tire shop
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Mavis Tires & Brakes in Decatur (425 Dekalb Industrial Way, GA 30030)
About:
Mavis Tires & Brakes is one of the largest independent multi-brand tire retailers in the United States and offers a menu of additional automotive services including brakes, alignments, suspension, shocks, struts, oil changes, battery replacement and exhaust work. Mavis Tires & Brakes stocks a large selection of brand name passenger, performance, light truck, SUV/CUV and winter tires all backed by a tire price match guarantee. Our tire prices won't be beat. Come visit us at Mavis Tires & Brakes in Decatur, GA today.
Mavis Tires & Brakes is located in Decatur (Georgia state) on the street of 425 Dekalb Industrial Way. If you want to ask about something we recommend contacting this place by phone. The Phone number is +14702072631. You can get more information from their website: https://www.mavis.com/locations/decatur-industrial-way-ga.asp?utm_source=yext&utm_medium=local&utm_campaign=local. The coordinates that you can use in navigation applications to get to find Mavis Tires & Brakes quickly are 33.788359, -84.275619. Scroll down to find out opening hours, reviews and other important information about Mavis Tires & Brakes.
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Available amenities
Payments
- Debit cards
- NFC mobile payments
Planning
- Appointments recommended
Amenities
- Mechanic
- Toilets
Offerings
- Oil change
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
- Wheelchair-accessible toilet
Service options
- In-store shopping
Unavailable amenities
Service options
- Delivery
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Tags
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Brandy
After my low pressure light on my tires came on, I filled them up and kept my fingers crossed. But the next day when I got in my car and found the light back on, I called the big box warehouse store where I'd purchased the tires to see when I could get them looked at because of the warranty that came with them. Not only was it difficult to get someone on the phone, when I finally did the manager told me it would be two weeks to make an appointment OR I could drive there tomorrow and they MIGHT be able to fit me in. I decided to give myself the gift of going locally to Mavis Tires across the street from my office, and Amanda was AMAZINGLY helpful. We found a screw in one of the tires and I anticipated (and approved) replacing that tire. Imagine my surprise when I learned the technician was able to plug and patch the hole for about $100 less! It was a Friday afternoon, hot as Hades out, they were short-staffed, and I didn't have an appointment--but they not only saved my ride, they saved me money. Thanks so much, y'all!!
08.2022Brandy
After my low pressure light on my tires came on, I filled them up and kept my fingers crossed. But the next day when I got in my car and found the light back on, I called the big box warehouse store where I'd purchased the tires to see when I could get them looked at because of the warranty that came with them. Not only was it difficult to get someone on the phone, when I finally did the manager told me it would be two weeks to make an appointment OR I could drive there tomorrow and they MIGHT be able to fit me in. I decided to give myself the gift of going locally to Mavis Tires across the street from my office, and Amanda was AMAZINGLY helpful. We found a screw in one of the tires and I anticipated (and approved) replacing that tire. Imagine my surprise when I learned the technician was able to plug and patch the hole for about $100 less! It was a Friday afternoon, hot as Hades out, they were short-staffed, and I didn't have an appointment--but they not only saved my ride, they saved me money. Thanks so much, y'all!!
08.2022Brandy
After my low pressure light on my tires came on, I filled them up and kept my fingers crossed. But the next day when I got in my car and found the light back on, I called the big box warehouse store where I'd purchased the tires to see when I could get them looked at because of the warranty that came with them. Not only was it difficult to get someone on the phone, when I finally did the manager told me it would be two weeks to make an appointment OR I could drive there tomorrow and they MIGHT be able to fit me in. I decided to give myself the gift of going locally to Mavis Tires across the street from my office, and Amanda was AMAZINGLY helpful. We found a screw in one of the tires and I anticipated (and approved) replacing that tire. Imagine my surprise when I learned the technician was able to plug and patch the hole for about $100 less! It was a Friday afternoon, hot as Hades out, they were short-staffed, and I didn't have an appointment--but they not only saved my ride, they saved me money. Thanks so much, y'all!!
