transmission shop
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AAMCO Transmissions & Total Car Care in Douglasville (2048 Fairburn Rd, GA 30135)
About:
We are the experts in transmission repair and complete car care - clutches, brakes, factory scheduled maintenance, electrical, check engine lights, radiators, overheating problems, a/c and more.
AAMCO Transmissions & Total Car Care is located in Douglasville (Georgia state) on the street of 2048 Fairburn Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1770-691-1187. You can get more information from their website: http://www.aamcodouglasvillega.com/?utm_source=G&utm_medium=local&utm_campaign=google-local. The coordinates that you can use in navigation applications to get to find AAMCO Transmissions & Total Car Care quickly are 33.750217, -84.709252. Scroll down to find out opening hours, reviews and other important information about AAMCO Transmissions & Total Car Care.
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Available amenities
Planning
- Appointments recommended
Amenities
- Mechanic
- Toilets
Offerings
- Oil change
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
- Wheelchair-accessible toilet
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Mard
Terrible customer service! They had no interest in being helpful and basically made us feel unwelcome. I've dealt with other Aamco locations in the past that were more willing to be upfront about pricing and services offered.
11.2022Phoenix
On 4/13/2022, I had my vehicle towed to AAMCO in Douglasville to repair the transmission. I had to rent a vehicle to use while the shop kept my truck from 4/13 to 4/29/2022 when it was finally repaired and ready for pick up. On 5/13/2022, I called back in to AAMCO in Douglasville to report that the transmission was malfunctioning again and brought it to the shop to get it checked out. The mechanics stated to me that my catalytic converter was clogged and causing incorrect signals to be communicated to the trans which had caused a malfunction. They replaced both catalytic converters on the truck totaling $1,158.97 and stated that would fix the trans issues. The very next day 5/14/2022, I had to get the truck back over to the shop as the previous repair to the catalytic converters did not resolve the transmission issues. This caused me to have to rent another vehicle, this time for a bit over a week as AAMCO had to repair the transmission again. I returned that rental on 5/23/2022. Today is 6/28/2022, a month later and the transmission has gone out AGAIN. This, of course will result in me having to go get another rental and be without my truck for a significant amount of time yet again. This is possibly the worst experience I've ever had with any automotive repair company. I would like to be fully refunded for the transmission service in the amount of $2,749.80 and additionally refunded for the $1,158.97 that I was charged for the repair on the catalytic converters that were never a fix for the transmission service. Service: Transmission
06.2022Taneshia
I had the worst experience at this location. I paid $360.40 for a clutch actuator installment on my vehicle just got my vehicle to still have the same issue. I will be reporting this establishment to the better business bureaus. DO NOT GET SERVICED HERE!!
05.2022Scottie
Stay away from this establishment if you can! This indeed is the worst car repair facility that I’ve ever dealt with in more than 30+ years! John the service manager has the most poorest customer service skills of any individual in the capacity that he sits in out of all the shops that I’ve visited over the years! If I did not call every day or every other day to check the status on my vehicle, John would say he’s going to call me by 34 or before he closes and I never ever ever once receive a call back from John I mean ever! I will also contact the Better Business Bureau and lots of formal complaint against his business as well. As I said earlier if you can avoid this business by all means please please please stay away and find another establishment as they are not capable of running in establishment of this magnitude in my opinion!
03.2022Chris
When I first looked up this place, I saw a lot of bad reviews and comments about John. All I can say is that he treated me with nothing but kindness, honesty, and professionalism. He even told me about an online coupon so I could get a discount on my inspection! The only negative in my whole experience was that they closed a few minutes early the day I came to pick up my vehicle, so I had to wait until the next day to get it. But that was mostly on me for showing up so close to the time they closed. Otherwise, everything was perfect! They told me that my transmission was shot, and the cost of the repair would have been more than the car was worth. They could have made some serious money off of me, but they chose honesty. A few days later, I brought a used car to them for an inspection, which helped me make the decision to purchase it. Both interactions with them were wonderful, and John took great care of me. Between both visits, I spent less than $25. I couldn't recommend them more! And I am truly thankful for the service John provided. Don't always trust what the reviews say, especially since most people who take the time to write a review are the unhappy ones, as satisfied people don't have a bone to pick. Thanks again, AAMCO, for all you've done! - Jessica
01.2022More
This is the WORST place to take your car to, John is very rude and disrespectful. AAMCO has had my car 4 times in the last 3 months with 2 “replaced” transmissions and my car still has the same problem that I brought it in for. When I asked for complete paperwork on the services and parts ordered I was refused and told that he doesn’t not have to provide me with that information after a week of me asking and proceeded to get upset and said he wouldn’t give me my keys. $3200 for a transmission with no diagnostic received and after 3 months I was finally given a code &’ I was told it was a transmission speed sensor. Complete waste of money DO NOT BRING YOUR CAR HERE. Service: Transmission
11.2021Shelly
I took my car to AAMCO in Douglasville,GA to have my car looked at. The original price I was charged was $350. The day before it was time for me to pick my car up I received a call from John explaining to me that they found another problem and the new price was $651. Once I got to AAMCO to pick my vehicle up, I literally pulled out of the parking lot , made it to the light and my car wouldn't change gears. My car begin to jerk and slow down. I immediately pulled the car back into AAMCO and told John. John's mannerism about the situation was very nonchalant and unbothered. I was very unpleased about the situation. After that day my car stayed there for about a week. The day my car was picked up I realized one of my hub caps were missing as well as my emergency brake cover. Instead of John being more apologetic about the situation , John begin to argue with the situation. He is very unpleasant and shouldn't be in customer service. I will not be returning yo this establishment and I hope you will reconsider your options. The horrible customer service and lack of diligence is beyond annoying. Don't spend your money here !!!! Service: Transmission
11.2021Mr
Mr John is very unprofessional and hangs up on customers when he gets irritated. I dropped my car off to this place several times and was told it would be ready. Was told two to three days. I have called several times and still excuses was given it is now two weeks car still sitting there. The owner does not return emails. DO NOT USE THIS SHOP. believe the other bad reviews I didn’t at first and now my car is not fixed. Services: Auto engine diagnostic, Transmission
11.2021Amelia
I can see why this place has terrible reviews, I dropped my vehicle here to be checked… payed for services and still needed my vehicle to be towed to my home. Three days I set up for towing and each time he refused to move the vehicle in front of mine and the tow company couldn’t tow it away, each time I called and spoke with John he had a nasty attitude and would hang up on me as if it was my fault that the tow company couldn’t remove my vehicle. I even gave plenty of heads up to let him know the towing company was on the way and still he refused to make sure my vehicle wasn’t blocked for the tow company. I would never recommend anyone take their vehicle to this location. Extremely unprofessional!!
11.2021Cathryn
This place is very unprofessional!!! They lost some of my things from my vehicle. When I inquired about the missing things it turned into a situation. I was questioned about if the missing items were in my vehicle to begin with. John was extremely rude to me and provided horrible customer service. Instead of John attempting to resolve the situation he escalated it. John shouldn't be dealing with customer directly. He is rude and not attentive. My car was there for more than a week and I still had problems after I picked up my car. Service: Transmission
11.2021