car rental agency
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Avis Car Rental in Phoenix (245 E Phelps Rd, AZ 85022)
About:
Avis Car Rental Phoenix operates one of the world's best-known car rental brands. Avis is one of the world's top brands for customer loyalty.
Avis Car Rental is located in Phoenix (Arizona state) on the street of 245 E Phelps Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +16028660032. You can get more information from their website: https://www.avis.com/en/locations/us/az/phoenix/p2a. The coordinates that you can use in navigation applications to get to find Avis Car Rental quickly are 33.638669, -112.071775. Scroll down to find out opening hours, reviews and other important information about Avis Car Rental.
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Available amenities
Highlights
- Discounts for military
Accessibility
- Wheelchair-accessible entrance
Robert
Quick friendly service only reason it gets 3 stars was they were $20 more then local places and the car was super dirty
05.2022Robert
Quick friendly service only reason it gets 3 stars was they were $20 more then local places and the car was super dirty
05.2022Robert
Quick friendly service only reason it gets 3 stars was they were $20 more then local places and the car was super dirty
05.2022Robert
Quick friendly service only reason it gets 3 stars was they were $20 more then local places and the car was super dirty
05.2022Robert
Quick friendly service only reason it gets 3 stars was they were $20 more then local places and the car was super dirty
05.2022God's
James is great!!! He will get some wheels quickly and efficiently. This car rental is by far the quickest. I have never been in and out so quickly it may have taken 10 -15 minutes maybe. It got the car rental and paperwork done so quickly made my head spin. All with a smile being professional and cracking jokes. If you need a rental car you will NOT be disappointed. Ask for James!!!!!!✨✨✨✨✨
03.2022God's
James is great!!! He will get some wheels quickly and efficiently. This car rental is by far the quickest. I have never been in and out so quickly it may have taken 10 -15 minutes maybe. It got the car rental and paperwork done so quickly made my head spin. All with a smile being professional and cracking jokes. If you need a rental car you will NOT be disappointed. Ask for James!!!!!!✨✨✨✨✨
03.2022God's
James is great!!! He will get some wheels quickly and efficiently. This car rental is by far the quickest. I have never been in and out so quickly it may have taken 10 -15 minutes maybe. It got the car rental and paperwork done so quickly made my head spin. All with a smile being professional and cracking jokes. If you need a rental car you will NOT be disappointed. Ask for James!!!!!!✨✨✨✨✨
03.2022God's
James is great!!! He will get some wheels quickly and efficiently. This car rental is by far the quickest. I have never been in and out so quickly it may have taken 10 -15 minutes maybe. It got the car rental and paperwork done so quickly made my head spin. All with a smile being professional and cracking jokes. If you need a rental car you will NOT be disappointed. Ask for James!!!!!!✨✨✨✨✨
03.2022God's
James is great!!! He will get some wheels quickly and efficiently. This car rental is by far the quickest. I have never been in and out so quickly it may have taken 10 -15 minutes maybe. It got the car rental and paperwork done so quickly made my head spin. All with a smile being professional and cracking jokes. If you need a rental car you will NOT be disappointed. Ask for James!!!!!!✨✨✨✨✨
03.2022Cynthia
I had a great experience here!!for being 350k miles the vehicle drove well with no issues. Debit card accepted 🤟🏽It was a 30 min drive for me to pick up but we’ll worth it. I do recommend to check your inspections before taking off and take pictures and vids before and after 😎👍🏼. Other than that great service!!! I’ll be coming back for more
11.2021Cynthia
I had a great experience here!!for being 350k miles the vehicle drove well with no issues. Debit card accepted 🤟🏽It was a 30 min drive for me to pick up but we’ll worth it. I do recommend to check your inspections before taking off and take pictures and vids before and after 😎👍🏼. Other than that great service!!! I’ll be coming back for more
11.2021Cynthia
I had a great experience here!!for being 350k miles the vehicle drove well with no issues. Debit card accepted 🤟🏽It was a 30 min drive for me to pick up but we’ll worth it. I do recommend to check your inspections before taking off and take pictures and vids before and after 😎👍🏼. Other than that great service!!! I’ll be coming back for more
11.2021Cynthia
