I don’t care how long it takes to fill my prescription. But if you tell me “twenty minutes,” and that turns into “a few more,” which turns into “I’ll call you when it’s ready.” And then you don’t call. And I would’ve rather left and come back in the first place...
Just. Don’t. Lie.
If it might be an hour, say that.
If you don’t know, say that.
But never ever EVER tell me twenty minutes and then have it be more than 22. ~John
pharmacy