Best van rental agency in Phoenix, Arizona (AZ) 2024

The Toyota Corolla car we received was one of the worst shape cars we have ever rented. Cosmetic scratches all over the exterior, black scratches and markings all inside on the ceiling interior and dents/scuffs on the dash on the passenger side. The staff were nice, but it seemed like picking up our car took longer than usual, and there was no one in line ahead of us. They gave it to us with half a tank full, and told us to return it with only half a tank because of that. Hopefully they documented that, I'm assuming we never got charged for returning the car gas tank how we received it. ~Maddy

I’ve been trying to call for the past hour. So far I’ve dialed about 15 times in a row an let it rang all the way through. No answer. They are open. An when they do there is a high lack of customer service. They don’t answer the phone to say can I put you on a brief hood while I finish with a customer. NO. you can hear them say something an then you just get put on hold. The best part I’m actually calling to try and handle a bill!! Maybe this branch needs more training on phone etiquette. I just changed my review from 1 star to 4 an that is because of GRACIE!!! great customer service!! Can’t say the same for Austin. *shoulder shrug Thanks Gracie! ~Taylor