Best drugstore in Bristol, Connecticut (CT) 2024

It started with the pharmacy staff not reading the doctor’s prescription correctly TWICE, resulting in my insurance being billed for a higher quantity of the ointment than I had received. When my doctor resent the prescription the staff still didn’t give me the correct, ordered amount. When I pointed out their error, they acted dumb and proceeded to tell me they’d have to do a refund and rebill in the insurance. Staff then proceeded to say they didn’t know how to do that and it would take some time to get it figured out. I left and asked my husband to pick it up later as I had gotten notifications that my prescription was then ready. When he arrived hours later, they informed him it wasn’t filled because it wasn’t in stock. At this point I was upset with the lack of knowledge and awareness the staff have considering they are handling medications. I went in to speak with the pharmacy manager, Jen, who was nothing but rude and unapologetic. It didn’t seem to bother her she had poorly trained her employees and doesn’t seem to understand that if her employees can’t get the prescription quantity correct, what makes myself or others trust that they are in fact giving me the correct medication? ~Megan

I will echo the reviews of everyone else before me and advise you to NOT to use this pharmacy. They are extremely impatient and rude to customers, and treat you as if they don't have time to waste on you. I was in customer service for many years and recognize that they may be frustrated and on edge because they are understaffed, but that is no excuse to treat customers the way they do. The classic rude and impatient lines of "I've repeated the same thing to you five times" (even though she kept cutting me off before I could even finish speaking to give her new information) and "so-and-so will tell you the same thing" (even though I wasn't even asking to speak with anyone else) were used on me, among others. I will be using another pharmacy until/if they ever get their act together and I recommend you do the same. ~Nicky

I can’t say enough good about this pharmacy. Cory (pharmacist/manager) and I spoke over Facebook after a post I had made on Bristol Talks about an error that CVS pharmacy had made in my sons medication resulted in my son being without medication for a few days. It was a disaster and I was in a bit of panic mode. He, and other Beacon Pharmacy staff assisted me in getting my sons prescriptions transferred over so that it was a painless process. They were all polite and helpful and they continue to be that way. Also, in the last couple months I myself have needed a decent amount of Lovenox injection blood thinner due to a blood clot I threw after surgery. Because of how much lovenox I need they have to special order my refills, and they get it in the next day and I haven’t had any issues which I’m very grateful for. This pharmacy stays pretty busy, but Cory and others here seem to genuinely care about the well being of their customers. I’m glad to have found this pharmacy and I’d recommend it to anyone. ~Tina