Best car rental agency in Phoenix, Arizona (AZ) 2024

The Toyota Corolla car we received was one of the worst shape cars we have ever rented. Cosmetic scratches all over the exterior, black scratches and markings all inside on the ceiling interior and dents/scuffs on the dash on the passenger side. The staff were nice, but it seemed like picking up our car took longer than usual, and there was no one in line ahead of us. They gave it to us with half a tank full, and told us to return it with only half a tank because of that. Hopefully they documented that, I'm assuming we never got charged for returning the car gas tank how we received it. ~Maddy

Update #2: Despite standing next to the vehicle as it was being checked in, greeting the employee and wishing him a good day - I was shocked to see I had "accepted" a $25 "windshield repair" fee. The vehicle windshield was not damaged, and the employee said nothing about marking it as damaged. I called - 23 minutes on hold; 3 minutes to determine there was "no documentation in the file" and they would be refunding. Appreciate the refund, but shouldn't have had to address the fraudulent charge in the first place. Update: It got much worse. After receiving my paperwork, I arrived at the pickup station to find at least 100 people waiting in line to get their vehicles. It was something around another 2 hours to get into your car. No mention at all that after waiting an hour to get paperwork, you were now going to wait even longer to get your vehicle. An employee was walking up and down the line (apparently Thrifty had sold more "full-size" vehicles than they had on hand, and she was looking for people who had other vehicle classes. I asked her if this was normal, or if something was different on this day -- she replied it was her first day, so she didn't know; I felt sorry for her. People were trying to be patient and nice, but there was nowhere to sit, no water. I was alone, so I couldn't step out of line; I am disabled and unable to stand for long periods without pain, so I was miserable. Management seemed to be absent, and leaving this fiasco to those poor employees, who were working hard to move things along. I was eventually able to get close enough to the counter where I could speak to a Jennifer, who helped me to get a smaller car when I explained my disability. The other option was to upgrade and pay the fee for that. Given the situation, that seemed incredibly unfair. I recognize these are trying times. But honest communication and provisions - such as water bottles and seating for the handicapped or elderly - would go a long way to helping a difficult situation more doable. Never again. Arrived to find a line of around 60. There were 3 people working. 45 minutes later and we are down to 1 person working. I’m still 11 back. Thrifty, you can’t make this up to me. I won’t be back. ~Paula

I had a great experience here!!for being 350k miles the vehicle drove well with no issues. Debit card accepted 🤟🏽It was a 30 min drive for me to pick up but we’ll worth it. I do recommend to check your inspections before taking off and take pictures and vids before and after 😎👍🏼. Other than that great service!!! I’ll be coming back for more ~Cynthia

I’ve been trying to call for the past hour. So far I’ve dialed about 15 times in a row an let it rang all the way through. No answer. They are open. An when they do there is a high lack of customer service. They don’t answer the phone to say can I put you on a brief hood while I finish with a customer. NO. you can hear them say something an then you just get put on hold. The best part I’m actually calling to try and handle a bill!! Maybe this branch needs more training on phone etiquette. I just changed my review from 1 star to 4 an that is because of GRACIE!!! great customer service!! Can’t say the same for Austin. *shoulder shrug Thanks Gracie! ~Taylor