Best cell phone store in Middletown, Connecticut (CT) 2024

I recently went into this location to explore falls in deals with a friend of mine. The staff seem to be a bit lackadaisical. I also feel as if they weren’t very knowledgeable on certain things concerning their own products. As well as, the programs that are offered by their employer. I feel if you are going to work in the phone store, and your primary goal is sales. Then I believe it is highly pertinent for you to know the ins and outs of your product, as well as the service. Not to mention, the new programs provided by the government for subsidy on service and Internet. I was not impressed with cricket or their associates. Therefore, I told my friend to move on and explore other options. ~Eugene

Well writing a bad review because it's my only option & it's impossible to speak to anybody from this Verizon on the phone. Went in, told them all I cared about were my photos and messages being transferred to the new phone. Thanks to this Verizon I lost a few hundred photos. Not only that they gave me the wrong phone! It shouldn't be up to the customer to be a professional. I came to Verizon thinking they knew what they were doing. I am absolutely heartbroken over the loss of these photos. Even worse Verizon doesn't care or respect the magnitude of this loss. Your employees should care more about your customers experience than how quickly they can get the customer to leave. All I needed or cared about were those photos. Sent me out the door with my new phone still in the box.... and deleted my old phone before without checking to make sure everything was transferred. I will be ending my contract with Verizon after this billing cycle because of this location & this experience. ~D

Sam was amazing very knowledgeable, great customer service. We had many questions and he was able to answer all of them. He went above and beyond and even had multiple people he was working with and was able to help everyone of them. We had been boost mobile customers for 12 years. I am a creature of habit so changing over was really hard for me to do. He just did it so easily and non stressful for me which is the biggest deal ever. So yes he if I could give him more stars I would. Thanks Sam keep up the amazing job. ~Tiffany

So many customers on a Monday afternoon so there was a really long wait. I came in and was signed in by a lady with glasses on top of her head, Fabolous nails and a great bedazzled smart watch. She was super patient and helpful and she returned my two flex boxes Xfinity unnecessarily mailed out to me. Sorry I didn't catch her name, it was crazy in there. ~Virginia