pet store
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PetSmart in Schaumburg (1440 E Golf Rd, IL 60173)
About:
Chain featuring a range of pets, supplies & food (most offer grooming, boarding & other services).
PetSmart is located in Schaumburg (Illinois state) on the street of 1440 E Golf Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18474130982. You can get more information from their website: https://www.petsmart.com/stores/us/il/schaumburg-store1181.html?utm_source=google&utm_medium=organic&utm_campaign=google-my-business. The coordinates that you can use in navigation applications to get to find PetSmart quickly are 42.052674, -88.043568. Scroll down to find out opening hours, reviews and other important information about PetSmart.
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Available amenities
Payments
- Debit cards
- NFC mobile payments
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- Delivery
- In-store pickup
- In-store shopping
Kimberly
they said grooming nail cut is no apptm I call and told my dog is difficult they said bring it anyways l did...after waiting they said the can't do it totally waist of time never coming back awful! is the 2nd time that happen
08.2022Kimberly
they said grooming nail cut is no apptm I call and told my dog is difficult they said bring it anyways l did...after waiting they said the can't do it totally waist of time never coming back awful! is the 2nd time that happen
08.2022Kimberly
they said grooming nail cut is no apptm I call and told my dog is difficult they said bring it anyways l did...after waiting they said the can't do it totally waist of time never coming back awful! is the 2nd time that happen
08.2022Kimberly
they said grooming nail cut is no apptm I call and told my dog is difficult they said bring it anyways l did...after waiting they said the can't do it totally waist of time never coming back awful! is the 2nd time that happen
08.2022Kimberly
they said grooming nail cut is no apptm I call and told my dog is difficult they said bring it anyways l did...after waiting they said the can't do it totally waist of time never coming back awful! is the 2nd time that happen
08.2022Christina
I can’t say enough good things about the groomer and manager Sharon. She is absolutely amazing! my pup is extremely anxiety ridden. I cannot thank her enough for the kind, calm and patient treatment she gives my dog. She is extremely talented and thorough. She not only does a beautiful job grooming him, she cares about his well being. It has eased not only my pups anxiety when getting his monthly grooming but mine too, knowing he’s in the best hands. Thank you Sharon for your talent and for your caring. We all appreciate you very much! :)
08.2022Christina
I can’t say enough good things about the groomer and manager Sharon. She is absolutely amazing! my pup is extremely anxiety ridden. I cannot thank her enough for the kind, calm and patient treatment she gives my dog. She is extremely talented and thorough. She not only does a beautiful job grooming him, she cares about his well being. It has eased not only my pups anxiety when getting his monthly grooming but mine too, knowing he’s in the best hands. Thank you Sharon for your talent and for your caring. We all appreciate you very much! :)
08.2022Christina
I can’t say enough good things about the groomer and manager Sharon. She is absolutely amazing! my pup is extremely anxiety ridden. I cannot thank her enough for the kind, calm and patient treatment she gives my dog. She is extremely talented and thorough. She not only does a beautiful job grooming him, she cares about his well being. It has eased not only my pups anxiety when getting his monthly grooming but mine too, knowing he’s in the best hands. Thank you Sharon for your talent and for your caring. We all appreciate you very much! :)
08.2022Christina
I can’t say enough good things about the groomer and manager Sharon. She is absolutely amazing! my pup is extremely anxiety ridden. I cannot thank her enough for the kind, calm and patient treatment she gives my dog. She is extremely talented and thorough. She not only does a beautiful job grooming him, she cares about his well being. It has eased not only my pups anxiety when getting his monthly grooming but mine too, knowing he’s in the best hands. Thank you Sharon for your talent and for your caring. We all appreciate you very much! :)
08.2022Christina
