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Steve Madden in Hollywood (Pembroke Lakes Mall, 11401 Pines Blvd #864, FL 33026)
About:
Chain retailer featuring a variety of fashion-forward footwear & accessories for men & women.
Steve Madden is located in Hollywood (Florida state) on the street of Pembroke Lakes Mall, 11401 Pines Blvd #864. If you want to ask about something we recommend contacting this place by phone. The Phone number is +19544421227. You can get more information from their website: http://www.stevemadden.com/. The coordinates that you can use in navigation applications to get to find Steve Madden quickly are 26.010439, -80.304375. Scroll down to find out opening hours, reviews and other important information about Steve Madden.
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Available amenities
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- In-store pickup
- In-store shopping
Elizabeth
the manager Nicole terrible, terrible service, badly attends customers and with my bad character
05.2022Tikita
My favorite madden store everyone is always nice and helpful
04.2022Treasure
I called the store to see if the shoes I wanted to exchange were in my size. Nicole was very helpful she actually looked for my size while I was on the phone to avoid me driving there for no purpose. The store was 10 mins from closing and this lovely young woman waited for me to complete her final transaction. ironically we shared the same birthday no wonder she was generous enough to wait for me. Thank you so much Nicole for your excellent customer service. I will definitely be visiting this location again
02.2022Jason
I would personally like to thank Jose Rodriguez, Nicole Bejarano & Steph Coby. Resin being is that there was a pair of sneakers that I had seen a month ago and never to advantage of buying them on the spot… this was 2 months ago. I came in today and they were not on display from what I could see, Jose found the shoe on a display in front of the store but we could not find the other one in the box…. Nicole, Steph & Jose looked in the. Ack of the store like crazy for me and after a few minutes not only did they find them but they were my exact size!!! Jose even went as far as cleaning them for me as one of the shoe was on display had been handled a little bit I removed all dirt and made it look brand new for me. This is a primary example of the pinnacle of customer service a big round of applause for these three employees and believe that you should hire more employees just like these and allow these three to set a standard on what hires to bring on moving forward. These three were amazing in every way shape and form and made my experience excellent.
02.2022Valeescovar
I needed a pair of shoes for a party, the sales associate Nicole was very helpful and picked out the best pair for me! The store was also very organized and had great customer service!
02.2022donnalee
Love the customer service found some nice slippers 👌
09.2021Analia
Great service and very well stocked
09.2021FREDLENE
Hello, I was at the Steve Madden store in Pembroke Pines on Friday, I searched the variety of shoes and found a pair that I wanted, the young lady gave me the shoes I tried them on. Love the shoes was standing at the counter ready to pay and I was the only customer ready to pay. I asked the young lady behind the counter who was at the register. Can someone ring me up please? She looked up and said in a second. Not only that there were 2 orher associates behind the counter. No one assisted me so I turned and left the $79 shoes on the counter. I don’t think it’s wise for store associate to tell paying customers. “ I’ll be with you in A second especially when no one else is standing in front at the register ready to pay. Not only that I’m a person who love Steve Madden 👠. I gave quite a few pairs. Need customer service training. Don’t think I will be going back to that store.
09.2018Magda
The sales associates are awesome! Charessah M. was super helpful, smiled, and had great attitude consider it being Black Friday with shoppers being on edge.
09.2017brittany
This store deserves no stars; what a retarded concept, you pay with your debit card, which by the way IS cash and you can't get cash back or have it automatically put back on your card. What you do get, is a check to your house two weeks after the return. However, the employees are so incompetent they incorrectly write your name, even though you handed them your ID. Thus making it impossible to cash the check. Furthermore, despite the incident being the employees mistake, the customer has to send the check back to corporate via mail with a Letter explaining the issue. What day in age are we in? Step up your game Stevemadden. If you must buy a Steve Madden shoe I highly suggest you go to Nordstrom or Macy's where the people are competent and getting your money back isn't such a mission. P.s Your shoes are a copy of trendy better quality shoes anyways; done with this store FOREVER.
09.2016