11:30AM. I waited behind four cars for almost thirty minutes before finally making it to the who doe, where I have remained for over an hour. I was told their system was having issues, and told that they would be able to get back to me in five minutes. About fifteen minutes later, I asked a woman how long it was going to be and if they had information regarding the time in which I would be able to get my test done. She rudely said that we had to wait a few more minutes and immediately walked away from the window. It is absolutely appalling how unhelpful the staff here are. And I find it unbelievable that they have not made any efforts to make it up to me or reschedule. As I write this review, I remain in the drive through next to the window, while they have my insurance card, hoping that someday I will finally be able to go home. Never use this pharmacy.
08.2021Brittney
The pharmacy tech “Sierra” or “cierra” is EXTREMELY rude and unprofessional. I’m super disappointed. I called to check the status of an urgent prescription for my son. I was on hold for over 30 min. I went in and told them what prescription and waited 10 min. I get home and they filled the wrong prescription. I called back and after being on hold was told they never got it from our doctor. I called our doctors on call team and they called me back after speaking with a pharmacy tech who confirmed they got it (within 3 minutes) It was a prescription he needed urgently to avoid going back into the hospital (he’s 4 months old) I call them back to confirm what they just told my doctor and I’m already on hold another 20. I finally speak to the tech “Sierra” who says she will put me in touch w the pharmacist. Not a minute later she picks back up and says “never mind I won’t pretend this is my fault when it’s clearly yours” and puts me back on hold for the actual pharmacist before I can say anything. Please don’t bother coming here. It’s nothing but a headache.
08.2021Richard
Wait times for prescriptions can be long. Best to go mid afternoon. Store seems messy and poorly stocked. 3 day wait time to fill routine prescription. Workers are nice but store is understaffed. Can have long wait times to call. Best to use app to check on prescriptions.
08.2021charlotte
Worst pharmacy in fountain hills, worst staff, worst drive thru… can’t seem to hire quality pharmacy techs. My last experience I waited 45 mins in the drive thru -when I complained about it the overweight desk attendant mocked and shouted at me. Really- how about saying sorry for the ridiculous unreasonable wait? The poor patient behind me must have waited an hour . This is the LAST time. When is CVS going to DO SOMETHING about this sh!tty pharmacy.
08.2021Love
Same complaint as everyone else on Google reviews. Went through the Covid testing line took over an hour. I was told to stop whining when I finally just left. CVS will never see a penny of my insurance money ever again. Remember folks your insurance is YOUR MONEY. Spend it where you want.
08.2021Richard
Wait times for prescriptions can be long. Best to go mid afternoon. Store seems messy and poorly stocked. 3 day wait time to fill routine prescription. Workers are nice but store is understaffed. Can have long wait times to call. Best to use app to check on prescriptions.
08.2021charlotte
Worst pharmacy in fountain hills, worst staff, worst drive thru… can’t seem to hire quality pharmacy techs. My last experience I waited 45 mins in the drive thru -when I complained about it the overweight desk attendant mocked and shouted at me. Really- how about saying sorry for the ridiculous unreasonable wait? The poor patient behind me must have waited an hour . This is the LAST time. When is CVS going to DO SOMETHING about this sh!tty pharmacy.
08.2021Hannah
I am asthmatic and have been having issues with my oxygen levels lately, so I went into cvs without a mask because Maricopa County no longer has a mandate. Anyway, I completely understand that the CVS policy is still to put on a mask so I would have happily gone somewhere else had the situation been different. However, I walked in and staff did not say anything and since the store was not crowded I went inside and started working on the photo booth with my mom. The young brunette with long nails was at the cash register and we had an issue getting our device connected to the machine, so we asked if she could help. Instead of using any customer skills whatsoever to ask me to put on a mask, she rudely proclaimed in a teenager like tone “well no but if you mask up a little I’ll come over”. Needless to say we will not be giving them any more of our money. EDIT: just a tip, not on the topic of this specific experience. this location also has had past issues of shorting people on pills so if you do have a prescription there I would HIGHLY recommend having them count in front of you.
08.2021Hippie
I came to the drive through of this CVS for a COVID-19 test, which I had an appointment for at 11:30AM. I waited behind four cars for almost thirty minutes before finally making it to the who doe, where I have remained for over an hour. I was told their system was having issues, and told that they would be able to get back to me in five minutes. About fifteen minutes later, I asked a woman how long it was going to be and if they had information regarding the time in which I would be able to get my test done. She rudely said that we had to wait a few more minutes and immediately walked away from the window. It is absolutely appalling how unhelpful the staff here are. And I find it unbelievable that they have not made any efforts to make it up to me or reschedule. As I write this review, I remain in the drive through next to the window, while they have my insurance card, hoping that someday I will finally be able to go home. Never use this pharmacy.