I can’t say enough good things about the groomer and manager Sharon. She is absolutely amazing! my pup is extremely anxiety ridden. I cannot thank her enough for the kind, calm and patient treatment she gives my dog. She is extremely talented and thorough. She not only does a beautiful job grooming him, she cares about his well being. It has eased not only my pups anxiety when getting his monthly grooming but mine too, knowing he’s in the best hands. Thank you Sharon for your talent and for your caring. We all appreciate you very much! :)
08.2022DK
Been bringing our reactive pitty mix here for bath and nail trimming fur 2 years now. He loves the girls in the grooming salon. Loves his special girl, Sharon. She does a great job!🤗
08.2022DK
Been bringing our reactive pitty mix here for bath and nail trimming fur 2 years now. He loves the girls in the grooming salon. Loves his special girl, Sharon. She does a great job!🤗
08.2022DK
Been bringing our reactive pitty mix here for bath and nail trimming fur 2 years now. He loves the girls in the grooming salon. Loves his special girl, Sharon. She does a great job!🤗
08.2022DK
Been bringing our reactive pitty mix here for bath and nail trimming fur 2 years now. He loves the girls in the grooming salon. Loves his special girl, Sharon. She does a great job!🤗
08.2022DK
Been bringing our reactive pitty mix here for bath and nail trimming fur 2 years now. He loves the girls in the grooming salon. Loves his special girl, Sharon. She does a great job!🤗
08.2022Charles
He's been going there several years, and now, even though groomer said he was very good, wrote we might have to be charged more next time, because of his behavior. She said it will depend on the groomer, even though he was good for her. This makes no sense. Maybe the groomers need a raise.
08.2022Charles
He's been going there several years, and now, even though groomer said he was very good, wrote we might have to be charged more next time, because of his behavior. She said it will depend on the groomer, even though he was good for her. This makes no sense. Maybe the groomers need a raise.
08.2022Charles
He's been going there several years, and now, even though groomer said he was very good, wrote we might have to be charged more next time, because of his behavior. She said it will depend on the groomer, even though he was good for her. This makes no sense. Maybe the groomers need a raise.
08.2022Moira
Been coming here for years. Sharon grooms my dogs and we've never had an issue. Have recommended her to friends. She does a great job. My dogs love her.
08.2022Charles
He's been going there several years, and now, even though groomer said he was very good, wrote we might have to be charged more next time, because of his behavior. She said it will depend on the groomer, even though he was good for her. This makes no sense. Maybe the groomers need a raise.
08.2022Charles
He's been going there several years, and now, even though groomer said he was very good, wrote we might have to be charged more next time, because of his behavior. She said it will depend on the groomer, even though he was good for her. This makes no sense. Maybe the groomers need a raise.
08.2022Moira
Been coming here for years. Sharon grooms my dogs and we've never had an issue. Have recommended her to friends. She does a great job. My dogs love her.
08.2022Dianna
Would give the grooming department here 0 stars if possible. Everyone including the manager lacks communication skills & professionalism. Took my new puppy (5 months old) to get groomed for her first time ever & paid for the FULL package which includes a hair cut, got her back and she received NO haircut at all , not even a trim! Looked like all they did was shower & dry her. Wasn’t highly dissatisfied, also asked for her hair on her face to be cut down super short which did not happen. After we picked her up the groomer said she was a bit nervous & was pulling away but that it was normal bc again she was still a puppy and it was indeed her first time.. groomer recommended to bring her in more regularly so she can get used to the feeling but that overall she was a really sweet & good girl . After learning all that information I understood why she didn’t look “perfect” after her grooming appointment. We let a month go by to schedule her next grooming session , I called on the phone to make the appointment and I told whoever I spoke with what the last groomer said ; she was a little nervous and was pulling , I also expressed i was not happy with the last grooming session and wanted her to get an actual cut this time. The person on the phone proceeded to make her appointment. Finally the day of her appointment comes and I get a call from the groomers a couple of hours before her appointment; person on the phone basically is telling me that they had to cancel my appointment because she was “trying to jump off the