Best financial consultant in West Palm Beach, Florida (FL) 2024

The merger has ruined this bank. Have been a customer for 13 years. Hold times are over an hour to speak to a representative. Deposits go missing with no explanation. Money is removed from acct with no explanation. One month of speaking with Managers and customer service and escalation tean escalation team and issues still not resolved with missing money. And then today my mobile deposit went missing and you can't reach anyone to talk to about it. ~l

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Went here yesterday for a cashier's check. Waited in line. One teller slower than molasses in January. Then she told me cashier's don't do it point me to nice lady in a cubicle. I didn't have the address. Was told to come back today. I did then was told I ipads don't work. Internet down. And guess what. No Tellers at all! Service going down hill! ~Karen

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Slowest bank ever. I needed to change my cash from $20 bills to $5 bills. I waited almost 1 hour for that because there is always a long line, and there is only one person helping us. ~Keif

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I understand there are staffing shortages, but when you are the third person in line and only want a cashier's check, why does it take 30 minutes?!? The branch manager obviously doesn't care either, because when my father VERY NICELY mentioned to him that it was the worst banking experience he's ever had, the manager didn't even respond. I guess we'll be switching to Wells Fargo.... ~Jennifer

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