08.2022Brandy
After my low pressure light on my tires came on, I filled them up and kept my fingers crossed. But the next day when I got in my car and found the light back on, I called the big box warehouse store where I'd purchased the tires to see when I could get them looked at because of the warranty that came with them. Not only was it difficult to get someone on the phone, when I finally did the manager told me it would be two weeks to make an appointment OR I could drive there tomorrow and they MIGHT be able to fit me in. I decided to give myself the gift of going locally to Mavis Tires across the street from my office, and Amanda was AMAZINGLY helpful. We found a screw in one of the tires and I anticipated (and approved) replacing that tire. Imagine my surprise when I learned the technician was able to plug and patch the hole for about $100 less! It was a Friday afternoon, hot as Hades out, they were short-staffed, and I didn't have an appointment--but they not only saved my ride, they saved me money. Thanks so much, y'all!!
08.2022Joshua
The store manager is an amazing guy and makes service amazing. But the bad, the mechanics stripped 3 of my Lug Nuts that I now have to get replaced. Probably was using an air torque wrench with the setting on max. Mechanic in the back left unannounced and had me waiting for new tire and balancing for almost 8 hours. I was there at 8am and didn't leave until 3:50. I was informed about my struts but wasn't informed on transmission changes, interior filter change and other things that have come with other inspections. I wish I could give zero stars honestly because I'm having to spend MORE money because their mechanics can't do their job correctly. If you're a mechanic and you got trained for this you're supposed to be trustworthy. I can't trust this shop with anything. I'd stay away.
08.2022Joshua
The store manager is an amazing guy and makes service amazing. But the bad, the mechanics stripped 3 of my Lug Nuts that I now have to get replaced. Probably was using an air torque wrench with the setting on max. Mechanic in the back left unannounced and had me waiting for new tire and balancing for almost 8 hours. I was there at 8am and didn't leave until 3:50. I was informed about my struts but wasn't informed on transmission changes, interior filter change and other things that have come with other inspections. I wish I could give zero stars honestly because I'm having to spend MORE money because their mechanics can't do their job correctly. If you're a mechanic and you got trained for this you're supposed to be trustworthy. I can't trust this shop with anything. I'd stay away.
08.2022Joshua
The store manager is an amazing guy and makes service amazing. But the bad, the mechanics stripped 3 of my Lug Nuts that I now have to get replaced. Probably was using an air torque wrench with the setting on max. Mechanic in the back left unannounced and had me waiting for new tire and balancing for almost 8 hours. I was there at 8am and didn't leave until 3:50. I was informed about my struts but wasn't informed on transmission changes, interior filter change and other things that have come with other inspections. I wish I could give zero stars honestly because I'm having to spend MORE money because their mechanics can't do their job correctly. If you're a mechanic and you got trained for this you're supposed to be trustworthy. I can't trust this shop with anything. I'd stay away.
08.2022Joshua
The store manager is an amazing guy and makes service amazing. But the bad, the mechanics stripped 3 of my Lug Nuts that I now have to get replaced. Probably was using an air torque wrench with the setting on max. Mechanic in the back left unannounced and had me waiting for new tire and balancing for almost 8 hours. I was there at 8am and didn't leave until 3:50. I was informed about my struts but wasn't informed on transmission changes, interior filter change and other things that have come with other inspections. I wish I could give zero stars honestly because I'm having to spend MORE money because their mechanics can't do their job correctly. If you're a mechanic and you got trained for this you're supposed to be trustworthy. I can't trust this shop with anything. I'd stay away.
08.2022Todd
The Good: Through all of The Bad (below), the staff was generally accommodating. The Bad: We were having them replace 4 tires. After the call that the car was ready we went to the store and paid. When we got to the car we realized the old tires were still on. It was near closing time and they offered to get the car on the rack to change the tires ASAP. I did not want a rush job on installation and alignment. I told them we'd pick it up the next morning. Next morning...new tires are on but the driver's seat, center console and door panel are smeared with grease. Really obvious on a tan interior. An employee came out with some towels and cleaned it up. We ultimately agreed on some bit of compensation for our inconvenience...for which I had to come in a third time to process with the manager. Write it up as indifference, incompetence or carelessness...I don't know. But it's a bad showing from a company that's had very public issues with customer service in the past year. I think I'm done with chain tire stores in general.