table” while getting her haircut (this was never told to me by her original groomer when she returned her to me the day of) I told the person who called me that this was NEVER expressed to me and when I made the original appt all that was said was she was pulling but that it was normal for her first time… also I expressed concern for them canceling LITERALLY at the time of my appointment! Of course I asked to speak to a manager who was extremely unprofessional and kept saying she didn’t know why the girls never told me or why they made the original appointment… The manager said they were canceling my appointment because the groomer with the “most experience” wasn’t available during my appt time/day and the other girls weren’t “as experienced” as if that’s MY problem… don’t hire people who aren’t capable of grooming ANY type of dog. Point blank! Also to add , the manager said she would speak to the original groomer and have her call me back personally to reschedule me (manager was offering me an appt a week later and during normal work hours like 9-5 as if people don’t work) with her only and offer me a discount. TWO WEEKS LATER AND I HAVE NOT RECEIVED ANY CALLS FROM EITHER OF THEM. Worst grooming service ever. Save your money and go to a small private company instead. Don’t waste your time here. 😊
08.2022Dianna
Would give the grooming department here 0 stars if possible. Everyone including the manager lacks communication skills & professionalism. Took my new puppy (5 months old) to get groomed for her first time ever & paid for the FULL package which includes a hair cut, got her back and she received NO haircut at all , not even a trim! Looked like all they did was shower & dry her. Wasn’t highly dissatisfied, also asked for her hair on her face to be cut down super short which did not happen. After we picked her up the groomer said she was a bit nervous & was pulling away but that it was normal bc again she was still a puppy and it was indeed her first time.. groomer recommended to bring her in more regularly so she can get used to the feeling but that overall she was a really sweet & good girl . After learning all that information I understood why she didn’t look “perfect” after her grooming appointment. We let a month go by to schedule her next grooming session , I called on the phone to make the appointment and I told whoever I spoke with what the last groomer said ; she was a little nervous and was pulling , I also expressed i was not happy with the last grooming session and wanted her to get an actual cut this time. The person on the phone proceeded to make her appointment. Finally the day of her appointment comes and I get a call from the groomers a couple of hours before her appointment; person on the phone basically is telling me that they had to cancel my appointment because she was “trying to jump off the table” while getting her haircut (this was never told to me by her original groomer when she returned her to me the day of) I told the person who called me that this was NEVER expressed to me and when I made the original appt all that was said was she was pulling but that it was normal for her first time… also I expressed concern for them canceling LITERALLY at the time of my appointment! Of course I asked to speak to a manager who was extremely unprofessional and kept saying she didn’t know why the girls never told me or why they made the original appointment… The manager said they were canceling my appointment because the groomer with the “most experience” wasn’t available during my appt time/day and the other girls weren’t “as experienced” as if that’s MY problem… don’t hire people who aren’t capable of grooming ANY type of dog. Point blank! Also to add , the manager said she would speak to the original groomer and have her call me back personally to reschedule me (manager was offering me an appt a week later and during normal work hours like 9-5 as if people don’t work) with her only and offer me a discount. TWO WEEKS LATER AND I HAVE NOT RECEIVED ANY CALLS FROM EITHER OF THEM. Worst grooming service ever. Save your money and go to a small private company instead. Don’t waste your time here. 😊
08.2022Moira
Been coming here for years. Sharon grooms my dogs and we've never had an issue. Have recommended her to friends. She does a great job. My dogs love her.
08.2022Moira
Been coming here for years. Sharon grooms my dogs and we've never had an issue. Have recommended her to friends. She does a great job. My dogs love her.
08.2022Moira
Been coming here for years. Sharon grooms my dogs and we've never had an issue. Have recommended her to friends. She does a great job. My dogs love her.
