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Firestone Complete Auto Care in Hemet (350 W Florida Ave, CA 92543)
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Helping our neighbors since 1926, Firestone Complete Auto Care is your one-stop shop for your vehicle needs - from standard maintenance to tires and repairs. We are dedicated to delivering the service and attention your car deserves to keep it running newer longer.
Firestone Complete Auto Care is located in Hemet (California state) on the street of 350 W Florida Ave. If you want to ask about something we recommend contacting this place by phone. The Phone number is +19516927068. You can get more information from their website: https://local.firestonecompleteautocare.com/california/hemet/350-w-florida-ave/. The coordinates that you can use in navigation applications to get to find Firestone Complete Auto Care quickly are 33.747880, -116.974350. Scroll down to find out opening hours, reviews and other important information about Firestone Complete Auto Care.
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- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
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R
I made an appointment 1 week ago for an oil change, tire rotation, vehicle inspection and alignment. I purchased the lifetime alignment at least 4 years ago. When I arrived and checked my car in I was told they can not do the alignment because they don’t have anyone that can do it. Someone was just hired but not trained yet. I was never notified in advance that the alignment would be an Issue. Had I been notified I would have made other arrangements. This is just BAD customer service! Services: Wheel alignment, Oil change
07.2022Lannie
Supposed to handle drive time warranty work, the service manager gave the wrong mileage and didn't even wait to handle the work authorization to fix the car we just bought
07.2022R
I made an appointment 1 week ago for an oil change, tire rotation, vehicle inspection and alignment. I purchased the lifetime alignment at least 4 years ago. When I arrived and checked my car in I was told they can not do the alignment because they don’t have anyone that can do it. Someone was just hired but not trained yet. I was never notified in advance that the alignment would be an Issue. Had I been notified I would have made other arrangements. This is just BAD customer service! Services: Wheel alignment, Oil change
07.2022Lannie
Supposed to handle drive time warranty work, the service manager gave the wrong mileage and didn't even wait to handle the work authorization to fix the car we just bought
07.2022David
Had some questions about my car and the staff here were very helpful and knowledgeable. They told me what they recommend and the best way to go about getting the stuff I need done being I can't do it all at once. I recommend anyone to use them if you want a clear understanding of what's going on about your car and how they can help you. Great staff that doesn't make you feel burdened by asking questions. Thanks guys.
04.2022Nicki
I have been coming to this location for a while now and have always been happy with my service. But about a month ago I came in and got a new set of tires, well a couple days ago I ran over something and had a flat, me and my daughter was stuck on the side of the road at 6 at night. The tire shop had kept my tire key!!! What a mess!!! So we couldn't even put a spare on. Had to tow my car home, then tow back to firestone the next day!! They didn't even apologize, and acted like it wasn't even a big deal! 😔😔😔 im pretty unhappy about this
04.2022Keith
A little pricey, but national services available. Lifetime alignment well worth it. Especially in Hemet! Tire and alignment shops don't go out of business in Hemet for a reason. Road here are terrible. Council members must be owners of local shops..lol
04.2022Matt
They can never seem to find the problem that you requested to be found out and yeah incompetent leader ship around there. They can’t seem to figure out a simple TPMS light
04.2022David
Had some questions about my car and the staff here were very helpful and knowledgeable. They told me what they recommend and the best way to go about getting the stuff I need done being I can't do it all at once. I recommend anyone to use them if you want a clear understanding of what's going on about your car and how they can help you. Great staff that doesn't make you feel burdened by asking questions. Thanks guys.
