Best telephone company in Middletown, Connecticut (CT) 2024

Well writing a bad review because it's my only option & it's impossible to speak to anybody from this Verizon on the phone. Went in, told them all I cared about were my photos and messages being transferred to the new phone. Thanks to this Verizon I lost a few hundred photos. Not only that they gave me the wrong phone! It shouldn't be up to the customer to be a professional. I came to Verizon thinking they knew what they were doing. I am absolutely heartbroken over the loss of these photos. Even worse Verizon doesn't care or respect the magnitude of this loss. Your employees should care more about your customers experience than how quickly they can get the customer to leave. All I needed or cared about were those photos. Sent me out the door with my new phone still in the box.... and deleted my old phone before without checking to make sure everything was transferred. I will be ending my contract with Verizon after this billing cycle because of this location & this experience. ~D

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So many customers on a Monday afternoon so there was a really long wait. I came in and was signed in by a lady with glasses on top of her head, Fabolous nails and a great bedazzled smart watch. She was super patient and helpful and she returned my two flex boxes Xfinity unnecessarily mailed out to me. Sorry I didn't catch her name, it was crazy in there. ~Virginia

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