I have been having difficulty when dealing with the IT department and staff. Am frustrated with the technical issues. I am a loyal customer and pay my bills on time, BUT, the one time my phone app didn't work, I had to go to the store to make my payment and got charged for doing so. I spent my career in accounting and management and I know that the fee you charge is the cost of doing business and customers should not be charged, interestingly, you collected extra money, a lesser amount was charged to my checking account. Where did my money and into someone's pockets. Dishonest. ~Michelle

Do not go here. I took my $70,000 truck through because it looked like the nicest wash in the area. I got it done about an hour ago on 12/17/2021 and when my truck dried completely off it reviled that the wash had left several scratches on my truck. Pictures attached. I called the customer service number for tidal wave auto and they said they couldn't do anything about it. Please if you want nice vehicles to come to your location make sure its not scratching the paint. ~Travis

Insurance program is garbage I pay months of insurance have to pay 50 something dollars and then after not asking for it charges my card $75 even though it took $80 and for that I get a refurbished phone for practically the price of a new one. Also, just went to pay my bill and no one is there sign is on door is locked, this happens often. ~Alan

Store was clean and I was able to find most things without any problem. However, store associate, Jason, was very rude and sarcastic. Stated he “hated working the customer service lane while looking at me.” Without an explanation, left me standing at register for 4 minutes before returning huffing about my pick up order. Several surrounding customers standing in lanes nearby said it was common to have this experience. Refused to retrieve my app discount for my registry and was annoyed with me for looking it up for him. Extremely poor customer service. ~Kimberly