08.2022Dianna
Would give the grooming department here 0 stars if possible. Everyone including the manager lacks communication skills & professionalism. Took my new puppy (5 months old) to get groomed for her first time ever & paid for the FULL package which includes a hair cut, got her back and she received NO haircut at all , not even a trim! Looked like all they did was shower & dry her. Wasn’t highly dissatisfied, also asked for her hair on her face to be cut down super short which did not happen. After we picked her up the groomer said she was a bit nervous & was pulling away but that it was normal bc again she was still a puppy and it was indeed her first time.. groomer recommended to bring her in more regularly so she can get used to the feeling but that overall she was a really sweet & good girl . After learning all that information I understood why she didn’t look “perfect” after her grooming appointment. We let a month go by to schedule her next grooming session , I called on the phone to make the appointment and I told whoever I spoke with what the last groomer said ; she was a little nervous and was pulling , I also expressed i was not happy with the last grooming session and wanted her to get an actual cut this time. The person on the phone proceeded to make her appointment. Finally the day of her appointment comes and I get a call from the groomers a couple of hours before her appointment; person on the phone basically is telling me that they had to cancel my appointment because she was “trying to jump off the table” while getting her haircut (this was never told to me by her original groomer when she returned her to me the day of) I told the person who called me that this was NEVER expressed to me and when I made the original appt all that was said was she was pulling but that it was normal for her first time… also I expressed concern for them canceling LITERALLY at the time of my appointment! Of course I asked to speak to a manager who was extremely unprofessional and kept saying she didn’t know why the girls never told me or why they made the original appointment… The manager said they were canceling my appointment because the groomer with the “most experience” wasn’t available during my appt time/day and the other girls weren’t “as experienced” as if that’s MY problem… don’t hire people who aren’t capable of grooming ANY type of dog. Point blank! Also to add , the manager said she would speak to the original groomer and have her call me back personally to reschedule me (manager was offering me an appt a week later and during normal work hours like 9-5 as if people don’t work) with her only and offer me a discount. TWO WEEKS LATER AND I HAVE NOT RECEIVED ANY CALLS FROM EITHER OF THEM. Worst grooming service ever. Save your money and go to a small private company instead. Don’t waste your time here. 😊
08.2022Dianna
Would give the grooming department here 0 stars if possible. Everyone including the manager lacks communication skills & professionalism. Took my new puppy (5 months old) to get groomed for her first time ever & paid for the FULL package which includes a hair cut, got her back and she received NO haircut at all , not even a trim! Looked like all they did was shower & dry her. Wasn’t highly dissatisfied, also asked for her hair on her face to be cut down super short which did not happen. After we picked her up the groomer said she was a bit nervous & was pulling away but that it was normal bc again she was still a puppy and it was indeed her first time.. groomer recommended to bring her in more regularly so she can get used to the feeling but that overall she was a really sweet & good girl . After learning all that information I understood why she didn’t look “perfect” after her grooming appointment. We let a month go by to schedule her next grooming session , I called on the phone to make the appointment and I told whoever I spoke with what the last groomer said ; she was a little nervous and was pulling , I also expressed i was not happy with the last grooming session and wanted her to get an actual cut this time. The person on the phone proceeded to make her appointment. Finally the day of her appointment comes and I get a call from the groomers a couple of hours before her appointment; person on the phone basically is telling me that they had to cancel my appointment because she was “trying to jump off the table” while getting her haircut (this was never told to me by her original groomer when she returned her to me the day of) I told the person who called me that this was NEVER expressed to me and when I made the original appt all that was said was she was pulling but that it was normal for her first time… also I expressed concern for them canceling LITERALLY at the time of my appointment! Of course I asked to speak to a manager who was extremely unprofessional and kept saying she didn’t know why the girls never told me or why they made the original appointment… The manager said they were canceling my appointment because the groomer with the “most experience” wasn’t available during my appt time/day and the other girls weren’t “as experienced” as if that’s MY problem… don’t hire people who aren’t capable of grooming ANY type of dog. Point blank! Also to add , the manager said she would speak to the original groomer and have her call me back personally to reschedule me (manager was offering me an appt a week later and during normal work hours like 9-5 as if people don’t work) with her only and offer me a discount. TWO WEEKS LATER AND I HAVE NOT RECEIVED ANY CALLS FROM EITHER OF THEM. Worst grooming service ever. Save your money and go to a small private company instead. Don’t waste your time here. 😊
