car repair
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Firestone Complete Auto Care in Thousand Oaks (1100 Thousand Oaks Blvd, CA 91362)
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Firestone Complete Auto Care is located in Thousand Oaks (California state) on the street of 1100 Thousand Oaks Blvd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1805-852-7362. You can get more information from their website: https://local.firestonecompleteautocare.com/california/thousand-oaks/1100-thousand-oaks-blvd/. The coordinates that you can use in navigation applications to get to find Firestone Complete Auto Care quickly are 34.178600, -118.859110. Scroll down to find out opening hours, reviews and other important information about Firestone Complete Auto Care.
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- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
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victor
Had my wheels rotated here. Warned them beforehand that the wheels MUST be torqued with a torque wrench in a specific order as I've had steering wheel shake before when things were done with an impact gun. The guy seemed offended that I asked him to do things this way and semi-rudely said "everything will be done correctly". I picked up the car when they closed and had a huge steering shake when slowing between 30-50mph. Went back the next day and he wanted me to leave the car there again for the day. Ended up going to the dealer to have it done correctly. Problem went away. I forgot the service advisors name but older white guy with tattoos. I'd avoid this place in the future.
10.2022Joel
My cars check engine light is on. I take it in and they help me. I love this spot. My car on the other hand, is aging like milk sitting on a park bench during a heatwave.
10.2022Diane
SAM....RUDE..... Wow how does Firestone have business with him checking people in. So Gruff.... Was dropping my car off for routine tire rotation and alignment. I also mention my check engine light came on if they could check it. He says..gruffly its $99.00 do you want to get into this with the scans. I said last time they checked it quick and kind of knew. He acted like I did not say anything. I have been going there for ever 2 sets of tires work and have always been treated good... When I booked the appointment I asked if I could be taken back to work it is so close , If they have a person no problem. They always do this for me because they need your car all day for even tire rotation.. But I asked him he said no he could not take me back to work ( very coldly and rude). I askes if I drop off later could they help me with this.NO i dont have anyone. I said I cant leave my car...OK...... It probably work Sam did not want . FIRESTONE keep Sam in the back with the cars. Jennifer is so nice . Where are you? Guess I am stuck with my tires but will have to take my car service else where that cares
06.2022Ray
I absolutely adore this place and I love the mechanic Sam and Jennifer they know exactly what they’re doing they know what they’re talking about I couldn’t have asked for a better place to go I am extremely grateful. My car is running beautifully and he didn’t even charge me to take out the black goo from my axle that should’ve been changed years ago. As you can tell I bought a lemon and this guy helped me fix it and he noticed all the other problems that I didn’t if it wasn’t for him my car would be broken down and I’ll be buying a new one right now.
03.2022Mike
A big thank you to Joseph and the Firestone team for efficient, quick and high quality service to take care of our tire problem on short notice. They demonstrative the highest customer service by providing a solution to getting hazard coverage and our tire repaired for a great price. We have been and will continue to be Firestone customers.
02.2022Greg
My son's tire had a slow leak due to debris on the freeway. I asked the staff to please inspect the tires and either fix or replace any damaged tire or tires. The associate was quite rude, not bothering to put the car on a lift (instead using a jack) and told me that only one needed to be replaced. A little while later, my son calls me and tells me that another tire was going flat. He took it to another tire store who checked all the tires, found another nail in a different tire and fixed it. Not only was this poor customer service, it was downright negligent.
02.2022Michelle
Had an appt for a simple oil change & to check brakes at 10am. Dropped our car off on time. Called to check in at 230 and was told there was still 2 cars ahead of mine and hopefully they would know more by 430. Showed up at 5 and my car had yet to be moved since 10am when I dropped it off. I asked for my keys and got my car and left. The staff was rude. Is not and should not be the norm to have rude staff after having your car gone all day and still not completed at the end of the day. Take your business elsewhere. This place is lacking in professionalism.
12.2021RALPH
I've been coming here for years! I've had tires service to major front end work done here. I've always received honest and professional service here. My last experience Joseph took care of me. (I'm not an easy customer to deal with)Bryon the tech also took care of me. I warned both of them about scratching my rims doing my alignment and Bryon didn't make any promises but he said he would be very careful with my vehicle and he was.... I couldn't find a scuff or scratch! go see Joseph and bryan they'll take care of you! Service: Wheel alignment
12.2021Kassia
I have had issues with mechanics in the past (talking down to me because I'm a woman even though I know a decent amount about cars). But I found Firestone and I couldn't be happier. I've been taking my car here for years now and have always had a positive experience, fair pricing, and zero condescension. I've noticed they treat all their customers with respect. Sitting in the waiting room, you can hear them tell customers "here's the urgent items, and here's the items we recommend but if you wait, won't leave you on the side of the road." I recommend this shop to anyone looking for an honest and fairly priced mechanic.
12.2021Anthony
To be brutally honest I had an appointment however it still took three hours. I'm glad I had a ride because I hadn't planned on it taking that long for two front tires. I don't really Blame the employees at Firestone. I blame the whole shutdown businesses are finding it hard to hire employees that want to work. Therefore wait times are longer for Customers. My mistake was going to a complete auto care I should have just gone to a tire only store and I probably would've been out quicker. You live And you learn.
12.2021