Best cell phone store in Westminster, California (CA) 2024

We had Juan help us out who is excellent and helpful. However, just be aware they are an 3rd party Verizon authorized retailer so they do charge extra $20 "setup fee" on top of original Verizon $35 "activation fee" for each new line. Juan said we can call Verizon to ask for waiver of $35 activation fee but Verizon can't do so. With long phone conversation and explanation with Verizon customer service rep, all they can do is to waive retailer $20 setup fee. Want to share my experience so you know all the fee you will have when get a new line with this store. ~Jill

I came to this small store asking for trading in my iPhone 10 for a new one. A middle age, Vietnamese speaking couple (the men with a manager nametag on) served me, checked my T-Mobile account. After that, both of them examined my phone carefully. Then, they told me that it is NOT possible, since the back cover somehow does not closes tightly as supposed to, and on the screen there is a small white dot. I explained that I bought this at an Apple store, as I’m not a tech savvy so I have been using it for 4 years, so any wear and tear is normal; otherwise why I need to trade-in then. The couple told me that they couldn’t accept since “T-Mobile technicians will check carefully and if found anything “unacceptable” they don’t let you trade in for a new one, but even will not return your phone”. It sounds something not right for me, so I politely thanked them and left immediately. At another large T-Mobile store in Garden Grove, a staff told me “as your phone is not broken and works, would be fine”. After 15 minutes, I got out with a new phone (13 pro), and the old one, so that I can have time to transfer all my data to the new phone and drop the old one at any Post office at my convenience. Nice, prompt and easy! So, sometimes, the policy and prestige of a big company like T-Mobile can be harmed just by an affiliated store, which works on their own rules and their own (low) standards!! Never ever come to this T-Mobile store!!! ~Doan

I just got their iPhone SE deal pretty much insane saving I’m glad I switch! Also their acp help me save monthly bill!! ~Tuan