cell phone store
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Verizon Authorized Retailer - Victra in Westminster (1025 Westminster Mall 2150-C, CA 92683)
About:
Telecommunications store offering cell phones, wireless plans, accessories & more.
Verizon Authorized Retailer - Victra is located in Westminster (California state) on the street of 1025 Westminster Mall 2150-C. If you want to ask about something we recommend contacting this place by phone. The Phone number is +17145483271. You can get more information from their website: https://victra.com/stores/ca-westminster?y_source=1_MzIzMjY3OS03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D. The coordinates that you can use in navigation applications to get to find Verizon Authorized Retailer - Victra quickly are 33.747139, -118.012126. Scroll down to find out opening hours, reviews and other important information about Verizon Authorized Retailer - Victra.
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Available amenities
Crowd
- LGBTQ+ friendly
Payments
- Debit cards
- NFC mobile payments
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- In-store pickup
- In-store shopping
Health and safety
- Staff required to disinfect surfaces between visits
Unavailable amenities
Service options
- Delivery
Categories
Tags
FAQ
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Dryden
Andrew took great care of me very patient and very helpful! Great customer service and looking out for your best interest.
07.2022Dryden
Andrew took great care of me very patient and very helpful! Great customer service and looking out for your best interest.
07.2022shirley
Very pleased with the service Andrew provided at your store answered all the questions got to work on transferring data from old phone to the new phone transfer took a bit longer than Andrew thought he stayed late till it was completed very excellent person for the job asset to Verizon wireless thanks again😇
06.2022E
JUAN RIVERA IS THE BEST!!!!!!!!! I've gone so many times to Verizon to get my phone number changed, transferred over and over etc - he's the only one that got the job done!!!! I had to make 4 VISITS total to get my phone service changed over, he was the only one able to get it done!!!! VERY VERY KNOWLEDGEABLE! WHOMEVER IS HIS BOSS NEEDD TO GIVE HIM A RAISE ALREADY!!!!!! So many reps I've talked to on the phone etc couldn't get the job done even after an hour or hour and a half in the store but he was the only one that stuck it thru to completion!!!!!!!!!! Get your raise Juan you deserve it!!!!! Update May 2022- I had to go back to Verizon to set up a new phone, this is a 2nd review. I went to two other Verizon stores and they didn't know how to set up my phone- Very STRESSFUL- they put the Sim card in the wrong spot. I went all the way back here to Westminster to see if Juan Rivera can help me better and HE DID! He figured it out very quickly and got my phone working fast. Poor service at the Verizon in Long Beach and Cerritos no offense- the first store put it in the wrong spot and was not working. The service wasn't good so I went to another store. Went to Cerritos and the rep told me it's rather the Sim card not working or the new phone. Neither was the case. Juan Rivera, you should be a trainer, because alot of these reps I've experienced don't get to the issue at hand as fast as you. It's like going in circles w these other reps. Thank you for your expert knowledge, professionalism and getting it done efficiently and quickly! Wish more reps were knowledgeable like you!!!! 👍👍👍 It was so stressful at the other stores!
06.2022shirley
Very pleased with the service Andrew provided at your store answered all the questions got to work on transferring data from old phone to the new phone transfer took a bit longer than Andrew thought he stayed late till it was completed very excellent person for the job asset to Verizon wireless thanks again😇
06.2022E
JUAN RIVERA IS THE BEST!!!!!!!!! I've gone so many times to Verizon to get my phone number changed, transferred over and over etc - he's the only one that got the job done!!!! I had to make 4 VISITS total to get my phone service changed over, he was the only one able to get it done!!!! VERY VERY KNOWLEDGEABLE! WHOMEVER IS HIS BOSS NEEDD TO GIVE HIM A RAISE ALREADY!!!!!! So many reps I've talked to on the phone etc couldn't get the job done even after an hour or hour and a half in the store but he was the only one that stuck it thru to completion!!!!!!!!!! Get your raise Juan you deserve it!!!!! Update May 2022- I had to go back to Verizon to set up a new phone, this is a 2nd review. I went to two other Verizon stores and they didn't know how to set up my phone- Very STRESSFUL- they put the Sim card in the wrong spot. I went all the way back here to Westminster to see if Juan Rivera can help me better and HE DID! He figured it out very quickly and got my phone working fast. Poor service at the Verizon in Long Beach and Cerritos no offense- the first store put it in the wrong spot and was not working. The service wasn't good so I went to another store. Went to Cerritos and the rep told me it's rather the Sim card not working or the new phone. Neither was the case. Juan Rivera, you should be a trainer, because alot of these reps I've experienced don't get to the issue at hand as fast as you. It's like going in circles w these other reps. Thank you for your expert knowledge, professionalism and getting it done efficiently and quickly! Wish more reps were knowledgeable like you!!!! 👍👍👍 It was so stressful at the other stores!
06.2022Jill
We had Juan help us out who is excellent and helpful. However, just be aware they are an 3rd party Verizon authorized retailer so they do charge extra $20 "setup fee" on top of original Verizon $35 "activation fee" for each new line. Juan said we can call Verizon to ask for waiver of $35 activation fee but Verizon can't do so. With long phone conversation and explanation with Verizon customer service rep, all they can do is to waive retailer $20 setup fee. Want to share my experience so you know all the fee you will have when get a new line with this store.
