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New Balance in Pasadena (270 S Arroyo Pkwy, CA 91105)
About:
Chain retailer stocking house-brand athletic footwear, apparel & accessories for all ages.
New Balance is located in Pasadena (California state) on the street of 270 S Arroyo Pkwy. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1626-793-7900. You can get more information from their website: https://newbalanceca.locally.com/. The coordinates that you can use in navigation applications to get to find New Balance quickly are 34.141427, -118.147123. Scroll down to find out opening hours, reviews and other important information about New Balance.
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Available amenities
Crowd
- LGBTQ+ friendly
Payments
- Debit cards
- NFC mobile payments
Planning
- Quick visit
Amenities
- Gender-neutral toilets
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
- Wheelchair-accessible toilet
- Wheelchair-accessible seating
Service options
- Kerbside pickup
- Delivery
- In-store pickup
- In-store shopping
Cynthia
Disappointed that my feet hurt with my New Balance shoes since they are so expensive. I bought them because I am on my feet 8 hrs a day. I own a $20 pair of shoes that are more comfortable than my New Balances 😔
11.2022Harshil
Not so bad for a shoe showroom in downtown Pasadena. It looked like a small shop from outside but it's not that small. They had a good collection of latest shoe styles. A few colors were not in stock but that's alright. You can't expect them to keep everything in store, right? The guy who helped me and my wife was really patient and polite. Their technology for 3D mapping the feet was similar to the one we find at Roadrunner's shop. I liked it. I took out a star because they only insisted us to buy the latest designs and didn't even show us any low budget options. Of course I bought the latest design for my wife but I also like to see my options.
11.2022Lena
Brett provided incredible customer service today and went the extra mile for me as I was searching for comfortable shoes. I left the New Balance store so impressed, with a smile on my face! Promote Brett to manager!
11.2022Hamza
Best shopping experience ever! I have always wanted to buy new balance shoes and as soon as I got into the store, i was blown away! Bret was such a professional and amazing gentleman! He helped me figure out the models I liked and made sure to explain the different use of each shoes as I wanted something for casual! Shoes are made with really good materials and price are reasonable! Thank you Bret for making this such a pleasant experience!
09.2022HCFC
Thank you Mark for patiently providing recommendations for my shoes. You have definitely represented New Balance well and you have earned my confidence to introduce friends for your consultation and advices.
09.2022Elbert
This particular store is great and every employee is helpful and knowledgeable. This store is definitely our go to for most of our athletic shoes. It's even great that they offer nurses a 20% discount. They also do everything they can to keep us safe and they have COVID-19 precautions on place. Thank you all for your great service! Much appreciated!
07.2022S
I did not know that this store is a franchise which means "individually owned", not a part of the corporate. I already bought a pair from Zappos and wanted to buy one more in a different color. Zappos did not have my width in that color. I called the store to check on the availability for my size and width in that color. The store assured me that they have plenty in stock. I came to the store and bought a pair. I did not pay attention that the pair did not have the original paper tags (width D paper tag one one shoe plus another small paper tag on another shoe) like a pair of shoes from Zappos had. I found out at home that one shoe was defective - the tongue was not attached properly and was scratching my foot. I strongly suspect that they gave me someone's else defective return. I called the store and was told that they do not have width D in my size (?!) and they MIGHT give me a credit only but definitely not a refund. Why? The shoe is defective - not my fault. Do not buy from them - poor customer service and terrible return policy. Do not recommend!
07.2022Striker
First off, I want to thank Filip for the fantastic enthusiasm & understanding of all the products. This location has ample parking with a spotless interior. Unfortunately the shoes I was looking for are not carried here, but all of the questions I had were accurately answered.
02.2022Andreas
Mixed feelings about this one. I generally love New Balance shoes and I was positively surprised by their in-store technology to measure your feet for any imbalances but their customer service was hit or miss. The person helping us was way too aggressive in trying to upsell us the most expensive things and to add on extras like soles etc. We went their for their black friday discounts but he was trying so hard to upsell us on the shoes without discount and he kept trying to change his story and excuses as to why we should get the expensive non-discounted ones. When we decided to buy the cheaper one he was not happy at all and his attitude completely changed. Didn’t even say “thank you” or “have a good one” once we completed the sale.
12.2021regis
Great place to get shoes and insoles to support your feet. My wife just had a diagnose of neuroma condition. The doctor recommended to come to this store for an insole and a shoe. This store has very highly tech equipment that would help you to measure the exact fitting of your feet. My wife got a 3D view of her feet on a platform and was fitted with a right sole to correct her feet condition. With the computer rendering of fitting, the sales person was able to bring a few recommendations for shoes to go along with the insoles. After wearing those shoes, my wife felt the pain in her feet went away. Those high tech gadgets worked wonders. They do have a lot of shoes and athletic apparels here for the New Balance brand. And I believe running shoes are very good as I was walking around browsing the displays while my wife was fitting her shoes. The store allows only a couple of people in the store at a time and placed many covid safety measures. They do clean the machines between customers for fitting. The parking lot is huge. It can probably accommodate over 50 cars. Thanks
12.2021