veterinarian
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Banfield Pet Hospital in Concord (1700 Willow Pass Rd, CA 94520)
About:
Keeping pets and people safe is our top priority. COVID-19 may affect hospital hours, scheduling and services at some locations. Please know we are doing our best to minimize any inconvenience and thank you for bearing with us — please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian 24/7 via Vet Chat™ through the Banfield app for general pet care advice and triage support.
Banfield Pet Hospital is located in Concord (California state) on the street of 1700 Willow Pass Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1925-689-8736. You can get more information from their website: http://www.banfield.com/veterinarians/ca/concord/crd?utm_source=yext&utm_medium=yext&utm_campaign=yext&cid=yext_local. The coordinates that you can use in navigation applications to get to find Banfield Pet Hospital quickly are 37.972660, -122.040277. Scroll down to find out opening hours, reviews and other important information about Banfield Pet Hospital.
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Available amenities
Planning
- Appointments recommended
Amenities
- Toilets
Accessibility
- Wheelchair-accessible toilet
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Trevor
Staff has been very polite and attentive, we've had over a decade of great treatment and care for our fur babies. I highly recommend them as your pet's primary care physicians.
05.2022Mike
Glad I found my dog a good vet
05.2022Geovanny
Kathy at the reception was very helpful, she even helped my printing out a coupon I needed for a prescription medication that was very expensive. We have been visiting this location for about a decade, definitely would recommend them.
01.2022Dana
Been going to this location for 7 years. Suddenly, they cancelled our appointment 2 days no notice, and rescheduled without even asking if the date worked for us, spoiler, it didn't, we're not available due to puppy classes. Claimed they had to close on Monday because of "COVID". Contacted another branch to move to them, found out from the other branch it was not due to COVID but instead due to staff straight up leaving. Because of this our puppy's final vaccines were pushed to the 15th, now 18th. Might have to restart the entire series because of this debacle. You've lost a 7 year client. Will never come back to this branch due to unprofessional issues, and this isn't the first time this year for unprofessionalism. Next time, don't lie to your clients. Edit; to Response from Owner: No you haven't. I only posted this on google maps and yelp. I was having issues with posting it on FB but I have not gotten any comments or replies anywhere.
09.2021Amber
This is the second time I have tried to use this location to order my dogs pain prescription up and have had concerns with the professionalism and customer service skills. The first time it was a very simular interactuon at which I thought was a fluke.. guess not.. I use the Banfields in Davis and Vacaville and they are both amazing! But this one is closer and I needed a refill sooner. I've never had an issue using other locations to pick up her prescriptions(and ive used many other locations with no issues) first off, the gal who handled my call, Michelle, was not very understanding and inviting. Infact, she was the total opposite. She was very short and snappy with me and basically made me feel as if I was doing something wrong by trying to get a refill from them. I get it, she was initially having a hard time pulling her file,(not her fault) but she told me to call Davis to release the file to them and that they are closing soon. I called Davis, they said she shouldn't have an issue. So I call Michelle back and let her know that Davis said she should be able to pull my dogs file, she sounded irritated that I had called back and didn't even let me finish talking before she clicked me on hold. She clicks back to tell me that the prescription is for only one pill,(which it isn't, its for 90 and I confirmed that with Davis when I called them back) then proceeded to tell me that she can't even help me at all and that I need to speak to the DR tomorrow to see if he wants to fill her prescription. (She is still short with me and keeps cutting me off) Since my dog has never been there I might have to make an appointment. I told her I've never had an issue like this before at any other Banfield location. She said she can't do anything and they are closing in a few minutes and I'd have to see if the Dr tomorrow wants to refill it for me. She sounded irritated and was rude and snappy the whole conversation. Honestly Michelle, I get that your off in a couple of minutes, and yea, maybe you had a hard day. But that is no reason for you to treat your customers like trash and be rude. I'd recommend that you take a step back, breathe, and put on your customer service face and treat your customers with some more respect. I called Davis back and let them know what was going on. They did tell me that some locations are choosey with what they do for banfield clients who are not there's. They apologized for the other locations behavior. They told me that I should talk to another location since that one wasn't being helpful at all but very rude. So tomorrow I'll call the walnut creek one that I've used before and haven't had issues with.
09.2021Rhianna
The petsmart that its located in is a dump. It looks dirty and smells like pee. It also makes it hard when there is not a full time veterinarian on staff.
09.2021Tom
The staff seemed nice and friendly. Affordable prices, but I'm unsure on their knowledge of different breeds. My dog was vomiting and they claimed he has "allergies"...will seek more knowledgeable vet in the future
09.2020Max
I was not well attended and the professionals are unprepared for documentation required by the department of agriculture for travel with dogs. They were not cordial to me and paid dearly for the service that was not done, such as medication for worms and fungi. After all we are in the world power, soon everything should work perfectly
09.2019Simon
I had a wonderful experience today with the staff and with Dr. Quirino. They showed they cared for our puppy Bingo. Took their survey as well and gave them excellent scores. Kudos to a job well done!
09.2018Ralph
I have been taking my little rescue dog poodle to the Concord, CA location for the last 11 years. It has been a wonderful experience for both of us. From the first time We walked in I realized that she would receive all her shots, a yearly comprehensive exam, and a tooth cleaning, which itself costs about $750 at other area vets. Every time we visited, even for routine visits ( no charge by the way, except for meds or an occasional test for a UTI) the staff was always wonderful and very helpful. A special word for the doctors (and nurses). Every doctor I met over the years was very professional, knowledgeable and helped my dog make t to 15 years old.. in recent times i was especially impressed with Dr. Quorino.. Last Saturday Missy was euthanized and Dr. Williams was also very compassionate. So, don't believe the negative reviews. Most of those people may not have wanted to join the Wellness plan, which has amazing cost savings and pays for itself in reasonable monthly payments, and may well save you pets life, and insure longevity. I recommend it highly.
09.2017