I came to this small store asking for trading in my iPhone 10 for a new one. A middle age, Vietnamese speaking couple (the men with a manager nametag on) served me, checked my T-Mobile account. After that, both of them examined my phone carefully. Then, they told me that it is NOT possible, since the back cover somehow does not closes tightly as supposed to, and on the screen there is a small white dot.
I explained that I bought this at an Apple store, as Iām not a tech savvy so I have been using it for 4 years, so any wear and tear is normal; otherwise why I need to trade-in then. The couple told me that they couldnāt accept since āT-Mobile technicians will check carefully and if found anything āunacceptableā they donāt let you trade in for a new one, but even will not return your phoneā. It sounds something not right for me, so I politely thanked them and left immediately.
At another large T-Mobile store in Garden Grove, a staff told me āas your phone is not broken and works, would be fineā. After 15 minutes, I got out with a new phone (13 pro), and the old one, so that I can have time to transfer all my data to the new phone and drop the old one at any Post office at my convenience. Nice, prompt and easy!
So, sometimes, the policy and prestige of a big company like T-Mobile can be harmed just by an affiliated store, which works on their own rules and their own (low) standards!! Never ever come to this T-Mobile store!!! ~Doan
cell phone store