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Safelite AutoGlass in New London (436 Broad St, CT 06320)
About:
Get your auto glass damage fixed with the safety of contact free services and the expertise you expect from Safelite AutoGlass. Leave your keys on the dash prior to mobile service or drop your car off at our location. For power window regulator, windshield, window or back glass repair and replacement and advanced safety system recalibration in the New London area, turn to Safelite AutoGlass. Those in New London and surrounding areas can access auto glass repair and replacement from our in-shop or mobile service. Located at 436 Broad St, we fix your auto glass fast. Our windshield replacements come with the only nationwide, lifetime warranty.
Safelite AutoGlass is located in New London (Connecticut state) on the street of 436 Broad St. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1860-910-0052. You can get more information from their website: https://www.safelite.com/stores/New-London?utm_source=google&utm_medium=list&utm_campaign=local&y_source=1_MTc4NzEwNS03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D. The coordinates that you can use in navigation applications to get to find Safelite AutoGlass quickly are 41.363298, -72.115815. Scroll down to find out opening hours, reviews and other important information about Safelite AutoGlass.
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- Wheelchair-accessible toilet
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michael
Easy appointment booking and online payment option worked well. Dropped off my car and was updated on progress via text to completion. Bailey the technician did a great job and even vacummed the car for me. All staff were professional and polite.
11.2022Brock
If I could leave a zero start review, I would. They don't even deserve the one star I am leaving. The New London branch manager has some of the worse customer service skills I have ever experienced. Besides having every excuse under the sun for their poor install (that leaked), terrible communication and poor customer service, the manager flat out lied several times to try get out of the situation. Still dealing with this problem over a month later . No response from upper management. FYI, just because your insurance recommends them, this does not mean you have to choose this company.
10.2022Jordan
Got my windshield replaced on my brand new vehicle. After the first rain storm, water had leaked into the electrical components and rendered the car not safe to drive. After communicating with the problem, the agreed to fix the windshield and pay the dealership to assess any issues. After 10 days of my car sitting in New London, they refused to let the dealership look it over because at that point the "codes were clear" the manager, Cherise is extremely unprofessional and blamed the miscommunications on another employee being "too new to know what to say". To summarize, do not get your windshield replaced here. Waste of so much time, effort and money. Oh and to top it off, when I finally realized there would be zero hope at effective communication and decided to just leave, they had given my spare key away to another customer.
09.2022Tony
Did nothing but waste my time Had an appointment waited there for an hour an 15 minutes they never touched it never called to say there was an issue now im gonna be late for work cus I gotta take my truck home so I can leave it in the garage an grab my car
09.2022William
This is taken several months in order to get everything resolved!!! After several conversations with the manager I learned that the entire shop in New London is incompetent. They have couple of good technicians, but the office staff is not worth your time. Look over your car after they’re done with the repairs had glue all over my car that they had to remove it after saying something about it. They broke the plastic cover which no one reported. Also stay outside with your car as the technicians like to jump up onto the engine area if they can’t get the windshield wipers off your truck. Another tech guy came out and said yes the plastic cover is broken and they would have to order a new part. Found out after waiting three weeks of the part was never ordered. When they finally told me the part was in they couldn’t locate it as I had to reschedule my appointment due to scheduling conflicts. Was told that due to inventory it was probably sent back even though I had an upcoming appointment for the replacement parts to be installed. Finally spoke to the regional manager and he got to the bottom of it they actually ordered the wrong part there was two parts I need to order which only one part was ordered. And today the technician came and replaced the two parts that were needed. My recommendation is at the first sign of delay or excuses as to why something is not being done in a timely manner is that you speak to the regional manager directly and don’t waste your time with the shop manager
08.2022kenith
Took 2 months to get car fixed after they cut a sensor while replacing windshield which killed all HVAC in my car. I was giv3n a rental 3 days later. I was never reimbursed my rental car deposit or my ubers needed to get to work. Initially manager said damages were not caused by the shop and would not repair until I threatened with legal action.. I am still owed. $180 for my ubers and rental deposit. Burn this place down. Horrible everything
08.2022Amanda
I had an appointment scheduled from 12-5 for a replacement wondshield. Confirmed morning of via text. 4:50 rolls around so I call to see where the technician is and the phone is busy. Conviently at 5 the system shuts off and tells me to call back in the morning. Wasted 5 hours of my day waiting for someone to never show or a phone call to cancel.
08.2022Shaun
I was scheduled for a mobile windshield replacement from 8-12. At about 11:00, I was called to say the technician couldn’t make it and rescheduled to the following week, same time. The woman indicated their system was down and I would receive a confirmation email later. The email came days later for a different time which I couldn’t do. I rescheduled again online for the following day. The shop contacted me to ask if I could bring my car in rather than do mobile service due to rain, which was fine. I brought my car in to finally have this service done. The tech indicated the only windshields they had on hand had scratches in them and if I wanted a new windshield without scratches, we’d need to reschedule because they needed to order more. So I am rescheduled yet again another week out. It has been 3 weeks since my first appt and the crack in my windshield has gone from 6 inches to about 30 inches. The staff all seem very nice, but this shop seems very poorly managed. If you need a repair or replacement done in a timely manner, I recommend you go elsewhere. Service: Auto windshield replacement
04.2022Jim
Wonderful respectful service. I had a broken window on my car, all I had to was call. Get them set up to order the window and the other parts that go with it and within a week I was in. The replacement only took about half an hour. I'm am very happy with the work done!
01.2022Mariah
I got my windshield replaced today on my Saturn. They put the new windshield in fine, but the rest of the service is unacceptable. Theres a ton of glass fragments inside of the car, including on my childrens carseats (idek how they managed to get glass in the BACK seat). They left their garbage inside of the car, a water bottle that had a hole in the cap leaked all over the floor due to it being left underneath my seat. They also damaged the inside of the roof. Thanks for the new windshield but i definitely will not be returning. And of course they arent doing anything to fix the issue, even though i had to clean glass out of my childrens carseats. Services: Wiper blade installation, Auto windshield repair
11.2021