bank
Closed Now
FNBO - First National Bank of Omaha in Overland Park (9700 Metcalf Ave, KS 66212)
About:
FNBO - First National Bank of Omaha is located in Overland Park (Kansas state) on the street of 9700 Metcalf Ave. If you want to ask about something we recommend contacting this place by phone. The Phone number is +19132667100. You can get more information from their website: https://www.fnbo.com/. The coordinates that you can use in navigation applications to get to find FNBO - First National Bank of Omaha quickly are 38.952376, -94.668308. Scroll down to find out opening hours, reviews and other important information about FNBO - First National Bank of Omaha.
Have you noticed incorrect information? Contact us and send us the details!
Available amenities
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Drive-through
Unavailable amenities
FNBO - First National Bank of Omaha doesn't have any unavailable amenities.Categories
Tags
FAQ
Are the opening hours of FNBO - First National Bank of Omaha up to date?
Is the place part of a chain store?
FNBO - First National Bank of Omaha is my place. Can I manage it?
What categories is FNBO - First National Bank of Omaha listed in?
How is FNBO - First National Bank of Omaha rated?
What is the address of FNBO - First National Bank of Omaha?
How to Get in Touch With FNBO - First National Bank of Omaha?
Marilyn
As a customer I have had mixed experiences here. When she was the mortgage advisor there, Joy was great to work with. Brenda is a superb bank manager. The tellers have been variable. Some are great and some, not so much. However, what prompted me to write this review was their fraud service. This is not a specific reflection of this bank, but I could not find FNBO on yelp. I had fraudulent activity on my ATM card. I reported this as soon as I found out. As of now, the matter is not resolved. (Please see below; the matter has now been resolved). I have been shunted to 3 distinct people and have been on hold for over an hour just to get the huge sum of money that was withdrawn from my account back in my account. Their fraud department fell asleep on the job. They authorized a payment for way more than was in my account, and had to go to a back up account. How could that have even happened? Now I have to deal with the fall out, and I have to say that they are not helping. I am very very disappointed. I thought the advantage of using a small town bank was that they would have your back in a situation like this. Guess I was wrong. If fraud and security are a concern, find a bank with better protection than this one. Quick follow up: After several phone calls resulted in futility I did get someone in the fraud department who listened to me attentively, got her supervisor involved (not on my request) and while I was on hold they worked their way through the phone merry go round and found an investigator who escalated my claim. I am pleased to report the matter has been resolved. I am grateful to the representative who helped me in the Fraud department. I can revise my star rating to 4.5. I do believe the people who monitor ATM and credit card transactions should be more alert.
08.2022Marilyn
As a customer I have had mixed experiences here. When she was the mortgage advisor there, Joy was great to work with. Brenda is a superb bank manager. The tellers have been variable. Some are great and some, not so much. However, what prompted me to write this review was their fraud service. This is not a specific reflection of this bank, but I could not find FNBO on yelp. I had fraudulent activity on my ATM card. I reported this as soon as I found out. As of now, the matter is not resolved. (Please see below; the matter has now been resolved). I have been shunted to 3 distinct people and have been on hold for over an hour just to get the huge sum of money that was withdrawn from my account back in my account. Their fraud department fell asleep on the job. They authorized a payment for way more than was in my account, and had to go to a back up account. How could that have even happened? Now I have to deal with the fall out, and I have to say that they are not helping. I am very very disappointed. I thought the advantage of using a small town bank was that they would have your back in a situation like this. Guess I was wrong. If fraud and security are a concern, find a bank with better protection than this one. Quick follow up: After several phone calls resulted in futility I did get someone in the fraud department who listened to me attentively, got her supervisor involved (not on my request) and while I was on hold they worked their way through the phone merry go round and found an investigator who escalated my claim. I am pleased to report the matter has been resolved. I am grateful to the representative who helped me in the Fraud department. I can revise my star rating to 4.5. I do believe the people who monitor ATM and credit card transactions should be more alert.
08.2022Julie
We have been banking at this branch for 20+ years. We love these people. They are helpful, and nice.
08.2021AGB
I have had the best luck with this bank. Monica garcia could not be more helpful, knowledgeable and kind.
08.2021Julie
We have been banking at this branch for 20+ years. We love these people. They are helpful, and nice.
08.2021AGB
I have had the best luck with this bank. Monica garcia could not be more helpful, knowledgeable and kind.
08.2021hitman
Love the staff but they close to early every day. My old bank was open till 1 on Saturdays, 630 on Payday Friday and 6:00 during the week.
08.2020Laura
Jessica is the absolute best. Everyone should bank here! Best bank ever! Please give Jessica a promotion for her eagerness to help!
08.2020hitman
Love the staff but they close to early every day. My old bank was open till 1 on Saturdays, 630 on Payday Friday and 6:00 during the week.
08.2020Laura
Jessica is the absolute best. Everyone should bank here! Best bank ever! Please give Jessica a promotion for her eagerness to help!
08.2020Mint
Monica is one of the best employee this bank have. Customer service at its best....even after hour when the bank is closed; when she was getting out after finishing up her shift to go home on April 04, 2019...I (Taxi driver) pulled up with a customer (a Senior citizen) @5:05pm. With no hesitation She pretty much went back to help the Senior citizen with his needs. She didn't have to do that. But her kindness was noted. Thank you for making that exception for the senior citizen. ZTrip Taxi Driver respects that move.
08.2019Crazywelderthings
This location has good customer service but the actually banking company is ridiculous. I'm glad I switched to CommunityAmerica over this company they wanted 1 year of me trying to build credit and CommunityAmerica did more for me in 2 months than First National Bank could in a whole year. I would never recommend First National Bank.
08.2019Cassandra
Love this bank, and especially this location. Everyone is so friendly and kind, as well as very patient. Monica is amazing! She has helped me out so much. Best bank ever! Love this place!
08.2019Mint
Monica is one of the best employee this bank have. Customer service at its best....even after hour when the bank is closed; when she was getting out after finishing up her shift to go home on April 04, 2019...I (Taxi driver) pulled up with a customer (a Senior citizen) @5:05pm. With no hesitation She pretty much went back to help the Senior citizen with his needs. She didn't have to do that. But her kindness was noted. Thank you for making that exception for the senior citizen. ZTrip Taxi Driver respects that move.
08.2019Katie
Don’t get a car loan here. My car was stolen and they were unwilling to work with me while insurances worked through their process. I still needed to make monthly payments on a car I didn’t have even though my insurance was about to cover the remaining balance on my loan.
08.2019Crazywelderthings
This location has good customer service but the actually banking company is ridiculous. I'm glad I switched to CommunityAmerica over this company they wanted 1 year of me trying to build credit and CommunityAmerica did more for me in 2 months than First National Bank could in a whole year. I would never recommend First National Bank.
08.2019Cassandra
Love this bank, and especially this location. Everyone is so friendly and kind, as well as very patient. Monica is amazing! She has helped me out so much. Best bank ever! Love this place!
08.2019Katie
Don’t get a car loan here. My car was stolen and they were unwilling to work with me while insurances worked through their process. I still needed to make monthly payments on a car I didn’t have even though my insurance was about to cover the remaining balance on my loan.
08.2019