Stay far far away from this company. They have the most inept and unorganized mortgage teams in the industry. Worked with one whole team that had one person with nearly 30 years of mortgage experience and they did the worst job ever seen. Even my title company was telling me they have never seen anything so poorly done.
Save yourself some time and look literally anywhere else for any service. They are straight up incompetent here.
Beyond that when they do mess up they will apologize and offer you tons of stuff like "customer service" checks for your bad experience. However these are only offers and they will not deliver on them. They will promise you an amount and keep bumping that amount up and then suddenly you talk to them weeks later and they pretend like they never offered you more. They only offer you more at the time to get you to agree to things and then rip it away later.
The tactics used here should be and honestly probably are illegal and they should be investigated. I will be submitting this to the proper authority to do this as well. Terrible place with terrible employees that don't care about you at all. ~Mac
bank