I had a great experience here!!for being 350k miles the vehicle drove well with no issues. Debit card accepted 🤟🏽It was a 30 min drive for me to pick up but we’ll worth it. I do recommend to check your inspections before taking off and take pictures and vids before and after 😎👍🏼. Other than that great service!!! I’ll be coming back for more
11.2021Cynthia
I had a great experience here!!for being 350k miles the vehicle drove well with no issues. Debit card accepted 🤟🏽It was a 30 min drive for me to pick up but we’ll worth it. I do recommend to check your inspections before taking off and take pictures and vids before and after 😎👍🏼. Other than that great service!!! I’ll be coming back for more
11.2021Bob
Customer service agent when I picked up the rental provided service above and beyond. I am a member of their Avis Preferred service. I rent a vehicle from them about every month or so for business trips. I usually see the same customer service agent who is very helpful & friendly. On my last rental, I was provided a free upgrade to an SUV as they didn't have my preferred vehicle at that location. Great company, rental pickups & returns are always quick and painless, no matter which location you use. I highly recommend signing up for the Avis Preferred service, it is free and you get to use a priority line for pickups, don't have to sign papers for every rental (they keep your signature on file) and get lots of small extra perks. I've never had a bad experience renting from Avis, I can't say that about any other car rental company I used besides them.
08.2021Matthew
I recently came to visit phoenix for vacation and I had the most amazing experience at this rental car location. The car was fantastic and clean and really reliable. The customer service was above and beyond. They are also open until 3 while almost every other rental car center in the city is open until noon. I had the pleasure of interacting with James who was friendly and informative. I couldn't have imagined a better experience
08.2021V2V
No apathy or customer service. They demand that you return your car 3 hours before your rental period ends so you don't get charged with another week. I called corporate and they clearly told me I had till noon, I tell the guy at the counter and he gets defensive cause I called the 800 number. I wasn't going to let them bully me around to use up the time I had in my agreement. Overall, there are many rental companies that want your business, not this place. You think they was giving away free rentals the way they speak with you.
08.2021Tymara
When returning the car I encountered a very difficult employee named Jessica. Jessica gave me a receipt with an extra 145 dollars for gas fee, when I noticed this I called up and tried to explain to her that there was not a full tank when I rented car which I had also stated to her when I was returning car. After she asked did I return with a full tank I told her I did not receive with a full tank, however if and when she check the system and it said it was full she could have said hey our system is show it was full ma'am but instead she didn't say anything just charged an extra 145 dollars. When speaking with her on the phone she told me i was talking uncivilized although not once did I curse or call her out of her name, she asked if I had a walk around slip I told here I did not receive a walk around, when i look in the receipt envelope there was one in there that was signed by employee not me. Because of the combativeness I hung up with Jessica and called this morning to talk to manager, i then spoke with Samantha she stated that she didn't show a 560 charge just the 389 original charge, which leads me to believe that after research Jessica realized I was indeed correct and corrected her mistake, however has she taken the time when it was initially happened so many things could have been avoided. I will not be using again I will be talking to Capital Lumber owner to maybe find someone else to get corporate rate from.
08.2021Bob
Customer service agent when I picked up the rental provided service above and beyond. I am a member of their Avis Preferred service. I rent a vehicle from them about every month or so for business trips. I usually see the same customer service agent who is very helpful & friendly. On my last rental, I was provided a free upgrade to an SUV as they didn't have my preferred vehicle at that location. Great company, rental pickups & returns are always quick and painless, no matter which location you use. I highly recommend signing up for the Avis Preferred service, it is free and you get to use a priority line for pickups, don't have to sign papers for every rental (they keep your signature on file) and get lots of small extra perks. I've never had a bad experience renting from Avis, I can't say that about any other car rental company I used besides them.
