cell phone store
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Verizon Authorized Retailer - Victra in Camarillo (2390 F Las Posas Rd, CA 93010)
About:
Victra is the largest Verizon Authorized Retailer. We strive to create the best possible experience for our guests. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Verizon Authorized Retailer - Victra is located in Camarillo (California state) on the street of 2390 F Las Posas Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18053885600. You can get more information from their website: https://victra.com/stores/ca-camarillo?y_source=1_NTkxNDYzMS03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D. The coordinates that you can use in navigation applications to get to find Verizon Authorized Retailer - Victra quickly are 34.235601, -119.037708. Scroll down to find out opening hours, reviews and other important information about Verizon Authorized Retailer - Victra.
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Available amenities
Crowd
- LGBTQ+ friendly
Payments
- Debit cards
- NFC mobile payments
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- In-store pickup
- In-store shopping
Health and safety
- Customers wear masks
- Staff wear masks
- Staff required to disinfect surfaces between visits
Unavailable amenities
Service options
- Delivery
Categories
Tags
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Megan
We came in at 6:30 wanting an upgrade . Ran into some problems so we left a little bummed. Daisy called back an hour after closing and tells us to come back because she figured out a way to help us out. Daisy was genuine, caring, and efficient. She Literally gave the best customer experience I’ve ever had. Thanks so much Daisy!
07.2022Ryan
I had great experience but my wife was convinced she needed a stupid watch which has an activation fee that is outrageous. The watch itself is large and bulky. the sales person constantly tells you it’s only $10 a month when clearly the watch is expensive. will see what happens when she try’s to return it.
06.2022Nadine
Got good service here. Just came to pay the bill. Lots of parking.
05.2022Beverly
Fabulous experience with Jonathan for Verizon at the Camarillo location. I had unsuccessful experiences at the Oxnard store. Come to CAMARILLO!!!
03.2022Stephanie
The service here depends on who you get honestly. We went here on Friday, 04Feb2022, and had great service from one individual (did not get his name, but he may have been a store manager?). He helped us know about an awesome $500 rebate and provided amazing customer service as we tried to transfer me over from AT&T on my unlocked phone. There was an issue where my number could not transfer right away, though, so we were required to come back after 24 hours (which is annoying, but not their fault). Well we had to come back after the weekend, so we returned on Monday, 07Feb2022. When we returned, there was one employee working (his name was Kirk based on the receipt). It was not busy at all. We came in and informed him of the situation and that we essentially just needed to try again because registration failed the first time. He ended up just restarting, informing us it may not work again and that we would likely have to come back again in 24 hours. We told him to try, so he started following the steps similar to the first guy. HOWEVER, this time the guy didn't even ask us what plan we wanted (just picked the lowest option), signed me up for device protection that I explicitly did NOT want, and did not even inform us about the potential rebate. We brought it up since we knew there was a rebate from the previous trip, and the guy told us that we did not qualify. The only reason we did not qualify is because he had signed us up for a basic plan. I told him that is probably why it didn't pop up, so he just gave us the promo code and told us to the change the plan ourselves through the Verizon app. The whole experience was extremely stressful and so much more uncomfortable than the previous trip. I understand customer service is not as important to a lot of people these days and that a job is a job, but it did not feel like we mattered even in the slightest to this guy. We are still trying to fix the situation with Verizon to remove the device insurance. It is definitely a luck-based draw for the type of service you're going to get here it seems. We honestly should have just gone through the Verizon website like we originally planned.
02.2022B
I walked in to look at cases for my phone and maybe potentially purchase a new phone. I was asked by a female employee if I had a mask and if I didn't to walk to over to sprouts to get one. All while the employee behind her unpacking boxes was maskless. The audacity of some people!
02.2022Addy
This isn’t and actual Verizon store and they’re the worst store ever. No service and they were extremely rude. Never go to this store. They will also upcharge you because that’s how they make money.
02.2022Nancy
I have no idea why there are any negative reviews at all of this store. In the past I have always gone to a Verizon Direct Corporate store and did my research for a solid week on Verizon plans and the IPhone 12 & 12 Plus. I was long overdue for an upgrade and as a business owner/entrepreneur I wanted to fully understand the difference in accounts as I need a premium Unlimited plan and spent time with Verizon phone support as well as had an appointment with the Westlake Verizon Direct store. I was disappointed they scheduled me on a day their business representative was off. I put the details into the sign up so if they take customer service seriously they should have a way to review those notes in advance (especially during COVID) and maximize customer time. If you are a business owner interested in the difference from a personal account, the two are completely separate departments so do your homework before going in. This retail store is right by my house and feeling somewhat exasperated and still uncertain like something was missing, I decided to go in. Right from the start I was welcomed and by this time I was close to a decision and they were so good about helping answer all questions. I also got the exact phone and color choice nobody else seemed to have available even by order. Right away Daisy assured me she could order my color and it would be in two days and it was! I witnessed their care for each guest including a woman with special needs. Rosie went above and beyond to find her a phone she could use right now for her immediate needs. I will go in here anytime. Thank you Go Wireless Camarillo.
09.2021Desmond
What a wonderful experience I had yesterday with my local Go Wireless Verizon store. I purchased two phones from a Big Box store. To transfer data from the older phones to the new phones I needed to go to a local store. The local store was so patient and detailed to my amazement. The exceptional customer service was amazing. In every step Paige explained in detail as to what she was doing during the transfer. So appreciative I am. In addition there was an irate client being helped by Paige's coworker, Austin. No matter what Austin did to help, the client wanted a higher management person. Austin worked with the client until the issued was resolved. Higher management was not needed. Austin was composed and very sincere as he was being berated by the client. while tending to the needs of the client. What a team at my local Go Wireless Verizon store. Thank you Paige and Austin for your professionalism and exceptional customer service.
08.2020Shirley
I purchased a new Apple iphone at this Verizon store. The female employee who was our clerk said she would transfer all my data from my Apple iphone to my new one. She assured me everything would be on my new phone as soon as I set it up myself with a few simple prompts so I felt confident. She sent me home with my new phone still in the box with assurance all would be perfect after I follow the set up prompts, which I then did. HOWEVER, after setting it up at home and checking all my data I found only 6 phone contacts instead of many many contacts!! And there were a lot of my apps missing!!! This was a total disaster!!! I went to a different Verizon store the following day. The person who helped me there was a very knowledgeable competent employee who told me the chip inserted into my NEW phone was an OLD one which was not capable of transferring all of my data; therefore, the result! He said it could only transfer about 6% of my data. He proceeded to change the chip and transferred ALL of my data to my new phone with 100% success!! My new phone is now usable and has all that I had on my old phone. The attendant at this original Verizon store is totally incompetent and SHOULD NOT be employed here!!!!!
08.2020