cell phone store
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T-Mobile in Livermore (4516 Las Positas Rd, CA 94551)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in Livermore (California state) on the street of 4516 Las Positas Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1925-454-5244. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-livermore-ca-94551-4076?utm_source=google&utm_medium=lastmile&utm_campaign=4076. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 37.699480, -121.743359. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
- NFC mobile payments
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- In-store shopping
Unavailable amenities
Service options
- Delivery
Shivanshu
Helpful staff. They did ask us to go to verizon, but that was a better deal for me.
11.2022Steve
Kid kept cutting me off. Wouldn't look at my account. Told me if I didn't have a phone to trade in there were no deals.
11.2022Anita
Not helpful rude and wanted me to do there job for them. Had to call another store just get help and ended up going to the one off E. Stanley to get help
11.2022James
Don’t come here both the manager and the Asian guy associate are the worst leaving T-Mobile for sure f#%* both of them
08.2022tim
Got scammed in the other store at Livermore, went in this store early Jan to see if they get my credit back for the phone that I traded in, tim (same name as ME) helped me promise he will look in to it. He end up calling corporate in front of me and help me filed a ticket, and emailed his manager at the same time he follow up with me by reaching out to me few days later to see if any one from corporate has reached out to me. Even though they are still trying to figure out where the missing credit , but i am glad somebody actually cares and help me to resolve my problem
12.2021Matt
Customer service at this location was excellent. They greeted me when i came in and were very knowledgable and educated with the product and plans I had questions about. Wais was the employee that helped me when I went in and he was all about structuring the best phone plan that suited my wants and needs. He did this all of that with a smile on his face. A+ all around. Keep it up guys!
12.2018Nena
Staff was very polite and helpful, they greeted me when I walked in and were very attentive. They answered all my questions, I switched carriers and even bought a new phone, overall I ended up walking out with a great deal. They have great prices. Thank you for your help!
12.2018Ben
Employees mis quoted and mislead me about price to upgrade phone. $60 quoted upgrade price turned into $215 and I couldn't go back at that point. Very upset with customer service. This review isn't based on the phone service but my experience upgrading my daughter's phone. After her phone broke we went in to get another one and they gave me an option to get a refurbished replacement for free or use the jump option to get the new iPhone for around $60. (Tax only). Coming back the next day to get the new iPhone they said I had to pay an additional $55 down payment which wasn't mentioned before so I had to pay $115. Then my daughter realized they quoted and sold her the 16GB model intead of the 64 GB she had before. Apparently they never asked which storage option she wanted and just grabbed the cheapest one in stock. When returning they said the 64GB was an additional $100 down payment bringing my $60 upgrade to $215. I would have never upgraded her if I knew it cost this much. They could not undo the transaction because they took her broken phone the night before. So now we have no option but to pay the additional $100 to upgrade. I believe I was intentionally misquoted the cheapest possible price to sell me the upgrade instead of initiating a service warranty call to replace the old broken phone. Also they never asked which storage option we wanted. Also the employee told me there were only 2 nearby T-Mobile stores in my area when in fact there are 3. I will never return to this store
12.2016Elizabeth
Nice and helpful when they want to sell you something, but completely deceitful when it came to getting a replacement for the samsung galaxy 7 note. Said they didn't get any shipments in when later we found out they were getting them in daily. Also said there was no list to be put on when in fact there was.
12.2016Hannah
AMAZING customer service. I was with Verizon for years and was fed up and decided to change to T-Moble. Best decision EVER!!! The staff at T-Mobile Livermore are so helpful and really know what they are talking about. I feel like they actually care about my experience and try their best to help me in anyway that they can. I am such a happy customer now! Great Job T-Mobile Livermore!!!!
12.2015