06.2022Jacob
Came in around 12:30 for a slow-leak tire repair (with an appointment) and they informed me they were short-staffed and would probably not get me out until 2:30 but it might take longer - ok, I understood and was fine with that. They finally got to my car and got me out around 4:30 - longer than I would have liked but I knew that was a possibility. When I left the tire pressure was good, but the next morning the tire had lost half its pressure. I was here for 4 hours and they did not even repair the tire! If you can't even spend the time to actually fix the issue please just direct me to another store. Stay away.
06.2022Todd
The Good: Through all of The Bad (below), the staff was generally accommodating. The Bad: We were having them replace 4 tires. After the call that the car was ready we went to the store and paid. When we got to the car we realized the old tires were still on. It was near closing time and they offered to get the car on the rack to change the tires ASAP. I did not want a rush job on installation and alignment. I told them we'd pick it up the next morning. Next morning...new tires are on but the driver's seat, center console and door panel are smeared with grease. Really obvious on a tan interior. An employee came out with some towels and cleaned it up. We ultimately agreed on some bit of compensation for our inconvenience...for which I had to come in a third time to process with the manager. Write it up as indifference, incompetence or carelessness...I don't know. But it's a bad showing from a company that's had very public issues with customer service in the past year. I think I'm done with chain tire stores in general.
06.2022Jacob
Came in around 12:30 for a slow-leak tire repair (with an appointment) and they informed me they were short-staffed and would probably not get me out until 2:30 but it might take longer - ok, I understood and was fine with that. They finally got to my car and got me out around 4:30 - longer than I would have liked but I knew that was a possibility. When I left the tire pressure was good, but the next morning the tire had lost half its pressure. I was here for 4 hours and they did not even repair the tire! If you can't even spend the time to actually fix the issue please just direct me to another store. Stay away.
06.2022Todd
The Good: Through all of The Bad (below), the staff was generally accommodating. The Bad: We were having them replace 4 tires. After the call that the car was ready we went to the store and paid. When we got to the car we realized the old tires were still on. It was near closing time and they offered to get the car on the rack to change the tires ASAP. I did not want a rush job on installation and alignment. I told them we'd pick it up the next morning. Next morning...new tires are on but the driver's seat, center console and door panel are smeared with grease. Really obvious on a tan interior. An employee came out with some towels and cleaned it up. We ultimately agreed on some bit of compensation for our inconvenience...for which I had to come in a third time to process with the manager. Write it up as indifference, incompetence or carelessness...I don't know. But it's a bad showing from a company that's had very public issues with customer service in the past year. I think I'm done with chain tire stores in general.
06.2022Jacob
Came in around 12:30 for a slow-leak tire repair (with an appointment) and they informed me they were short-staffed and would probably not get me out until 2:30 but it might take longer - ok, I understood and was fine with that. They finally got to my car and got me out around 4:30 - longer than I would have liked but I knew that was a possibility. When I left the tire pressure was good, but the next morning the tire had lost half its pressure. I was here for 4 hours and they did not even repair the tire! If you can't even spend the time to actually fix the issue please just direct me to another store. Stay away.
06.2022Todd
The Good: Through all of The Bad (below), the staff was generally accommodating. The Bad: We were having them replace 4 tires. After the call that the car was ready we went to the store and paid. When we got to the car we realized the old tires were still on. It was near closing time and they offered to get the car on the rack to change the tires ASAP. I did not want a rush job on installation and alignment. I told them we'd pick it up the next morning. Next morning...new tires are on but the driver's seat, center console and door panel are smeared with grease. Really obvious on a tan interior. An employee came out with some towels and cleaned it up. We ultimately agreed on some bit of compensation for our inconvenience...for which I had to come in a third time to process with the manager. Write it up as indifference, incompetence or carelessness...I don't know. But it's a bad showing from a company that's had very public issues with customer service in the past year. I think I'm done with chain tire stores in general.