08.2021Brittney
The pharmacy tech “Sierra” or “cierra” is EXTREMELY rude and unprofessional. I’m super disappointed. I called to check the status of an urgent prescription for my son. I was on hold for over 30 min. I went in and told them what prescription and waited 10 min. I get home and they filled the wrong prescription. I called back and after being on hold was told they never got it from our doctor. I called our doctors on call team and they called me back after speaking with a pharmacy tech who confirmed they got it (within 3 minutes) It was a prescription he needed urgently to avoid going back into the hospital (he’s 4 months old) I call them back to confirm what they just told my doctor and I’m already on hold another 20. I finally speak to the tech “Sierra” who says she will put me in touch w the pharmacist. Not a minute later she picks back up and says “never mind I won’t pretend this is my fault when it’s clearly yours” and puts me back on hold for the actual pharmacist before I can say anything. Please don’t bother coming here. It’s nothing but a headache.
08.2021Hannah
I am asthmatic and have been having issues with my oxygen levels lately, so I went into cvs without a mask because Maricopa County no longer has a mandate. Anyway, I completely understand that the CVS policy is still to put on a mask so I would have happily gone somewhere else had the situation been different. However, I walked in and staff did not say anything and since the store was not crowded I went inside and started working on the photo booth with my mom. The young brunette with long nails was at the cash register and we had an issue getting our device connected to the machine, so we asked if she could help. Instead of using any customer skills whatsoever to ask me to put on a mask, she rudely proclaimed in a teenager like tone “well no but if you mask up a little I’ll come over”. Needless to say we will not be giving them any more of our money. EDIT: just a tip, not on the topic of this specific experience. this location also has had past issues of shorting people on pills so if you do have a prescription there I would HIGHLY recommend having them count in front of you.
08.2021Hippie
I came to the drive through of this CVS for a COVID-19 test, which I had an appointment for at 11:30AM. I waited behind four cars for almost thirty minutes before finally making it to the who doe, where I have remained for over an hour. I was told their system was having issues, and told that they would be able to get back to me in five minutes. About fifteen minutes later, I asked a woman how long it was going to be and if they had information regarding the time in which I would be able to get my test done. She rudely said that we had to wait a few more minutes and immediately walked away from the window. It is absolutely appalling how unhelpful the staff here are. And I find it unbelievable that they have not made any efforts to make it up to me or reschedule. As I write this review, I remain in the drive through next to the window, while they have my insurance card, hoping that someday I will finally be able to go home. Never use this pharmacy.
08.2021Love
Same complaint as everyone else on Google reviews. Went through the Covid testing line took over an hour. I was told to stop whining when I finally just left. CVS will never see a penny of my insurance money ever again. Remember folks your insurance is YOUR MONEY. Spend it where you want.
08.2021Brittney
The pharmacy tech “Sierra” or “cierra” is EXTREMELY rude and unprofessional. I’m super disappointed. I called to check the status of an urgent prescription for my son. I was on hold for over 30 min. I went in and told them what prescription and waited 10 min. I get home and they filled the wrong prescription. I called back and after being on hold was told they never got it from our doctor. I called our doctors on call team and they called me back after speaking with a pharmacy tech who confirmed they got it (within 3 minutes) It was a prescription he needed urgently to avoid going back into the hospital (he’s 4 months old) I call them back to confirm what they just told my doctor and I’m already on hold another 20. I finally speak to the tech “Sierra” who says she will put me in touch w the pharmacist. Not a minute later she picks back up and says “never mind I won’t pretend this is my fault when it’s clearly yours” and puts me back on hold for the actual pharmacist before I can say anything. Please don’t bother coming here. It’s nothing but a headache.
08.2021Love
Same complaint as everyone else on Google reviews. Went through the Covid testing line took over an hour. I was told to stop whining when I finally just left. CVS will never see a penny of my insurance money ever again. Remember folks your insurance is YOUR MONEY. Spend it where you want.
08.2021Tom
I have been getting Rxs filled at this CVS for at least 10 years. For the most part they do a good job. Staff is always friendly and helpful. They do seem to be chronically understaffed though, so wait times can be longer than they should be. As regards the incident noted by another reviewer, yes this location had an incident where a pharmacist refused to fill a script for a transgender patient. It was in the newspaper. To its credit, CVS immediately terminated the pharmacist in question.
08.2018Tom
I have been getting Rxs filled at this CVS for at least 10 years. For the most part they do a good job. Staff is always friendly and helpful. They do seem to be chronically understaffed though, so wait times can be longer than they should be. As regards the incident noted by another reviewer, yes this location had an incident where a pharmacist refused to fill a script for a transgender patient. It was in the newspaper. To its credit, CVS immediately terminated the pharmacist in question.
08.2018Tom
I have been getting Rxs filled at this CVS for at least 10 years. For the most part they do a good job. Staff is always friendly and helpful. They do seem to be chronically understaffed though, so wait times can be longer than they should be. As regards the incident noted by another reviewer, yes this location had an incident where a pharmacist refused to fill a script for a transgender patient. It was in the newspaper. To its credit, CVS immediately terminated the pharmacist in question.
08.2018