08.2021Shaun
Great staff to help you get in and out. HOWEVER, when it comes to roadside assistance, they don’t give you ALL the information. I’m Renting a vehicle to work with Uber. I was told if there’s a problem, cal roadside assistance. I was NOT informed that if I call roadside assistance and they come out, being charged almost the rental payment will be the fee. ESPECIALLY if it’s not your fault for the service. AND if I might add, you’re paying for the insurance as well. Please provide ALL the information to customers without having a nonchalant attitude of (it’s not my problem), to reduce the risk of customers having a charge and/or a disgruntled customer. We may be in a pandemic, but being customer service oriented is still appreciated.
08.2021Matthew
I recently came to visit phoenix for vacation and I had the most amazing experience at this rental car location. The car was fantastic and clean and really reliable. The customer service was above and beyond. They are also open until 3 while almost every other rental car center in the city is open until noon. I had the pleasure of interacting with James who was friendly and informative. I couldn't have imagined a better experience
08.2021Big
I rented the car without taking a walk through and trusting the staff and the organization to find out later from my daughter and fiance that the car had damaged done to it. The only place that the car had been up to that point was from the Avisit Store to the Resort and Park. This was a 30 min. Drive.
08.2021V2V
No apathy or customer service. They demand that you return your car 3 hours before your rental period ends so you don't get charged with another week. I called corporate and they clearly told me I had till noon, I tell the guy at the counter and he gets defensive cause I called the 800 number. I wasn't going to let them bully me around to use up the time I had in my agreement. Overall, there are many rental companies that want your business, not this place. You think they was giving away free rentals the way they speak with you.
08.2021Tymara
When returning the car I encountered a very difficult employee named Jessica. Jessica gave me a receipt with an extra 145 dollars for gas fee, when I noticed this I called up and tried to explain to her that there was not a full tank when I rented car which I had also stated to her when I was returning car. After she asked did I return with a full tank I told her I did not receive with a full tank, however if and when she check the system and it said it was full she could have said hey our system is show it was full ma'am but instead she didn't say anything just charged an extra 145 dollars. When speaking with her on the phone she told me i was talking uncivilized although not once did I curse or call her out of her name, she asked if I had a walk around slip I told here I did not receive a walk around, when i look in the receipt envelope there was one in there that was signed by employee not me. Because of the combativeness I hung up with Jessica and called this morning to talk to manager, i then spoke with Samantha she stated that she didn't show a 560 charge just the 389 original charge, which leads me to believe that after research Jessica realized I was indeed correct and corrected her mistake, however has she taken the time when it was initially happened so many things could have been avoided. I will not be using again I will be talking to Capital Lumber owner to maybe find someone else to get corporate rate from.
08.2021Shaun
Great staff to help you get in and out. HOWEVER, when it comes to roadside assistance, they don’t give you ALL the information. I’m Renting a vehicle to work with Uber. I was told if there’s a problem, cal roadside assistance. I was NOT informed that if I call roadside assistance and they come out, being charged almost the rental payment will be the fee. ESPECIALLY if it’s not your fault for the service. AND if I might add, you’re paying for the insurance as well. Please provide ALL the information to customers without having a nonchalant attitude of (it’s not my problem), to reduce the risk of customers having a charge and/or a disgruntled customer. We may be in a pandemic, but being customer service oriented is still appreciated.
08.2021Big
I rented the car without taking a walk through and trusting the staff and the organization to find out later from my daughter and fiance that the car had damaged done to it. The only place that the car had been up to that point was from the Avisit Store to the Resort and Park. This was a 30 min. Drive.
08.2021Bob
Customer service agent when I picked up the rental provided service above and beyond. I am a member of their Avis Preferred service. I rent a vehicle from them about every month or so for business trips. I usually see the same customer service agent who is very helpful & friendly. On my last rental, I was provided a free upgrade to an SUV as they didn't have my preferred vehicle at that location. Great company, rental pickups & returns are always quick and painless, no matter which location you use. I highly recommend signing up for the Avis Preferred service, it is free and you get to use a priority line for pickups, don't have to sign papers for every rental (they keep your signature on file) and get lots of small extra perks. I've never had a bad experience renting from Avis, I can't say that about any other car rental company I used besides them.
