truck rental agency
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U-Haul of Albany in Albany (820 W Oglethorpe Blvd, GA 31701)
About:
U-Haul has everything for your local or long-distance move, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. Other available moving solutions include portable U-Box containers, Moving Help® providers, hitch installations, moving and shipping boxes, propane and online reservations.
U-Haul of Albany is located in Albany (Georgia state) on the street of 820 W Oglethorpe Blvd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1229-883-1854. You can get more information from their website: https://www.uhaul.com/Locations/Truck-Rentals-near-Albany-GA-31701/779055/?utm_source=gmb&utm_medium=primary&utm_campaign=listingmanagement&utm_content=779055. The coordinates that you can use in navigation applications to get to find U-Haul of Albany quickly are 31.574917, -84.168823. Scroll down to find out opening hours, reviews and other important information about U-Haul of Albany.
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Steve
I had a very bad experience here. Terribly run location. My help was named Kaveyon. More training is required to increase the customer experience to a satisfactory level. They reserved equipment that was not available and attempted to charge my card in a fraudulent manner. Do yourself a favor and avoid this place, they are ruining the U-Haul name one customer at a time!
10.2022Sir
Needed a trailer in a short amount of time, the employee was very helpful and understanding of our situation. Come to find our wiring harness was non-existent (it hadn't been installed beforehand on the truck like we had thought it was) in this plight the employees assisted us in selecting the correct one and giving us advice on installation. I have to commend the 2 employees that worked with us, Mrs.Rachel and the gentleman who was with her (I unfortunately didn't get his name) were very helpful and overall awesome!
07.2022Landon
Had a 9am appointment for a trailer hitch install. The installer/GM didn't even show up until 1030 and did not even apologize for being late. Then she tells me the install is an all day thing where the website says 1 hour. It even asked me if I wanted to stay with vehicle while I waited. I drive all the way from Tifton for this appointment. I couldn't wait ALL day and left wasting hours and tons of money in gas and no hitch. GM was extremely rude and offered no solutions. Zero stars and highly recommend avoiding this place. Run by people who just don't care
06.2022Nikki
If i could give them NO stars i would. Terrible customer service and they over charge you for rentals and then dont want to assist you with correcting their mistakes. All the staff are new and know absolutely NOTHING. I will only go to budget rentals from here on out.
11.2021Kynndal
PLEASE DO NOT do business with this location. I am a college student and I rented a storage unit to store my things. I live 3 hours away from Albany and was only granted 1 hour and 30 minutes to move out of my dorm due to the pandemic. I planned to rent the storage unit for $75 a month. I confirmed with them that I would have this unit before I arrived. They assigned me to a unit for $119 a month after the free month and I discussed with them on the topic that I did not ask for or reserve this unit. They proceeded to tell me that it was all they had left. Okay, so what happened to my reservation? I later found out through customer service that they had given my reservation away right before I arrived !! I did not ask for the unit for $119 a month and was forced to accept it because I had no where else to go with the little time I had. As I stated before, I am a college student and I cannot afford this! I have been having a very hard time with reaching out to them for A MONTH AND SOME WEEKS NOW to find a way for me to pay my initial price of $75 a month due to the failed communication on their behalf. My issue is still currently not resolved!! I have spoken to so many people in customer service and have completed TWO action files where they are supposed to respond within 72 hours. Every time I have had to call them! No one has reached out to me as they were supposed to ! I will never do business with this location EVER AGAIN and I recommend that no one does!
11.2020Nicole
I have never been treated so poorly by management in any establishment in my life! I understand that mistakes happen and I take full credit when i make a mistake. I accidentally changed the pick up date online and called to have it adjusted back to the original pick up date. While speaking with a very nice employee, he confirmed the day I needed to pick it up and told me any time after 12pm. Well he never made the changes in the computer according to the manager. When I showed up at 1pm to get it and they didn't have it ready....they had it THERE but not ready. The manager could care less that I drove all the way there and he wouldn't allow me to wait for it. He told me to come back. When I was able to come back a few days later he said he gave away my reservation and changed my pick up date. He called me earlier that day and left a voice mail but he never stated that he changed my pick up date or that it would not be available. I called back as soon as I could and the call went to the call center. The call center sent a message to the store that I was coming for it that day. The manager told me he received the message but he still failed to call me and let me know what he did! I showed up to get it for the second time and again none of the employees would talk to me once they heard my name. I have no idea what the manager does to his staff, but they were terrified to talk to me or look me in the eye. The manager never once apologized for the inconvenience, and pretty much treated me as if I was the inconvenience. If you decide to spend your money at this location, I strongly recommend you call the morning of pick up to make sure you reservation is ready. Read the other reviews about the way the manager has treated other customers and the issues they have had with mileage, gas, and availability!!!!!! Thank God hotels don't handle reservations the same way this U-haul facility does!
11.2019Diann
I made a reservation for this location and called before coming (thank GOD) They failed to call and tell me that they didnt have my reserved truck. I was on hold for 20 minutes before I got told that they're looking for another location, and that my time was pushed back an hour. Unprofessional. wont be using this company again.
11.2019Steven
Great professional service. Budget used to be my go-to truck provider, but this location had won me over.
11.2017Maggie
They yanked us around...u can never talk to anyone that us actually in the store unless u physically go there. They are bad about making appts and when the customer goes there the person is not there. They also need people who actually KNOW what they are doing when installing equipment...
11.2017Jacob
The staff helped me find the right trailer for my move. Great service from the employees!
11.2017