shoe store
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Allen Edmonds in Coral Gables (358 San Lorenzo Ave, FL 33146)
About:
This upscale retailer with handcrafted leather shoes & accessories also sells apparel.
Allen Edmonds is located in Coral Gables (Florida state) on the street of 358 San Lorenzo Ave. If you want to ask about something we recommend contacting this place by phone. The Phone number is +13054200279. You can get more information from their website: https://www.allenedmonds.com/on/demandware.store/Sites-allenedmonds-Site/default/Stores-Details?StoreID=AE104-C&utm_source=local&utm_medium=organic&utm_campaign=cg104. The coordinates that you can use in navigation applications to get to find Allen Edmonds quickly are 25.731503, -80.259805. Scroll down to find out opening hours, reviews and other important information about Allen Edmonds.
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Available amenities
Payments
- Debit cards
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- In-store pickup
- In-store shopping
Health and safety
- Staff wear masks
- Staff required to disinfect surfaces between visits
Jimmy
Thanks to the manager, Pilar, for providing me excellent customer service and helping me get fitted for my first pair of fine dress shoes. Couldn't have asked for more.
01.2022Jorge
Horrible customer service and attention. Additionally, if you ever need to call the store, good luck getting someone to answer the phone. If you do get someone on the phone, good luck getting your issue resolved in a pleasant manner. Should really hire better people.
10.2021Pavel
Dont buy from Karen, use Pilar or another sales associate. Normally i dont write reviews but Karen mislead me twice so it takes time to fix her misleading sales approach. First called for shell cordovan shoes, Karen said we have them in store and they a beautiful noting wrong. When drove to the store they had two holes in the leather. So waisted time to go to the store. She told me she can order from scratch new pair takes about 9 weeks. Ok. Few days later called Karen to order from scratch new pair shell cordovans about 9 weeks to make. So all her resopnse was yes, yes, new pair from scratch 9 weeks to make. Shoes are here in less than a week. I got sent defective pair, most likely customer return. Defective stitching and extra glue very visible on one of the shoes. Waisted time again with Karen. I love the AE shoes, have 3 pairs, they are great, this review reflects only experience with Karen the current sales associate in Coral Gables Allen Edmonds store. UPDATE: after the above feedback for misleading practices this is how Pilar the sales associate on shift resolved the situation. Few days after sharing my experience, I went to the store to return the defective shoes. A big surprise, upon entrance before I could say I want to return the defective shoes, Pilar sales associate was there and told me to leave and threatened me to call security. And this is without me saying a word. Obviously, she was aware of the negative experience I had and the feedback I shared. So her request was pre-planned. She refused the return the defective shoes. I wish William a previous store representative is back or someone like him. I hope corporate Allen Edmonds review the security cameras of this incident form 04/29/21 between 6:00pm and 6:15pm. So Karen from Coral Gables Allen Edmonds mislead me and sold me defective shoes, I shared my experience to help other customers not to be mislead, and after that Pilar refused to refund me for the defective shoes and threatened me with security. Mind you, I didnot even raised my voice. Maybe this is a technique to suppress negative feedback but no thank you I will share it. Im waiting to see if corporate Allen Edmonds accepts behavior like the above described by their sale associates. The best thing will be Pilar to call in person and apologize for her unacceptable behavior. I sill have not received my refund
08.2021Rohan
Pilar is the most helpful retail rep I’ve ever encountered! Very knowledgeable, thoughtful, and thorough. I’m looking forward to the next time I need to head there for some shoes.
08.2021Clint
William is the first person to get my shoe fit right. I’ve struggled for years finding a pair of shoes that will comfortably fit my high instep, but he listened and ordered the exact show I needed. I’d recommend traveling to this Allen Edmonds specifically to get fitted by William. Thanks!
08.2020Daryl
The sales staff was very attentive and helpful, but did not inform me of the 25% off for students/military/first responders despite knowing I am a student. Edit 10/22/19: The new(ish) parent company Celeres changed the return policy and customer service procedures. The customer service in store and online has suffered.
08.2020Patrick
Pilar at Merrick Park is amazing. She is so sweet and knowledgable that its amazing. I now have 6 pairs of Allen Edmond's shoes and she is the reason why.
08.2020Joe
BUYER BE AWARE!!! SCAM!! I ORDERED A PAIR ON LINE, BUT NEVER RECEIVE IT!!! SCAM!! SCAM!! WORST CUSTOMER SERVICE EVER!!! I CALLED AND TREAT ME SO BAD. SOME GOOD SHOES BAD, BAD SERVICE!!!!!
08.2020Alberto
Good shoes. Catch them on a sale. If you return your shoes, make sure to request and keep a receipt.
08.2019Alex
Amazing attention to detail. The salesman took the time to bring out every shoe in multiple sizes with a high instep to accommodate my needs. They had a good sale on some casual loafers and a matching belt. Other shoes were a little pricey but absolutely worth it. Their shoe repair service restores your favorite well worn shoes looking brand new.
08.2018