03.2022Jill
We had Juan help us out who is excellent and helpful. However, just be aware they are an 3rd party Verizon authorized retailer so they do charge extra $20 "setup fee" on top of original Verizon $35 "activation fee" for each new line. Juan said we can call Verizon to ask for waiver of $35 activation fee but Verizon can't do so. With long phone conversation and explanation with Verizon customer service rep, all they can do is to waive retailer $20 setup fee. Want to share my experience so you know all the fee you will have when get a new line with this store.
03.2022Quan
We came here to buy 2 new phones for my kids. The store manager & Juan. saleman were very nice. They even go to another store to get the phone we order but it was of stock. Thanks for their excellent service!🙂🙂🙂
11.2021Quan
We came here to buy 2 new phones for my kids. The store manager & Juan. saleman were very nice. They even go to another store to get the phone we order but it was of stock. Thanks for their excellent service!🙂🙂🙂
11.2021Cera
I came for an upgrade and overall it was a really good experience. It was effortlessly easy to get everything set up and the place was not crowded at all. The staff was professional and helpful. The manager was very informative with the current promotions.
09.2021Cera
I came for an upgrade and overall it was a really good experience. It was effortlessly easy to get everything set up and the place was not crowded at all. The staff was professional and helpful. The manager was very informative with the current promotions.
09.2021Adela
Never answers the phone to ask for business hours
08.2021Natalia
I would have given lower star if I was able to. They lied to me that the Verizon in Westminster Mall is a Verizon subsidiary and they are a Verizon company. They switched me from consumer to business plan without disclosing that I will lose my hotspot. The representative Katlina or whatever she called herself was totally incompetent. I was there for 6 hours and she messed up everything. The next day my Apple Watch was disconnected and gave a profile for Apple Watch that it is SE phone! She said she had to remove one of the number to upgrade and give us a new number. Since it was my child’s phone I did not see any issues. She not only did not disconnect the old number and left it on my account, she added another number and I ended up with 4 lines while being charged by Verizon. I had no ability to access my account on Verizon app because they messed up my profile and All my history and bills for the past years were all gone. I have been working with Verizon to fix the issue. Stay away. They lie and they are incompetent.
08.2021Tawny
Juan is simply one of the best phone salesperson I’ve dealt with, and I’ve been upgrading my phone every 2yrs so I’ve dealt with a lot of customer service people. Verizon has good specials right now with great plans to choose from .
08.2021Adela
Never answers the phone to ask for business hours
08.2021Natalia
I would have given lower star if I was able to. They lied to me that the Verizon in Westminster Mall is a Verizon subsidiary and they are a Verizon company. They switched me from consumer to business plan without disclosing that I will lose my hotspot. The representative Katlina or whatever she called herself was totally incompetent. I was there for 6 hours and she messed up everything. The next day my Apple Watch was disconnected and gave a profile for Apple Watch that it is SE phone! She said she had to remove one of the number to upgrade and give us a new number. Since it was my child’s phone I did not see any issues. She not only did not disconnect the old number and left it on my account, she added another number and I ended up with 4 lines while being charged by Verizon. I had no ability to access my account on Verizon app because they messed up my profile and All my history and bills for the past years were all gone. I have been working with Verizon to fix the issue. Stay away. They lie and they are incompetent.
08.2021Tawny
Juan is simply one of the best phone salesperson I’ve dealt with, and I’ve been upgrading my phone every 2yrs so I’ve dealt with a lot of customer service people. Verizon has good specials right now with great plans to choose from .
08.2021Steffini
If I could give Sonia more stars I would! She was off work. Saw us standing waiting our turn to be taken care of, walked over asked if we had any quick questions she could answer before leaving. We had our 2 children with us, a broken phone and no idea of what options we had to fix it. She put her stuff down, pulled up a chair and decided she was going to help us seeing how her one co-worker was taking care of another couple, and her only relief was on her dinner break. Talk about customer service! She gave me options, educated us on the services, and switched my phone over! When Sonia’s co-worker Grant was finished with his guests, he came over and assisted her in wrapping everything up for us! I can’t tell you how nice it was to finally walk into a place of business and be taken care with genuinely amazing, knowledgeable, competent staff! It is so rare anymore these days! I noticed they greeted every guest who walked in the store with a hello and welcome, letting them know they would be right with them! I personally am a Director of Operations for a chain of restaurants and bars! I have spent my life in customer service! Sonia and Grant have displayed the best customer service experience! Thank you both very much! Verizon is lucky to have employees such as yourselves! We will be customers forever with employee’s like them! The Sellers Family!!!
08.2020Steffini
If I could give Sonia more stars I would! She was off work. Saw us standing waiting our turn to be taken care of, walked over asked if we had any quick questions she could answer before leaving. We had our 2 children with us, a broken phone and no idea of what options we had to fix it. She put her stuff down, pulled up a chair and decided she was going to help us seeing how her one co-worker was taking care of another couple, and her only relief was on her dinner break. Talk about customer service! She gave me options, educated us on the services, and switched my phone over! When Sonia’s co-worker Grant was finished with his guests, he came over and assisted her in wrapping everything up for us! I can’t tell you how nice it was to finally walk into a place of business and be taken care with genuinely amazing, knowledgeable, competent staff! It is so rare anymore these days! I noticed they greeted every guest who walked in the store with a hello and welcome, letting them know they would be right with them! I personally am a Director of Operations for a chain of restaurants and bars! I have spent my life in customer service! Sonia and Grant have displayed the best customer service experience! Thank you both very much! Verizon is lucky to have employees such as yourselves! We will be customers forever with employee’s like them! The Sellers Family!!!
08.2020