08.2021Matthew
I recently came to visit phoenix for vacation and I had the most amazing experience at this rental car location. The car was fantastic and clean and really reliable. The customer service was above and beyond. They are also open until 3 while almost every other rental car center in the city is open until noon. I had the pleasure of interacting with James who was friendly and informative. I couldn't have imagined a better experience
08.2021V2V
No apathy or customer service. They demand that you return your car 3 hours before your rental period ends so you don't get charged with another week. I called corporate and they clearly told me I had till noon, I tell the guy at the counter and he gets defensive cause I called the 800 number. I wasn't going to let them bully me around to use up the time I had in my agreement. Overall, there are many rental companies that want your business, not this place. You think they was giving away free rentals the way they speak with you.
08.2021Bob
Customer service agent when I picked up the rental provided service above and beyond. I am a member of their Avis Preferred service. I rent a vehicle from them about every month or so for business trips. I usually see the same customer service agent who is very helpful & friendly. On my last rental, I was provided a free upgrade to an SUV as they didn't have my preferred vehicle at that location. Great company, rental pickups & returns are always quick and painless, no matter which location you use. I highly recommend signing up for the Avis Preferred service, it is free and you get to use a priority line for pickups, don't have to sign papers for every rental (they keep your signature on file) and get lots of small extra perks. I've never had a bad experience renting from Avis, I can't say that about any other car rental company I used besides them.
08.2021Bob
Customer service agent when I picked up the rental provided service above and beyond. I am a member of their Avis Preferred service. I rent a vehicle from them about every month or so for business trips. I usually see the same customer service agent who is very helpful & friendly. On my last rental, I was provided a free upgrade to an SUV as they didn't have my preferred vehicle at that location. Great company, rental pickups & returns are always quick and painless, no matter which location you use. I highly recommend signing up for the Avis Preferred service, it is free and you get to use a priority line for pickups, don't have to sign papers for every rental (they keep your signature on file) and get lots of small extra perks. I've never had a bad experience renting from Avis, I can't say that about any other car rental company I used besides them.
08.2021Tymara
When returning the car I encountered a very difficult employee named Jessica. Jessica gave me a receipt with an extra 145 dollars for gas fee, when I noticed this I called up and tried to explain to her that there was not a full tank when I rented car which I had also stated to her when I was returning car. After she asked did I return with a full tank I told her I did not receive with a full tank, however if and when she check the system and it said it was full she could have said hey our system is show it was full ma'am but instead she didn't say anything just charged an extra 145 dollars. When speaking with her on the phone she told me i was talking uncivilized although not once did I curse or call her out of her name, she asked if I had a walk around slip I told here I did not receive a walk around, when i look in the receipt envelope there was one in there that was signed by employee not me. Because of the combativeness I hung up with Jessica and called this morning to talk to manager, i then spoke with Samantha she stated that she didn't show a 560 charge just the 389 original charge, which leads me to believe that after research Jessica realized I was indeed correct and corrected her mistake, however has she taken the time when it was initially happened so many things could have been avoided. I will not be using again I will be talking to Capital Lumber owner to maybe find someone else to get corporate rate from.
