furniture store
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Dila Furniture & Mattress in Stockton (1140w W Hammer Ln, CA 95209)
About:
Brand new furniture retailer .
Dila Furniture & Mattress is located in Stockton (California state) on the street of 1140w W Hammer Ln. If you want to ask about something we recommend contacting this place by phone. The Phone number is +12098335087. You can get more information from their website: http://dilafurniture.com/. The coordinates that you can use in navigation applications to get to find Dila Furniture & Mattress quickly are 38.020414, -121.325846. Scroll down to find out opening hours, reviews and other important information about Dila Furniture & Mattress.
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Available amenities
Payments
- Cheques
- Debit cards
Planning
- Quick visit
Offerings
- Assembly service
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
- Wheelchair-accessible seating
Service options
- Delivery
- In-store pickup
- In-store shopping
- Delivery same day
Unavailable amenities
Accessibility
- Wheelchair-accessible toilet
Categories
Tags
FAQ
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Fullstar
My wife went in to purchase bedroom furniture. After picking one out, she added an accent chair for the living room and spent a little over $1,200. Well, my wife was on the way home when she received a call from one of the staff that there was a mistake. The staff told my wife to pay a difference of $200 for the accent chair when they come to deliver it. The staff undercharged her and asked my wife to pay for the mistake. Knowing my wife’s thought process, she didn’t want the staff to lose their job. But at the same time, it was the staff’s fault. I contacted the owner and explained the situation. After a few heated and angry exchanges, we settled on $100. Yes, I know I didn’t have to. But I hope that in the future, they will pay more attention to detail on a contract that clearly wrote, “PAID IN FULL” at the bottom; therefore, closing the transaction. It was $200. I can’t believe they’d argue with their customers over that. Unprofessional. As a small business owner such as myself, I’d take the loss so I don’t lose a customer and gain a bad reputation. It’s the quality of the business and not so much the quantity. It will be our last visit.
07.2022Sheila
I recently bought a living room set, ottoman, and an accent chair. While in the store they had a floor model of what I wanted. When delivery came I noticed the ottoman was not wrapped and it had some of the spots I had seen on the floor model, when I inquired was this the floor model delivery person said they didn't know but would have the manager call me in a couple of days. I immediately went to the store and they said the manager wasn't there, 2 days later someone called me and said that the ottoman I ordered wasn't in so they gave me a loaner ottoman until mine comes in along with my chair that was arriving later in the week. I will not patronize their store anymore because that was not good business practice, if I wouldn't have noticed that the ottoman was the floor model they were not going to say anything because no one called me prior to tell me or ask me did I want a loaner.
07.2022Mark
Great selection, huge display floor
07.2022Revanth
Brought statue from here but noticed that paint issue with in 2 month and reached the manager , he is saying its burning issue and its not covered but when buying the said any damage will cover . not happy and not trusting their business
05.2022rama
I purchased a few items from here in Stockton location , i was looking replacement for chair which they said 1 year warranty but i asked directly manager bu horrible communication skills and extremely poor customer service. also they are taking time to replace also not committing dates for delivering the items , Very dissatisfied in Dila furniture
02.2022Everardo
I purchased a few items from here , when they were in Tracy . Since they moved to Stockton the service it’s horrible !!! I paid for 2 items to be delivered on the same date , only one was delivered and I called them to see where was the other item . I was told to wait another week , I waited and waited , I’m still waiting and the delivery date was over a month ago , I call them and each person tells me a different thing about the Item I already paid for .. horrible communication skills and extremely poor customer service. Very dissatisfied and disappointed in Dila furniture and mattress
01.2022Karthikeyan
Benny has done an amazing job with providing excellent customer service throughout the whole process. He really is a courteous, patient and knowledgeable salesman. Delivery team did a great job, they perfectly installed furniture at my home. I would definitely recommend to my friends.
09.2021Tiffany
I ordered furniture for 2 bedrooms in September. We're now in March and I have one bed, and half a bedroom set. They've been to my home to deliver multiple times and the furniture is either broken, missing pieces, or the wrong size matress! We've been sleeping on a mattress on the floor for almost 7 months now! This has LITERALLY been a nightmare! The delivery guys were great but the furniture is trashed by the time they get it to you and the customer service is even worse! DO NOT BUY FROM HERE!
09.2021Erica
I have purchased all of the furniture in my apartment from Dila! The quality of furniture is great and the prices are affordable. I work with Kenny and his customer service is always stellar! This is my one stop shopping for furniture!!
09.2021Beauty,
This place has beautiful furniture, it's well decorated, clean and one thing that I appreciated the most was that I wasn't rushed or followed around. Tony the sales person allowed me to browse and take my time. I really appreciated that. Once I was ready he was great answering questions, giving feedback and showing better opinions. Pros and cons of furniture, which not everyone does. Overall my experience was great. Walked with a bed and memory foam mattress free delivery and assembling which was a plus👌
09.2020