06.2022Jacob
Came in around 12:30 for a slow-leak tire repair (with an appointment) and they informed me they were short-staffed and would probably not get me out until 2:30 but it might take longer - ok, I understood and was fine with that. They finally got to my car and got me out around 4:30 - longer than I would have liked but I knew that was a possibility. When I left the tire pressure was good, but the next morning the tire had lost half its pressure. I was here for 4 hours and they did not even repair the tire! If you can't even spend the time to actually fix the issue please just direct me to another store. Stay away.
06.2022Philip
Amazing service! I showed up at the store just after they had closed with 2 flat tires. The manager, Benjamin, offered to open the store back up to help replace my flats. Benjamin did all this with professionalism and a smile. The tires were replaced quickly and at a great price. I have been a Mavis customer for several years and based on this experience, I will happily continue to be one. I highly recommend this location and the manager, Benjamin. They value individual customers, a very rare commodity these days...
05.2022Alonso
Excellent tire quality, great prices, wonderful work, detailed warranties, and superb customer service! I went there around 1:30 PM, and the gentleman who helped me told me he would have my tires put on by 5:30, even if he had to stay late. He was also very helpful, friendly, and personable in his demeanor. Then I came back earlier around 4:30 and the car was already ready with the new tires put on. Highly recommend this tire shop!
05.2022Barbara
I was in your Dekalb Industrial store today 5/15/2022 Sunday. I received great service and there is fantastic management. Benjamin has excellent customer service. I was about to leave and he explain everything about the tires. He is very knowledgeable and I would say he went above and beyond with his excellent customer service. I will continue to come back.
05.2022Philip
Amazing service! I showed up at the store just after they had closed with 2 flat tires. The manager, Benjamin, offered to open the store back up to help replace my flats. Benjamin did all this with professionalism and a smile. The tires were replaced quickly and at a great price. I have been a Mavis customer for several years and based on this experience, I will happily continue to be one. I highly recommend this location and the manager, Benjamin. They value individual customers, a very rare commodity these days...
05.2022Alonso
Excellent tire quality, great prices, wonderful work, detailed warranties, and superb customer service! I went there around 1:30 PM, and the gentleman who helped me told me he would have my tires put on by 5:30, even if he had to stay late. He was also very helpful, friendly, and personable in his demeanor. Then I came back earlier around 4:30 and the car was already ready with the new tires put on. Highly recommend this tire shop!
05.2022Philip
Amazing service! I showed up at the store just after they had closed with 2 flat tires. The manager, Benjamin, offered to open the store back up to help replace my flats. Benjamin did all this with professionalism and a smile. The tires were replaced quickly and at a great price. I have been a Mavis customer for several years and based on this experience, I will happily continue to be one. I highly recommend this location and the manager, Benjamin. They value individual customers, a very rare commodity these days...
05.2022Barbara
I was in your Dekalb Industrial store today 5/15/2022 Sunday. I received great service and there is fantastic management. Benjamin has excellent customer service. I was about to leave and he explain everything about the tires. He is very knowledgeable and I would say he went above and beyond with his excellent customer service. I will continue to come back.
05.2022Alonso
Excellent tire quality, great prices, wonderful work, detailed warranties, and superb customer service! I went there around 1:30 PM, and the gentleman who helped me told me he would have my tires put on by 5:30, even if he had to stay late. He was also very helpful, friendly, and personable in his demeanor. Then I came back earlier around 4:30 and the car was already ready with the new tires put on. Highly recommend this tire shop!
05.2022Philip
Amazing service! I showed up at the store just after they had closed with 2 flat tires. The manager, Benjamin, offered to open the store back up to help replace my flats. Benjamin did all this with professionalism and a smile. The tires were replaced quickly and at a great price. I have been a Mavis customer for several years and based on this experience, I will happily continue to be one. I highly recommend this location and the manager, Benjamin. They value individual customers, a very rare commodity these days...
05.2022Alonso
Excellent tire quality, great prices, wonderful work, detailed warranties, and superb customer service! I went there around 1:30 PM, and the gentleman who helped me told me he would have my tires put on by 5:30, even if he had to stay late. He was also very helpful, friendly, and personable in his demeanor. Then I came back earlier around 4:30 and the car was already ready with the new tires put on. Highly recommend this tire shop!