08.2021Matthew
I recently came to visit phoenix for vacation and I had the most amazing experience at this rental car location. The car was fantastic and clean and really reliable. The customer service was above and beyond. They are also open until 3 while almost every other rental car center in the city is open until noon. I had the pleasure of interacting with James who was friendly and informative. I couldn't have imagined a better experience
08.2021Matthew
I recently came to visit phoenix for vacation and I had the most amazing experience at this rental car location. The car was fantastic and clean and really reliable. The customer service was above and beyond. They are also open until 3 while almost every other rental car center in the city is open until noon. I had the pleasure of interacting with James who was friendly and informative. I couldn't have imagined a better experience
08.2021Shaun
Great staff to help you get in and out. HOWEVER, when it comes to roadside assistance, they don’t give you ALL the information. I’m Renting a vehicle to work with Uber. I was told if there’s a problem, cal roadside assistance. I was NOT informed that if I call roadside assistance and they come out, being charged almost the rental payment will be the fee. ESPECIALLY if it’s not your fault for the service. AND if I might add, you’re paying for the insurance as well. Please provide ALL the information to customers without having a nonchalant attitude of (it’s not my problem), to reduce the risk of customers having a charge and/or a disgruntled customer. We may be in a pandemic, but being customer service oriented is still appreciated.
08.2021V2V
No apathy or customer service. They demand that you return your car 3 hours before your rental period ends so you don't get charged with another week. I called corporate and they clearly told me I had till noon, I tell the guy at the counter and he gets defensive cause I called the 800 number. I wasn't going to let them bully me around to use up the time I had in my agreement. Overall, there are many rental companies that want your business, not this place. You think they was giving away free rentals the way they speak with you.
08.2021V2V
No apathy or customer service. They demand that you return your car 3 hours before your rental period ends so you don't get charged with another week. I called corporate and they clearly told me I had till noon, I tell the guy at the counter and he gets defensive cause I called the 800 number. I wasn't going to let them bully me around to use up the time I had in my agreement. Overall, there are many rental companies that want your business, not this place. You think they was giving away free rentals the way they speak with you.
08.2021Big
I rented the car without taking a walk through and trusting the staff and the organization to find out later from my daughter and fiance that the car had damaged done to it. The only place that the car had been up to that point was from the Avisit Store to the Resort and Park. This was a 30 min. Drive.
08.2021Tymara
When returning the car I encountered a very difficult employee named Jessica. Jessica gave me a receipt with an extra 145 dollars for gas fee, when I noticed this I called up and tried to explain to her that there was not a full tank when I rented car which I had also stated to her when I was returning car. After she asked did I return with a full tank I told her I did not receive with a full tank, however if and when she check the system and it said it was full she could have said hey our system is show it was full ma'am but instead she didn't say anything just charged an extra 145 dollars. When speaking with her on the phone she told me i was talking uncivilized although not once did I curse or call her out of her name, she asked if I had a walk around slip I told here I did not receive a walk around, when i look in the receipt envelope there was one in there that was signed by employee not me. Because of the combativeness I hung up with Jessica and called this morning to talk to manager, i then spoke with Samantha she stated that she didn't show a 560 charge just the 389 original charge, which leads me to believe that after research Jessica realized I was indeed correct and corrected her mistake, however has she taken the time when it was initially happened so many things could have been avoided. I will not be using again I will be talking to Capital Lumber owner to maybe find someone else to get corporate rate from.
08.2021Tymara
When returning the car I encountered a very difficult employee named Jessica. Jessica gave me a receipt with an extra 145 dollars for gas fee, when I noticed this I called up and tried to explain to her that there was not a full tank when I rented car which I had also stated to her when I was returning car. After she asked did I return with a full tank I told her I did not receive with a full tank, however if and when she check the system and it said it was full she could have said hey our system is show it was full ma'am but instead she didn't say anything just charged an extra 145 dollars. When speaking with her on the phone she told me i was talking uncivilized although not once did I curse or call her out of her name, she asked if I had a walk around slip I told here I did not receive a walk around, when i look in the receipt envelope there was one in there that was signed by employee not me. Because of the combativeness I hung up with Jessica and called this morning to talk to manager, i then spoke with Samantha she stated that she didn't show a 560 charge just the 389 original charge, which leads me to believe that after research Jessica realized I was indeed correct and corrected her mistake, however has she taken the time when it was initially happened so many things could have been avoided. I will not be using again I will be talking to Capital Lumber owner to maybe find someone else to get corporate rate from.