08.2022Dianna
Would give the grooming department here 0 stars if possible. Everyone including the manager lacks communication skills & professionalism. Took my new puppy (5 months old) to get groomed for her first time ever & paid for the FULL package which includes a hair cut, got her back and she received NO haircut at all , not even a trim! Looked like all they did was shower & dry her. Wasn’t highly dissatisfied, also asked for her hair on her face to be cut down super short which did not happen. After we picked her up the groomer said she was a bit nervous & was pulling away but that it was normal bc again she was still a puppy and it was indeed her first time.. groomer recommended to bring her in more regularly so she can get used to the feeling but that overall she was a really sweet & good girl . After learning all that information I understood why she didn’t look “perfect” after her grooming appointment. We let a month go by to schedule her next grooming session , I called on the phone to make the appointment and I told whoever I spoke with what the last groomer said ; she was a little nervous and was pulling , I also expressed i was not happy with the last grooming session and wanted her to get an actual cut this time. The person on the phone proceeded to make her appointment. Finally the day of her appointment comes and I get a call from the groomers a couple of hours before her appointment; person on the phone basically is telling me that they had to cancel my appointment because she was “trying to jump off the table” while getting her haircut (this was never told to me by her original groomer when she returned her to me the day of) I told the person who called me that this was NEVER expressed to me and when I made the original appt all that was said was she was pulling but that it was normal for her first time… also I expressed concern for them canceling LITERALLY at the time of my appointment! Of course I asked to speak to a manager who was extremely unprofessional and kept saying she didn’t know why the girls never told me or why they made the original appointment… The manager said they were canceling my appointment because the groomer with the “most experience” wasn’t available during my appt time/day and the other girls weren’t “as experienced” as if that’s MY problem… don’t hire people who aren’t capable of grooming ANY type of dog. Point blank! Also to add , the manager said she would speak to the original groomer and have her call me back personally to reschedule me (manager was offering me an appt a week later and during normal work hours like 9-5 as if people don’t work) with her only and offer me a discount. TWO WEEKS LATER AND I HAVE NOT RECEIVED ANY CALLS FROM EITHER OF THEM. Worst grooming service ever. Save your money and go to a small private company instead. Don’t waste your time here. 😊
08.2022Sabrina
Staff is nice, place is pretty clean but , if your dog pees inside the store, please clean it up. I cannot tell you how many times me or my dog have stepped in pee puddles. Be a responsible dog owner
07.2022Sabrina
Staff is nice, place is pretty clean but , if your dog pees inside the store, please clean it up. I cannot tell you how many times me or my dog have stepped in pee puddles. Be a responsible dog owner
07.2022Dan
I dropped my dog off for Grooming. I’ve been going there for over 5 years with my dog and never had an issue. I’m on my way home and get a call saying that I need to come pick up my dog because she did not want to walk for them right away. My regular groomers schedule was fool. I’d give them 0 stars on this visit if I could.
07.2022Sabrina
Staff is nice, place is pretty clean but , if your dog pees inside the store, please clean it up. I cannot tell you how many times me or my dog have stepped in pee puddles. Be a responsible dog owner
07.2022Dan
I dropped my dog off for Grooming. I’ve been going there for over 5 years with my dog and never had an issue. I’m on my way home and get a call saying that I need to come pick up my dog because she did not want to walk for them right away. My regular groomers schedule was fool. I’d give them 0 stars on this visit if I could.
07.2022Sabrina
Staff is nice, place is pretty clean but , if your dog pees inside the store, please clean it up. I cannot tell you how many times me or my dog have stepped in pee puddles. Be a responsible dog owner
07.2022Sabrina
Staff is nice, place is pretty clean but , if your dog pees inside the store, please clean it up. I cannot tell you how many times me or my dog have stepped in pee puddles. Be a responsible dog owner
07.2022Dan
I dropped my dog off for Grooming. I’ve been going there for over 5 years with my dog and never had an issue. I’m on my way home and get a call saying that I need to come pick up my dog because she did not want to walk for them right away. My regular groomers schedule was fool. I’d give them 0 stars on this visit if I could.
