I hadn't shopped here for years after having a not so great experience. But today I needed to get my kid's first phone before his class picnic, and couldn't get an appointment at a regular Verizon store. This turned out to be a great thing! Instead of the snobby attitude and zero help that the Verizon store provides, Alex at Victra helped us select a good phone for my son's age and planned uses, did all the setup, thoroughly explained the options for device protection and updating our phone plan, and walked me through the basics of setting up parental controls. All the staff were very personable and helpful with other customers who came in while we were there. Great experience! ~Alix

One of my favorite shopping place to go. Nice and helpful people work there. We know each other long time ago. Good selection of all products. Affordable prices. Highly recommended! Thank you Pic n Pac! ~Marianna

I've been in the neighborhood for 20ish years and frequently visit this store (based on convenience and to support a small business), but I will not be anymore and don't recommend it. The old owners from several years back were courteous, personable, and I enjoyed seeing them. The people that currently run the store are the complete opposite (aside from the son). They barely acknowledge you when you walk in the store and are generally rude/condescending or defensive unnecessarily. The store is also not as clean as it used to be and coupling that with the negativity from the husband/wife that are there most of the time, they don't deserve repeat customers.... sad to see it have gone so far downhill. ~Debra

They have some good stuff but not enough inventory so if you see something you like hope they have your size ~Joe

nurses were very helpful, pleasant, and professional. computer check-in was much easier than last year. ~susan

My husband and I came at the right time to shop. They had stocked up all the jeans in all different sizes and types so it was easy to find the right fit. The store was very clean,too. I will definitely be back for more shopping at this Concord, CA location! ~Jen