08.2021Shaun
Great staff to help you get in and out. HOWEVER, when it comes to roadside assistance, they don’t give you ALL the information. I’m Renting a vehicle to work with Uber. I was told if there’s a problem, cal roadside assistance. I was NOT informed that if I call roadside assistance and they come out, being charged almost the rental payment will be the fee. ESPECIALLY if it’s not your fault for the service. AND if I might add, you’re paying for the insurance as well. Please provide ALL the information to customers without having a nonchalant attitude of (it’s not my problem), to reduce the risk of customers having a charge and/or a disgruntled customer. We may be in a pandemic, but being customer service oriented is still appreciated.
08.2021Shaun
Great staff to help you get in and out. HOWEVER, when it comes to roadside assistance, they don’t give you ALL the information. I’m Renting a vehicle to work with Uber. I was told if there’s a problem, cal roadside assistance. I was NOT informed that if I call roadside assistance and they come out, being charged almost the rental payment will be the fee. ESPECIALLY if it’s not your fault for the service. AND if I might add, you’re paying for the insurance as well. Please provide ALL the information to customers without having a nonchalant attitude of (it’s not my problem), to reduce the risk of customers having a charge and/or a disgruntled customer. We may be in a pandemic, but being customer service oriented is still appreciated.
08.2021Big
I rented the car without taking a walk through and trusting the staff and the organization to find out later from my daughter and fiance that the car had damaged done to it. The only place that the car had been up to that point was from the Avisit Store to the Resort and Park. This was a 30 min. Drive.
08.2021Big
I rented the car without taking a walk through and trusting the staff and the organization to find out later from my daughter and fiance that the car had damaged done to it. The only place that the car had been up to that point was from the Avisit Store to the Resort and Park. This was a 30 min. Drive.
08.2021Monica
I cannot say enough great things about this Avis rental car location, the manager & staff! A+ all the way! By far this location deliver the most excellent service I’ve experienced in more than 20 years of renting cars for both professional & personal needs. You name it I’ve rented from many rental agencies including a certain “we’ll pick you up” brand, nobody tops this Avis location from fleet inventory to top notch customer service experience. The manager James is exceptional, he goes above & beyond to make sure every customer is attended to quickly, with a rarely found anymore human respect, genuinely interested in ensuring his customers rental car needs are understood & accommodated. In these days of call centers phone triage & default to online “support”, it’s rare to find & be able to wholeheartedly count on an honest. service oriented manager who trains his staff accordingly, sets the bar to the highest degree & will be there for you to personally assist with special requests, upgrades, extensions, billing inquiries. You can count on James to answer the phone, respect your time & work to no end to earn your loyal business. I’d never hesitate to refer anyone to this Avis location, I’d go so far as to encourage renters to seek out this location even if not the closest location to them. James is amazing. Whenever I’m in the Phoenix Metro area & in need of a rental car, this is the only place I’ll seek to spend my money. James & his staff have made me a loyal customer indeed earning my business & earning every sentiment in this 5-Star review.
08.2020Monica
I cannot say enough great things about this Avis rental car location, the manager & staff! A+ all the way! By far this location deliver the most excellent service I’ve experienced in more than 20 years of renting cars for both professional & personal needs. You name it I’ve rented from many rental agencies including a certain “we’ll pick you up” brand, nobody tops this Avis location from fleet inventory to top notch customer service experience. The manager James is exceptional, he goes above & beyond to make sure every customer is attended to quickly, with a rarely found anymore human respect, genuinely interested in ensuring his customers rental car needs are understood & accommodated. In these days of call centers phone triage & default to online “support”, it’s rare to find & be able to wholeheartedly count on an honest. service oriented manager who trains his staff accordingly, sets the bar to the highest degree & will be there for you to personally assist with special requests, upgrades, extensions, billing inquiries. You can count on James to answer the phone, respect your time & work to no end to earn your loyal business. I’d never hesitate to refer anyone to this Avis location, I’d go so far as to encourage renters to seek out this location even if not the closest location to them. James is amazing. Whenever I’m in the Phoenix Metro area & in need of a rental car, this is the only place I’ll seek to spend my money. James & his staff have made me a loyal customer indeed earning my business & earning every sentiment in this 5-Star review.