05.2022Barbara
I was in your Dekalb Industrial store today 5/15/2022 Sunday. I received great service and there is fantastic management. Benjamin has excellent customer service. I was about to leave and he explain everything about the tires. He is very knowledgeable and I would say he went above and beyond with his excellent customer service. I will continue to come back.
05.2022Barbara
I was in your Dekalb Industrial store today 5/15/2022 Sunday. I received great service and there is fantastic management. Benjamin has excellent customer service. I was about to leave and he explain everything about the tires. He is very knowledgeable and I would say he went above and beyond with his excellent customer service. I will continue to come back.
05.2022Sharmaine
Benjamin Carter and staff was very helpful and offered great customer service! Although they were short staffed they were working hard to take care of as many customers as possible. I had to wait a little while and he explained that to me due to other customers ahead of me, however, the service was well worth the wait! Thank you guys so very much for taking care of me and my vehicle. It took me an hour in a half to get home but I felt at ease and safe getting there because you all cared. Keep up the great work and remember team work make the dream work along with patient and understanding customers. Job well done!
03.2022Robert
Horrible, manipulative experience. I strongly suggest finding elsewhere to have work done on your car. I made an appointment for 11am earlier in the week to get an oil change and have my brakes looked at, and yet they had me wait 3 hours before the oil was even changed. When I asked why it had taken so long, the store manager gave me a lecture about how impatient I was being (!?). He said they have to take care of walk ins first before they can take care of their appointments. (One wonders what exactly the point of making an appointment is, then). Then they told me I need new brake pads (which I already suspected), but I told them I'd rather take my vehicle to another shop down the road because of the bad customer service and long wait time. THE STORE MANAGER REFUSED TO GIVE ME BACK THE KEYS TO MY CAR. He said my car was "unsafe to drive" and I would have to pay him for a tow-truck if I want to leave. That's right -- he extorted me into getting my brake pads changed with them instead of another business. I buckled, and let him do the brakes. He told me it would take 90 minutes, then said that because of my trouble he'd get it done in 60 minutes. In fact, it took another 2 hours. All in all, what should have been a simple scheduled visit took over 5 hours. I will never be returning to this manipulative business, and I encourage others to avoid visiting this location as well.
03.2022Sharmaine
Benjamin Carter and staff was very helpful and offered great customer service! Although they were short staffed they were working hard to take care of as many customers as possible. I had to wait a little while and he explained that to me due to other customers ahead of me, however, the service was well worth the wait! Thank you guys so very much for taking care of me and my vehicle. It took me an hour in a half to get home but I felt at ease and safe getting there because you all cared. Keep up the great work and remember team work make the dream work along with patient and understanding customers. Job well done!
03.2022Robert
Horrible, manipulative experience. I strongly suggest finding elsewhere to have work done on your car. I made an appointment for 11am earlier in the week to get an oil change and have my brakes looked at, and yet they had me wait 3 hours before the oil was even changed. When I asked why it had taken so long, the store manager gave me a lecture about how impatient I was being (!?). He said they have to take care of walk ins first before they can take care of their appointments. (One wonders what exactly the point of making an appointment is, then). Then they told me I need new brake pads (which I already suspected), but I told them I'd rather take my vehicle to another shop down the road because of the bad customer service and long wait time. THE STORE MANAGER REFUSED TO GIVE ME BACK THE KEYS TO MY CAR. He said my car was "unsafe to drive" and I would have to pay him for a tow-truck if I want to leave. That's right -- he extorted me into getting my brake pads changed with them instead of another business. I buckled, and let him do the brakes. He told me it would take 90 minutes, then said that because of my trouble he'd get it done in 60 minutes. In fact, it took another 2 hours. All in all, what should have been a simple scheduled visit took over 5 hours. I will never be returning to this manipulative business, and I encourage others to avoid visiting this location as well.
