I came in at this store early in the morning (around 6am) before heading to work. After five minutes inside, I was about to leave when this old man walked inside and went straight to the counter. I was surprised to see him as a 7-11 associate. Because prior to entering, I saw him outside of the store with another old guy drinking and smoking (I thought they were homeless). When I saw him at the inside counter, I asked if he could check my lotto tickets. He said that I didn't win anything and that I should complain to the lottery office after I informed him that I thought i won. I was surprised on his answer especially when he insisted on I should go to the lottery office and complain. So, I asked for my tickets back. At first, he resisted. After telling him that I will complain him, he gave me back my tickets. I noticed that there was the word "cashed" printed on them. Upon leaving, he handed me two scratch tickets and said that they were mine. I told him that I thought I didn't win based on what he said earlier, he just shrugged off his shoulders. I think that this "associate", not even wearing proper uniform and drinking and smoking during his work shift should be banned at the store. Unfortunately, I didn't ask for his name. I also noticed during my five-minute waiting there when I first came in that the store was dirty. I was going to get coffee but was discouraged to what I have seen. There was an intent of cheating and stealing lottery ticket winnings. I don't know if he has done it before but I would like for the management of this store to stop him, it might not just be me. And if it's just me, he's starting it, and it is still wrong. ~Dyreen
convenience store