07.2022Dan
I dropped my dog off for Grooming. I’ve been going there for over 5 years with my dog and never had an issue. I’m on my way home and get a call saying that I need to come pick up my dog because she did not want to walk for them right away. My regular groomers schedule was fool. I’d give them 0 stars on this visit if I could.
07.2022Dan
I dropped my dog off for Grooming. I’ve been going there for over 5 years with my dog and never had an issue. I’m on my way home and get a call saying that I need to come pick up my dog because she did not want to walk for them right away. My regular groomers schedule was fool. I’d give them 0 stars on this visit if I could.
07.2022nati
If I could leave 0 stars I would. My dog has been coming to this PetSmart for 4 years for the grooming services. As of last year, we noticed a change in the staffing and professionalism of the grooming staff. We thought this was due to the pandemic so we stayed around. We continued to be a valued customer due to location and for the fact that my dog was familiar with their grooming department. My dog was labeled as an anxious dog by a new groomer after a visit and from there on out we had to cough up a $15 charge for express service each time. We also can only be seen at certain days/times that were convenient for them (not convenient for those who work). Today, we had an express appointment and we were told to come in an hour earlier due to cancellations. As part of the express service fee, the owners have to stay in the store to be present when the dog is finished. After 25 mins, the groomer called me saying that my dog was ready and to pick him up. This was surprising as it normally takes 1hr to finish his grooming. When I picked him up, the groomer falsely stated that my dog was “aggressive” and tried to jump off the table to bite a dog which was far from the truth, as I was there the whole time to witness his service. My dog has never been noted to be aggressive at all. He has never bit anything or every lounged at anyone his entire life. This location only hires unprofessional, rude, and inconsiderate staff members who don’t have a passion or patience for dealing with dogs or their owners. Shame on the grooming staff for their mistreatment of dogs. We will definitely be going somewhere else. If you love your dog take them somewhere reliable with people who actually care.
06.2022nati
If I could leave 0 stars I would. My dog has been coming to this PetSmart for 4 years for the grooming services. As of last year, we noticed a change in the staffing and professionalism of the grooming staff. We thought this was due to the pandemic so we stayed around. We continued to be a valued customer due to location and for the fact that my dog was familiar with their grooming department. My dog was labeled as an anxious dog by a new groomer after a visit and from there on out we had to cough up a $15 charge for express service each time. We also can only be seen at certain days/times that were convenient for them (not convenient for those who work). Today, we had an express appointment and we were told to come in an hour earlier due to cancellations. As part of the express service fee, the owners have to stay in the store to be present when the dog is finished. After 25 mins, the groomer called me saying that my dog was ready and to pick him up. This was surprising as it normally takes 1hr to finish his grooming. When I picked him up, the groomer falsely stated that my dog was “aggressive” and tried to jump off the table to bite a dog which was far from the truth, as I was there the whole time to witness his service. My dog has never been noted to be aggressive at all. He has never bit anything or every lounged at anyone his entire life. This location only hires unprofessional, rude, and inconsiderate staff members who don’t have a passion or patience for dealing with dogs or their owners. Shame on the grooming staff for their mistreatment of dogs. We will definitely be going somewhere else. If you love your dog take them somewhere reliable with people who actually care.
06.2022nati
If I could leave 0 stars I would. My dog has been coming to this PetSmart for 4 years for the grooming services. As of last year, we noticed a change in the staffing and professionalism of the grooming staff. We thought this was due to the pandemic so we stayed around. We continued to be a valued customer due to location and for the fact that my dog was familiar with their grooming department. My dog was labeled as an anxious dog by a new groomer after a visit and from there on out we had to cough up a $15 charge for express service each time. We also can only be seen at certain days/times that were convenient for them (not convenient for those who work). Today, we had an express appointment and we were told to come in an hour earlier due to cancellations. As part of the express service fee, the owners have to stay in the store to be present when the dog is finished. After 25 mins, the groomer called me saying that my dog was ready and to pick him up. This was surprising as it normally takes 1hr to finish his grooming. When I picked him up, the groomer falsely stated that my dog was “aggressive” and tried to jump off the table to bite a dog which was far from the truth, as I was there the whole time to witness his service. My dog has never been noted to be aggressive at all. He has never bit anything or every lounged at anyone his entire life. This location only hires unprofessional, rude, and inconsiderate staff members who don’t have a passion or patience for dealing with dogs or their owners. Shame on the grooming staff for their mistreatment of dogs. We will definitely be going somewhere else. If you love your dog take them somewhere reliable with people who actually care.