03.2022Sharmaine
Benjamin Carter and staff was very helpful and offered great customer service! Although they were short staffed they were working hard to take care of as many customers as possible. I had to wait a little while and he explained that to me due to other customers ahead of me, however, the service was well worth the wait! Thank you guys so very much for taking care of me and my vehicle. It took me an hour in a half to get home but I felt at ease and safe getting there because you all cared. Keep up the great work and remember team work make the dream work along with patient and understanding customers. Job well done!
03.2022Sharmaine
Benjamin Carter and staff was very helpful and offered great customer service! Although they were short staffed they were working hard to take care of as many customers as possible. I had to wait a little while and he explained that to me due to other customers ahead of me, however, the service was well worth the wait! Thank you guys so very much for taking care of me and my vehicle. It took me an hour in a half to get home but I felt at ease and safe getting there because you all cared. Keep up the great work and remember team work make the dream work along with patient and understanding customers. Job well done!
03.2022Robert
Horrible, manipulative experience. I strongly suggest finding elsewhere to have work done on your car. I made an appointment for 11am earlier in the week to get an oil change and have my brakes looked at, and yet they had me wait 3 hours before the oil was even changed. When I asked why it had taken so long, the store manager gave me a lecture about how impatient I was being (!?). He said they have to take care of walk ins first before they can take care of their appointments. (One wonders what exactly the point of making an appointment is, then). Then they told me I need new brake pads (which I already suspected), but I told them I'd rather take my vehicle to another shop down the road because of the bad customer service and long wait time. THE STORE MANAGER REFUSED TO GIVE ME BACK THE KEYS TO MY CAR. He said my car was "unsafe to drive" and I would have to pay him for a tow-truck if I want to leave. That's right -- he extorted me into getting my brake pads changed with them instead of another business. I buckled, and let him do the brakes. He told me it would take 90 minutes, then said that because of my trouble he'd get it done in 60 minutes. In fact, it took another 2 hours. All in all, what should have been a simple scheduled visit took over 5 hours. I will never be returning to this manipulative business, and I encourage others to avoid visiting this location as well.
03.2022Robert
Horrible, manipulative experience. I strongly suggest finding elsewhere to have work done on your car. I made an appointment for 11am earlier in the week to get an oil change and have my brakes looked at, and yet they had me wait 3 hours before the oil was even changed. When I asked why it had taken so long, the store manager gave me a lecture about how impatient I was being (!?). He said they have to take care of walk ins first before they can take care of their appointments. (One wonders what exactly the point of making an appointment is, then). Then they told me I need new brake pads (which I already suspected), but I told them I'd rather take my vehicle to another shop down the road because of the bad customer service and long wait time. THE STORE MANAGER REFUSED TO GIVE ME BACK THE KEYS TO MY CAR. He said my car was "unsafe to drive" and I would have to pay him for a tow-truck if I want to leave. That's right -- he extorted me into getting my brake pads changed with them instead of another business. I buckled, and let him do the brakes. He told me it would take 90 minutes, then said that because of my trouble he'd get it done in 60 minutes. In fact, it took another 2 hours. All in all, what should have been a simple scheduled visit took over 5 hours. I will never be returning to this manipulative business, and I encourage others to avoid visiting this location as well.
03.2022Andy
Go see Nate and Lynne. Great customer service, helped me out with an oddball set of tires for my equipment trailer. I called 6 other shops - this location had them available next day and for the best price. Everyone else was a week or more of lead time and much higher price.
02.2022Andy
Go see Nate and Lynne. Great customer service, helped me out with an oddball set of tires for my equipment trailer. I called 6 other shops - this location had them available next day and for the best price. Everyone else was a week or more of lead time and much higher price.
02.2022Andy
Go see Nate and Lynne. Great customer service, helped me out with an oddball set of tires for my equipment trailer. I called 6 other shops - this location had them available next day and for the best price. Everyone else was a week or more of lead time and much higher price.
02.2022Andy
Go see Nate and Lynne. Great customer service, helped me out with an oddball set of tires for my equipment trailer. I called 6 other shops - this location had them available next day and for the best price. Everyone else was a week or more of lead time and much higher price.
02.2022