self storage facility
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Public Storage in Decatur (3375 N Druid Hills Rd, GA 30033)
About:
Find storage near you at this Decatur Public Storage. Reserving the perfect space to fit your needs is free, with no commitment required. Choose our online eRental option, to skip the counter and go straight to your storage unit when you move in. We also offer the same personal attention from on-site managers that we've been giving for nearly 50 years. Come visit us in your neighborhood!
Public Storage is located in Decatur (Georgia state) on the street of 3375 N Druid Hills Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1678-942-6460. You can get more information from their website: https://www.publicstorage.com/self-storage-ga-decatur/793?pid=pslocalsearch. The coordinates that you can use in navigation applications to get to find Public Storage quickly are 33.812008, -84.294317. Scroll down to find out opening hours, reviews and other important information about Public Storage.
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Available amenities
Accessibility
- Wheelchair-accessible entrance
Jeffrey
Summary: do not use this storage unit service if you value your time. Though I have only just opened up a space at this location, the service has already exceeded my expectations. Christine is informative, kind, and thorough with the unit-rental process and payments. The unit itself looked adequately cleaned and maintained. There were some signs of damage (door opening mechanism is slightly rusted and bent), but it is expected in such humid environment. So far, I am pleased. Update 1: I’ve had recent issues with never having my call returned, and today (a Thursday, not a holiday) I am disappointed to find that no one is even in the office. It is now an hour past opening, and I’ve been sitting outside waiting for any type of assistance. I rented a hand truck for the day and don’t want to waste my money due to Public Storage’s negligence. It’s almost night and day from the type of quality service I received when I first started renting. I will update later if this type of thing persists, but consistency is key. Update 2: After lunch, I managed to speak with a representative who handled what I needed quickly. One thing to note: I paid for an entire months rent of a 10X10 unit, and midway through the month moved to a smaller 5x10 unit (this is why I wanted to speak with an advisor). Interestingly, despite the smaller unit being cheaper per month and despite me already having paid the for the more expensive unit that month, I was still charged. Granted it only cost 77 cents, but I was still confused as to why. When I asked the advisor, he said he wasn’t sure why either but it wouldn’t allow him to continue with the transfer until I paid - so I paid. The new smaller unit has a functioning light and clean interior, which is about all one can ask for in a storage unit. Update 3: The following day I was contacted by the district manager, Sean, who was very apologetic and understanding of the situation. He explained that they had a mandatory meeting that day and someone must have forgotten to put up a sign explaining that at the front (mistakes happen). I appreciate him reaching out, and I foresee no more problems like this reoccurring. Though I’m not completely over the situation that occurred (hence 4 out of 5), I don’t think this situation is common enough to warrant too harsh a review. I will continue to update this review as only time will tell. Last Edit: This is the fourth time I’ve come in to pay for my unit, and the third time that no one has been in the office AT THEIR POSTED AVAILABILITY. I recommend not using this facility if you need to come in person to their office.
10.2022Tayania
Out of all the Public Storage this is by far the best one. Any question or situation I have Christine always answer. If she doesn’t know she always go above and beyond to get the answers. I love the customer service. I love how direct and caring the staff is. It’s always positive energy when I have any concerns. Thank you Christine for all your hard word and dedication. Thank you for going the extra mile make sure everything is good and questions are answered.
07.2022Nene
I love coming to this Public Storage. The best of many. The associate Christine she is so amazing and so friendly. She makes me feel at home. Every question I have she always there to assist. I’ve been to two other storage and Customer care has never been this genuine and consistent. Thank you for all you do. Thank you Public Storage for being convenient when needed.
07.2022Rachel
Christine is awesome! She was very personable and helpful showing me unit options and working to make sure I got a unit that best fit my needs. Unfortunately, one we looked at hadn't been cleaned, but Christine made sure to find one that was move-in ready for me.
06.2022Ashley
Thank you so much Christine! Coming to see you yesterday was like a breathe of fresh air! With everything going the way it is in the world today, thank you for being a shining light to so many! Thank you for being who you are!!
06.2022Katia
People here are so nice! Paris helped me get everything done. The place is clean and parking is very convenient. Highly recommend it.
05.2022Hakeem
Paris Walker provided phenomenal customer service. She was able to find me the perfect unit for my motorcycle and walked me through the process step by step. Was very personable and didn’t feel like I was dealing with someone who hated their job. I appreciate her service and would absolutely recommend this place for anyone seeking a storage unit.
05.2022victoria
This is my second time meeting Christine and as always she was a pleasure. I had a situation where I couldnt get my app to work and she help me redownload the app and she took her time to answer all the questions I have. I know myself I can be very difficult at times but she kept a smile on her face and reassured me she was here to help me. It’s nice to see you :-) in the front of the desk I really hope to see her here more. It is hard to find good customer service and you can tell she has it keep her around definitely will be recommending my aunt to rent
04.2022Jawanda
Lori is amazing plus she has great customer service skills. She helped me tremendously with getting the app set up on my phone and with getting me a great storage. Having her on-site just makes me feel better about leaving my belongings there, I have no first time jitters. She also explains the entire process very well.Thank you Lori, keep up the great work☺️
11.2021Lance
Lori was very nice and most helpful to me in navigating all of the particulars of this business. There are a lot of corporate “rules” to keep up with, but Lori was a big help in cutting through the red tape and keeping it real. Her approach to true customer service was much appreciated!
11.2021