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Walgreens in South Holland (390 E 162nd St, IL 60473)
About:
Drugstore chain with health & beauty aids, prescriptions & photo services, plus mini-mart basics.
Walgreens is located in South Holland (Illinois state) on the street of 390 E 162nd St. If you want to ask about something we recommend contacting this place by phone. The Phone number is +17083397799. You can get more information from their website: https://www.walgreens.com/locator/walgreens-390+e+162nd+st-south+holland-il-60473/id=9924. The coordinates that you can use in navigation applications to get to find Walgreens quickly are 41.601148, -87.607894. Scroll down to find out opening hours, reviews and other important information about Walgreens.
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Available amenities
Payments
- Cheques
- Debit cards
- NFC mobile payments
- SNAP/EBT
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- amenities.service_options.has_video_visits
- Delivery
- Drive-through
- In-store pickup
- In-store shopping
Cecilia
They never answer their phone! They have you on hold for what seems like forever and then when you think they answer, it is actually them just picking up the phone to put you back on hold immediately. All I am trying to do is call to let them know is a pet prescription and I will be paying for it without insurance so my refill can go through, but no, they don't answer so my prescription is on hold. This is despite the fact that I've been told that a note has been made in the chart so the insurance thing would not be an issue in the future. This is my second time dealing with them, for different issues and every time I have to talk to someone it is a hassle. They are quite incompetent or lazy! Or both! Safe yourself the hassle of dealing with stupidity and go elsewhere.
08.2022D
I'm mad I even had to rate this Walgreens with 1 star. No assistance at all, they made me come into the pharmacy instead of the Drive thru because it was closed due to a shortage of staff. I explained I had COVID-19 and they still made me come in the store to pick my prescription up.
08.2022Kimberly
This Walgreens is terrible, especially their pharmacy. They placed me on hold for over 50 mins, they kept picking up the phone then placing me back on hold without saying a word. I feel bad for the elderly people that call wanting to know the status of their medicines before they get a ride to this store. The customer service is TERRIBLE.
06.2022Natalia
Worst customer service and wait times. I was on hold twice in one day for 15-20 minutes and then hung up on. As a provider this is extremely frustrating and delays patient care. Staff is also very unprofessional on the phone.
05.2022Nerissa
The quality of service has gone down drastically. They seem to always be short staffed, the staff act like you are bothering them when you ask questions and they seem to always be out of products.
04.2022Leonardo
Racist cashier working today. Me and my wife waited in line. There was 2 cash registers open both had SEPARATE lines to line up to be ringed out than the cashier told me to wait and called across the people on the other line to service them. Then they took long attending them while we saw everyone else paying and leaving fast.
03.2022Cristal
I arrived at 5:38pm for my 6pm appointment for covid booster. Only one very line for everything. Once I got checked in at 6pm I noticed there were at least 10 or more people already sitting in chairs waiting to get their vaccine. We all sat for an hour (appointments ranging from 5pm to 6pm) waiting for our vaccine and watching some very heartbreaking, cruel treatment for those trying to pick up prescriptions. People trying to drop off prescriptions were being told to go to Calumet City because they cannot fill their prescription until after noon the next day. People trying to pick up their prescriptions for the last 3 days were being told their prescriptions still aren't ready, come back tomorrow after 12pm. The lack of empathy given toward these people, especially the elderly and parents with children that need their medicine was absolutely heart breaking. When they finally started calling people one by one at 7pm, they were calling people out of order. One woman arrived after most of us and was called in. She refused to get her vaccine before the people ahead of her. I got called before the woman that was in the line ahead of me. The pharmacist said the girls at the desk aren't being as organized as she would like them to be and mixing up paperwork. Something seriously needs to be done about this pharmacy. I have seen pharmacies with way less staff operating much more efficiently than this. I will never return to this location and highly recommend others fill their prescriptions elsewhere since at least 10 people waiting 2 hours for vaccine had to watch customer after customer be turned away and told to go somewhere else or come back tomorrow. Oh. And as other comments are saying. I tried calling the day before my vaccine appointment to ask if it is safe to get the vaccine while taking antibiotics. I was placed on hold with 3 people ahead of me, when it was finally my turn they picked up and placed me on hold again at least 4 times. I ended up hanging up and googling it. So I echo other reviews saying they do not answer phones and I never saw anyone pick up a phone while waiting 2 hours or even heard it ring.
12.2021R.
I can not imagine how every single customer takes 20 minutes to serve, no matter time of day, day of week, time of year, nor length of line. While I realize sometimes computers glitch or customers have questions or mistakes are made, but that literally can NOT be the case for every single customer, ever. Why tf does the pharmacy line move so slow? How hard is it to look through a bin to find a bag in alphabetical order? Most times my actual transaction takes 5m but the wait time of just standing in the line or at the register is still going to be 20 minutes per customer as the tech looks at the screen and just says "hold on, let me go ask about something." and then disappears for 10 minutes for no discernible reason.
11.2021Jordan
Pharmacy is terrible. I typically wait 30 minutes to 1 hours for my prescription and they never answer the phone. I called and kept being put on hold as I heard laughing in the background and when I asked them about it In person they ignored me with no apologies and asked what’s my name for the order. Even though this is close to me I’ll be changing to a different pharmacy with better service.
11.2021Hillary
I am so disappointed in the service I received from the pharmacy at this location. Over two weeks ago my doctor tried to call to put in a prescription for me. Unfortunately the nurse was unable to speak to someone at the pharmacy so she left a message. The prescription was never filled. As of today another message was left by my doctors office because they were unable to speak to someone. And guess what my prescription still wasn’t filled. I go up to the store wait 45 minutes for the pharmacist to tell me oh we’re still waiting for a message from your doctor. I reached out to my doctors office and they said again they are not able to speak with someone. I have asked my doctors office to move my prescription to the Walgreens in Lansing hoping I will receive better service. I am appalled that Walgreens and this neighborhood would allow this kind of treatment. Especially with the amount of older residents that live in South Holland this is deplorable! South Holland as a community needs to do demand better service and Walgreens as a company needs to hold this pharmacy responsible and accountable! I plan to call the corporate number and voice my concerns and utter disgust with how customers are treated by this pharmacy.
10.2021