outdoor furniture store
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Palm Casual Patio Furniture in Oakland (17175 W Colonial Dr, FL 34787)
About:
Palm Casual Patio Furniture is located in Oakland (Florida state) on the street of 17175 W Colonial Dr. If you want to ask about something we recommend contacting this place by phone. The Phone number is +14079050078. You can get more information from their website: http://www.palmcasual.com/. The coordinates that you can use in navigation applications to get to find Palm Casual Patio Furniture quickly are 28.548336, -81.641715. Scroll down to find out opening hours, reviews and other important information about Palm Casual Patio Furniture.
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Available amenities
Planning
- Quick visit
Offerings
- Assembly service
- Repair services
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Delivery
- In-store pickup
- In-store shopping
Unavailable amenities
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Dennis
Very good furniture. Good service from staff as well. Nice feature with the patio furniture we bought, we were able to get the seating material replaced.
04.2022DONALD
Great place to buy patio furniture. Customer service is outstanding.
03.2022Dennis
Excellent selection of colors and fabrics for outdoor furniture including tables of different heights. Price a little high and it takes months to get ordered items.
02.2022Lawrence
Great selection of patio furniture, most made here in central Florida. The staff is excellent and very customer service oriented. High quality, so this stuff isn't cheap, but in this case, you definitely get what you pay for!
12.2021Robert
Terrible they claim warehouse/manufactures pricing when they were actually more than if you purchased at Home Depot. The cushion right away started mildewing and when I took the covers off. The sewing in the cushion covers was terrible. Loose strings and fraying every where. Do not buy from them. Ripe off
09.2021Tom
Excellent store for Lanai / Patio furniture. Top Quality reasonable pricing. Replacing furniture over 25 years old that was purchased from Palm Casual.
07.2021Mary
from start to finish a fantastic experience ! friendly, helpful !! delivery went smoothly. Delivery driver didn't like the way one chair was assembled so he immediatly took it back, made sure it was assembled correctly and brought it back at the end of the day !!! Above and beyond great customer service. Definitly recommend and definitly will return when we need more furniture !!!
07.2021Natalie
I'll start with the only positive of our entire experience. The salesperson was very pleasant and helped us select a great dining set & a couple of chairs for our lanai. From there, things went downhill quickly, and no one here, including the manager, managed to stop it. Mistake after mistake was made, starting with placing the order (a week after our actual order date, which affected our expected delivery date - before Thanksgiving). We didn't find out they neglected to place our order until the day it was supposed to be delivered. They never called us prior to let us know of the mistake & that our delivery would be late. This happened twice more (and the Mgr himself was guilty of failing to notify us of delays & fix the QC issues with their products) during the five MONTHS we waited for our furniture to be delivered & without defects, which brings me to my final complaint. You don't wait and call your customer the DAY of the expected delivery to tell them it's not coming. People have jobs & responsibilities which requires planning, and you were very disrespectful of our time. Furthermore, for $3000+ you'd think when you finally get the furniture it would be the quality you expected. Nope. Either the material had defects or they ruined it when they put it together. As a Mgr myself, I can say the Mgr of this establishment failed misersbly to "stop the bleeding" and ensure there were no more mistakes with our order, after the very first one. A word of advice, take ownership of your mistakes, correct them, and ensure they don't snowball on the same order, as it did with ours. Be HONEST & communicate with your customers regarding the manufacture & delivery time of your furniture. Had you done that, the outcome & this review would be much different. You just dropped the ball and never bothered picking it up. If you're overwhelmed, then inform customers it will take more than 8 weeks to make & deliver the furniture. People make plans, and for you to disrespect them by not communicating & making excuses is absolutely unacceptable. I hope the people who choose to buy your product despite this review fare better than we did. After 5+ months of waiting, we're back to square one with an empty lanai.
07.2021Shellee
Excellent Quality, Excellent Customer Service The staff is so nice and so knowledgeable. The products are top notch quality and carry a lifetime warranty. After having a fire pit for several month, I asked if they would take it back and sell me a larger one and they did it with a smile on their face. I recommend Palm Casual whole heartedly.
07.2021Local
Stopped by, today, to pick out new pool furniture. Couldn't have been greeted by a nicer staff. Family owned business at its finest. And their youngest 'employee', kept all 4 of ours entertained ;-)
07.2018