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Citi in Downey (8764 Firestone Blvd, CA 90241)
About:
Citi is a financial services company, which offers a range of financial products and services, including Citi’s digital banking services, mortgage products, personal loans, and small business banking products and services, Citi Cards’ credit card offers, and Citi Personal Wealth Management’s investment products and services. Deposit and Lending products are offered by Citibank, N.A. NMLS ID 412915 Equal Housing Lender and Member FDIC.
Citi is located in Downey (California state) on the street of 8764 Firestone Blvd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +15623728320. You can get more information from their website: https://www.citi.com/?utm_source=gmb&utm_medium=yext. The coordinates that you can use in navigation applications to get to find Citi quickly are 33.935651, -118.124849. Scroll down to find out opening hours, reviews and other important information about Citi.
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Available amenities
Offerings
- amenities.offerings.has_cash_advance
Accessibility
- Wheelchair-accessible car park
just
I saw lucy for home equity loan, she did not even tell me there is a fee for appraisal because I apply before never told there is a appraisal fee,. last time come to this location to change my name, I brought all my legal documents to change my name, it was lucy she only change partially on my bank account side, all the cred card still old name, she it was not her job to update my name on my credit card. what kind service is this? I am still trying to figure out how to update the name on my credit card. I wash there is another citi bank close by. but I open an account to a different, that is all we can.
09.2021claudia
We came in last week to open an account and were told we had to schedule an appointment. I called and spoke to Lucy and scheduled an appointment a week later and now we are here for our scheduled appointment and it turns out she doesn’t even have us on the schedule. Very bad customer service! The so called manager came out and asked us the same question we had answered before to 2 other bank representatives, “who is the appointment for?”. Worse experience I have ever had! Waited an entire week for nothing!
09.2020Pilar
Employees are very courteous and helpful when you are at the branch. However to reach a person at this branch by phone is almost impossible. You have to go through a series of phone number extensions and deal with multi-layered phone menu systems just to be sent to an operator that's out of state. Then to be asked what branch are you trying to reach. And start over again. Sighh..... Disconnect the automated system, When I call the branch DIRECTLY, I would like to speak to a Human Being, I hope this is not an unreasonable request.
09.2019Kalpa
Ones I checked the review I realized I am not the only one get terrible service. I really waned to open new account because city bank has good promotion than other bank Representative asking for wait one hour for opening new account but I didn’t see many people in the line in front of me. City bank should hire young and active and positive attitude Representative .I left the bank wasting my Saturday morning and they don’t care.city bank you wasting your promotion !
09.2019Ernie
New customer I wanted to open a new checking account with them. Arrived 20 minutes before closing time today. 10 minutes before closing i got thrown out because opening an account take 40 minutes they didn’t want to spend more time after 2:00 pm. Worst customer service ever! Ok
09.2018edith
MAN THE SERVICE IN THIS PLACE IS TERRIBLE THE CLERK EVEN TOLD ME SORRY FOR THE LONG WAIT BUT OUR SYSTEM ITS REALLY OLD SO SHE WHEN THRU HER PHONE AND USE HER PHONE TO COMPLETE MY NEW ACCOUNT HOLD ON WAT!! SHE SAID THE INTERNET ON MY PHONE IS FASTER THEN THE BANK COMPUTER... SHM..
09.2018Sarah
Best service overall, I had previous gone to another Citibank (South Gate) terrible customer service to the point I left the bank and decided to drive to Downey the staff was very helpful and I was able to accomplish my needs.
09.2018Jose
Typical of big banks no restroom for customers unlike credit unions. A little more welcoming environment then Bank of America or Wells Fargo.
09.2017Byron
Worst service I've ever had been waiting there for over an hour and a half just to be told I have to wait another hour and a half to open my brand new account which I did not do because it just took so long to get somebody to actually talk to me in regards to me waiting there do not recommend this place I've never had this service from a bank before and it really really just shun me from opening an account there at Citibank
09.2017Josh
I am a Graphic Designer and Freelance. I went in to This branch to cash a check from Disney Corporation for a freelance project that I did for them. I gave them the check, my id my social and occupation info. The guy was on the phone for five minutes then went back to talk to his manager. For a few minutes. Came back and told me he couldn't cash the check because the number he called to verify the info didn't have any info on the check. That was a bullshit story, I know this because I drove a few miles to another location, another Citibank. And they cashed it for me with no issue. Maybe it was because I don't look like someone who freelance for big corporations or maybe that guy was obviously incompitent either way this branch is garbage. I hope the teller who didn't cash reads this because I got my money.
09.2016