04.2022Nicki
I have been coming to this location for a while now and have always been happy with my service. But about a month ago I came in and got a new set of tires, well a couple days ago I ran over something and had a flat, me and my daughter was stuck on the side of the road at 6 at night. The tire shop had kept my tire key!!! What a mess!!! So we couldn't even put a spare on. Had to tow my car home, then tow back to firestone the next day!! They didn't even apologize, and acted like it wasn't even a big deal! 😔😔😔 im pretty unhappy about this
04.2022Keith
A little pricey, but national services available. Lifetime alignment well worth it. Especially in Hemet! Tire and alignment shops don't go out of business in Hemet for a reason. Road here are terrible. Council members must be owners of local shops..lol
04.2022Matt
They can never seem to find the problem that you requested to be found out and yeah incompetent leader ship around there. They can’t seem to figure out a simple TPMS light
04.2022Salvador
They just want rip off people. I went to get a set of new tires and after having the car for more then half a Day I get a call that I needed all wheel nuts for $200 more. Amazon has the original set for $20.00. I will never take any of my cars there anymore. By the way I took it to another place and they told me my wheel nuts were ok. They just want take advantage of people.
03.2022Salvador
They just want rip off people. I went to get a set of new tires and after having the car for more then half a Day I get a call that I needed all wheel nuts for $200 more. Amazon has the original set for $20.00. I will never take any of my cars there anymore. By the way I took it to another place and they told me my wheel nuts were ok. They just want take advantage of people.
03.2022Steve
Did no good to make an appointment at this place, they don't honor them, so why have that option?? Made it for a Wednesday they called and said they couldn't fit me in, so they rescheduled for Friday at 12, I called to verify, Eric says no tech is going to lunch bring it in at 1230, here at 1230, Dave tells me a 2 hour wait, ended up only an hour.
02.2022Steve
Did no good to make an appointment at this place, they don't honor them, so why have that option?? Made it for a Wednesday they called and said they couldn't fit me in, so they rescheduled for Friday at 12, I called to verify, Eric says no tech is going to lunch bring it in at 1230, here at 1230, Dave tells me a 2 hour wait, ended up only an hour.
02.2022Patrick
Got there at 845am was told they would get it done and at 3pm it still isn't even in the bay. They have brought atleast 10 vehicles in and out that showed up and checked in hrs after me. Don't waist your time at this location they will lie to you directly to your face and try to overcharge you I'm sure they still charged my fleet card and the manager pretty much said oh well take it somewhere else if I could give 0 stars I would this place definitely needs better management
12.2021Patrick
Got there at 845am was told they would get it done and at 3pm it still isn't even in the bay. They have brought atleast 10 vehicles in and out that showed up and checked in hrs after me. Don't waist your time at this location they will lie to you directly to your face and try to overcharge you I'm sure they still charged my fleet card and the manager pretty much said oh well take it somewhere else if I could give 0 stars I would this place definitely needs better management
12.2021Hayle's
Came in here to get an oil change. They said I needed a battery and a flush of brake fluid because it had high amounts of copper. They quoted me close to $200 for a battery but didn't go over options with me. I was also rushed out. When I called back to make an appointment because I had asked about getting battery "shims" replaced (what autozone had told me to do but didn't help me with) David rushed me off the phone. I asked him if he could check my record to see what they recommended on my last visit so I could get the brake fluid flush and see if they said anything else about my battery. If I really needed "shims" or a clamp this is something they should have addressed in the initial inspection. Instead of helping me, David rushed me off the phone, stating he had customers to help; I am a customer. He pretended to take down my number to call me back but never did. The oil change was also kind of pricey..$80 AFTER a coupon. Where are the good mechanics?!
11.2021Hayle's
Came in here to get an oil change. They said I needed a battery and a flush of brake fluid because it had high amounts of copper. They quoted me close to $200 for a battery but didn't go over options with me. I was also rushed out. When I called back to make an appointment because I had asked about getting battery "shims" replaced (what autozone had told me to do but didn't help me with) David rushed me off the phone. I asked him if he could check my record to see what they recommended on my last visit so I could get the brake fluid flush and see if they said anything else about my battery. If I really needed "shims" or a clamp this is something they should have addressed in the initial inspection. Instead of helping me, David rushed me off the phone, stating he had customers to help; I am a customer. He pretended to take down my number to call me back but never did. The oil change was also kind of pricey..$80 AFTER a coupon. Where are the good mechanics?!
11.2021