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Bank of the West in Covina (770 S Citrus Ave, CA 91723)
About:
Bank of the West provides checking, savings, credit cards, mortgages, auto loans, business banking, commercial banking and more. Bank of the West pairs the mobile and online banking capabilities of a world-class global bank with the personal attention of a local bank. Member FDIC. Equal Housing Lender. Visit us at 770 S Citrus Ave, Covina, CA 91723
Bank of the West is located in Covina (California state) on the street of 770 S Citrus Ave. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1626-331-0741. You can get more information from their website: https://www.bankofthewest.com/customer-service/branch/california/covina/770-s-citrus-avenue.html. The coordinates that you can use in navigation applications to get to find Bank of the West quickly are 34.075717, -117.889833. Scroll down to find out opening hours, reviews and other important information about Bank of the West.
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Available amenities
Accessibility
- Wheelchair-accessible car park
NSP
Horrible Bank with Racist Tellers! Bank of the West Covina Branch is one of the most Racist Branches I have ever gone to. On Friday, Oct-7, 2022 I entered this branch to cash my Payroll check for the second time. I returned to this branch because a week prior I visited this branch to cash my check and was greeted professionally and friendly by a female teller. Unfortunately, my recent visit was horrible and disturbing because of the way I was treated by this Asian Teller. He refused to give me his name which is why I am referring to him as Asian. I walked up to his teller window and presented my payroll check and told him I just wanted to cash my check. He looked up my account and then looked at my check and said he could not cash it because it was a Wells Fargo bank check. This struck me as very odd, I asked him to then call Wells Fargo to verify it's validity and he refused. He said they don't do that. My account is open in good standing with money in my checking account. He became rude and said he would not cash it. I told him I was there last week and the other teller had no issues and promptly and courteously cashed my payroll check. He became a little irate and tossed my check back and said to go to Wells Fargo if I wanted it cashed. He was difficult to understand because of his thick accent. By his tone and disgusting demeanor, I can only conclude that he's a racist and doesn't like Mexicans. I grabbed my check and went to the Wells Fargo right down the street and cashed my check. I mentioned the incident to the Wells Fargo teller and she told me they always cash each others checks without a problem. This confirmed my suspicion of this Racist Teller at Bank of the West. Latinos avoid the Covina Citrus Branch of Bank of the West at all cost. I have since closed my account. Good Riddance! They should rename the Covina Citrus branch and call it the Bank of Racism!
10.2022Neana
This is the worst banking experience I've ever had. I went in to simply cash a ck. The ck came from a bank of the west customer thought it would be easy to cash. Walked into 110pm and my ck wasnt completely cashed 240pm the system went down, the signer forgot to sign her last name, went straight back bank now closed had to go thru drive up window waited another 35 mins teller laughed. Manager Mimi is no help, tracy rude and laughed at me after all the waiting I did. Long story.....I will never ever go back to this bank in my life.
07.2022Emilio
Very happy with bank of the west any problem they really help you out fast 👍👍
11.2021Edgar
System breaks down a lot...
11.2021Ruby
I don't know what those other customers are talking about...This Branch is one of the bests around this area...I literally live 5 minutes away from another branch and choose to drive to this one, that is over 13 minutes away ...They have always been so nice and helpful...The branch in West Covina is horrible go to this branch in Covina.
11.2019Hurry
I call the bank before I come to open the checking account. When I come to open my account. They did not know anything. They work so hard to refer me to another bank. Unacceptable.
11.2019martin
I have been with them for years
11.2019Larry
Very bad experience. Tried to withdraw funds. Called to arrange for pick up, wanted to make sure they have the cash. Spoke w manager, Mimi Chan (?). Very unhelpful, evasive, wouldn’t give her name when I asked 3 times, acting suspicious and not treating me like a good customer. Said she would call me back in an hour. I will contact upper management at BoW to discuss. This is a bad branch. I see many poor reviews here. Update: I informed upper management about the poor customer service experience/issues and received no response. This is unacceptable. Advice: Do not bank here.
11.2018Stefi
Customer is customer u should help them anyway no matter if they have more stuff. Tailers are good but managers are strict.
11.2018Mike
Who closes 40 min guess I’m switching banks!
11.2018