08.2020Monica
I cannot say enough great things about this Avis rental car location, the manager & staff! A+ all the way! By far this location deliver the most excellent service I’ve experienced in more than 20 years of renting cars for both professional & personal needs. You name it I’ve rented from many rental agencies including a certain “we’ll pick you up” brand, nobody tops this Avis location from fleet inventory to top notch customer service experience. The manager James is exceptional, he goes above & beyond to make sure every customer is attended to quickly, with a rarely found anymore human respect, genuinely interested in ensuring his customers rental car needs are understood & accommodated. In these days of call centers phone triage & default to online “support”, it’s rare to find & be able to wholeheartedly count on an honest. service oriented manager who trains his staff accordingly, sets the bar to the highest degree & will be there for you to personally assist with special requests, upgrades, extensions, billing inquiries. You can count on James to answer the phone, respect your time & work to no end to earn your loyal business. I’d never hesitate to refer anyone to this Avis location, I’d go so far as to encourage renters to seek out this location even if not the closest location to them. James is amazing. Whenever I’m in the Phoenix Metro area & in need of a rental car, this is the only place I’ll seek to spend my money. James & his staff have made me a loyal customer indeed earning my business & earning every sentiment in this 5-Star review.
08.2020Monica
I cannot say enough great things about this Avis rental car location, the manager & staff! A+ all the way! By far this location deliver the most excellent service I’ve experienced in more than 20 years of renting cars for both professional & personal needs. You name it I’ve rented from many rental agencies including a certain “we’ll pick you up” brand, nobody tops this Avis location from fleet inventory to top notch customer service experience. The manager James is exceptional, he goes above & beyond to make sure every customer is attended to quickly, with a rarely found anymore human respect, genuinely interested in ensuring his customers rental car needs are understood & accommodated. In these days of call centers phone triage & default to online “support”, it’s rare to find & be able to wholeheartedly count on an honest. service oriented manager who trains his staff accordingly, sets the bar to the highest degree & will be there for you to personally assist with special requests, upgrades, extensions, billing inquiries. You can count on James to answer the phone, respect your time & work to no end to earn your loyal business. I’d never hesitate to refer anyone to this Avis location, I’d go so far as to encourage renters to seek out this location even if not the closest location to them. James is amazing. Whenever I’m in the Phoenix Metro area & in need of a rental car, this is the only place I’ll seek to spend my money. James & his staff have made me a loyal customer indeed earning my business & earning every sentiment in this 5-Star review.
08.2020Monica
I cannot say enough great things about this Avis rental car location, the manager & staff! A+ all the way! By far this location deliver the most excellent service I’ve experienced in more than 20 years of renting cars for both professional & personal needs. You name it I’ve rented from many rental agencies including a certain “we’ll pick you up” brand, nobody tops this Avis location from fleet inventory to top notch customer service experience. The manager James is exceptional, he goes above & beyond to make sure every customer is attended to quickly, with a rarely found anymore human respect, genuinely interested in ensuring his customers rental car needs are understood & accommodated. In these days of call centers phone triage & default to online “support”, it’s rare to find & be able to wholeheartedly count on an honest. service oriented manager who trains his staff accordingly, sets the bar to the highest degree & will be there for you to personally assist with special requests, upgrades, extensions, billing inquiries. You can count on James to answer the phone, respect your time & work to no end to earn your loyal business. I’d never hesitate to refer anyone to this Avis location, I’d go so far as to encourage renters to seek out this location even if not the closest location to them. James is amazing. Whenever I’m in the Phoenix Metro area & in need of a rental car, this is the only place I’ll seek to spend my money. James & his staff have made me a loyal customer indeed earning my business & earning every sentiment in this 5-Star review.
08.2020