Best transmission shop in Douglasville, Georgia (GA) 2024

Let me start by saying I have been a loyal customer of this shop since moving in the area in 2017. This is literally the only shop my car has been in for the past almost 5 years. I find the employees to be professional and honest and the prices are competitive. This is a great shop and stays busy with work for a reason... because they are good. However, I dropped my car off before 11am this morning for an oil change and alignment and was told I'd receive a call when the car was finished. Never received a call so I took a taxi to pick up vehicle just before closing time (6pm) and was told it wouldn't be ready until tomorrow. Absolutely unacceptable. I was never advised at the time of dropping off my vehicle that it wouldn't be ready until the next day. If that were the case, I would have brought it back and left it overnight (as I've done several times in the past) instead of losing an entire day without my vehicle. I hope the owner can get back with me and make it right because it's hard to find a reliable mechanic. ~Les

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On 4/13/2022, I had my vehicle towed to AAMCO in Douglasville to repair the transmission. I had to rent a vehicle to use while the shop kept my truck from 4/13 to 4/29/2022 when it was finally repaired and ready for pick up. On 5/13/2022, I called back in to AAMCO in Douglasville to report that the transmission was malfunctioning again and brought it to the shop to get it checked out. The mechanics stated to me that my catalytic converter was clogged and causing incorrect signals to be communicated to the trans which had caused a malfunction. They replaced both catalytic converters on the truck totaling $1,158.97 and stated that would fix the trans issues. The very next day 5/14/2022, I had to get the truck back over to the shop as the previous repair to the catalytic converters did not resolve the transmission issues. This caused me to have to rent another vehicle, this time for a bit over a week as AAMCO had to repair the transmission again. I returned that rental on 5/23/2022. Today is 6/28/2022, a month later and the transmission has gone out AGAIN. This, of course will result in me having to go get another rental and be without my truck for a significant amount of time yet again. This is possibly the worst experience I've ever had with any automotive repair company. I would like to be fully refunded for the transmission service in the amount of $2,749.80 and additionally refunded for the $1,158.97 that I was charged for the repair on the catalytic converters that were never a fix for the transmission service. Service: Transmission ~Phoenix

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