06.2022nati
If I could leave 0 stars I would. My dog has been coming to this PetSmart for 4 years for the grooming services. As of last year, we noticed a change in the staffing and professionalism of the grooming staff. We thought this was due to the pandemic so we stayed around. We continued to be a valued customer due to location and for the fact that my dog was familiar with their grooming department. My dog was labeled as an anxious dog by a new groomer after a visit and from there on out we had to cough up a $15 charge for express service each time. We also can only be seen at certain days/times that were convenient for them (not convenient for those who work). Today, we had an express appointment and we were told to come in an hour earlier due to cancellations. As part of the express service fee, the owners have to stay in the store to be present when the dog is finished. After 25 mins, the groomer called me saying that my dog was ready and to pick him up. This was surprising as it normally takes 1hr to finish his grooming. When I picked him up, the groomer falsely stated that my dog was “aggressive” and tried to jump off the table to bite a dog which was far from the truth, as I was there the whole time to witness his service. My dog has never been noted to be aggressive at all. He has never bit anything or every lounged at anyone his entire life. This location only hires unprofessional, rude, and inconsiderate staff members who don’t have a passion or patience for dealing with dogs or their owners. Shame on the grooming staff for their mistreatment of dogs. We will definitely be going somewhere else. If you love your dog take them somewhere reliable with people who actually care.
06.2022nati
If I could leave 0 stars I would. My dog has been coming to this PetSmart for 4 years for the grooming services. As of last year, we noticed a change in the staffing and professionalism of the grooming staff. We thought this was due to the pandemic so we stayed around. We continued to be a valued customer due to location and for the fact that my dog was familiar with their grooming department. My dog was labeled as an anxious dog by a new groomer after a visit and from there on out we had to cough up a $15 charge for express service each time. We also can only be seen at certain days/times that were convenient for them (not convenient for those who work). Today, we had an express appointment and we were told to come in an hour earlier due to cancellations. As part of the express service fee, the owners have to stay in the store to be present when the dog is finished. After 25 mins, the groomer called me saying that my dog was ready and to pick him up. This was surprising as it normally takes 1hr to finish his grooming. When I picked him up, the groomer falsely stated that my dog was “aggressive” and tried to jump off the table to bite a dog which was far from the truth, as I was there the whole time to witness his service. My dog has never been noted to be aggressive at all. He has never bit anything or every lounged at anyone his entire life. This location only hires unprofessional, rude, and inconsiderate staff members who don’t have a passion or patience for dealing with dogs or their owners. Shame on the grooming staff for their mistreatment of dogs. We will definitely be going somewhere else. If you love your dog take them somewhere reliable with people who actually care.
06.2022Reba
This is mittens. He's a little groggy but I'm sure hes going to be OK. He got his 1st tooth cleaning and updated shots. I'm happy with the service.
04.2022Reba
This is mittens. He's a little groggy but I'm sure hes going to be OK. He got his 1st tooth cleaning and updated shots. I'm happy with the service.
04.2022Reba
This is mittens. He's a little groggy but I'm sure hes going to be OK. He got his 1st tooth cleaning and updated shots. I'm happy with the service.
04.2022Reba
This is mittens. He's a little groggy but I'm sure hes going to be OK. He got his 1st tooth cleaning and updated shots. I'm happy with the service.
04.2022Reba
This is mittens. He's a little groggy but I'm sure hes going to be OK. He got his 1st tooth cleaning and updated shots. I'm happy with the service.
04.2022