Budget website let me make a reservation when they were closed. After their utterly incompetent agent transferred the reservation to the airport location, the experience just got worse. Here's my review of THAT location:
Typical Atlanta attitude. Rolling eyes, telling me it's my fault they're out of cars (because I was late to the reservation THEY changed after they sent me to a closed location), laughing at me when I asked for a manager. Openly talking about me right in front of me about how I'm just being extra. Then telling me the rate was an extra $100... Because it is what it is. When I pointed out it was their error they stated that Budget Atlanta isn't the same as Budget corporate' and that it 'didn't matter' what reservation I had with corporate, they could run their business as they wanted. When I started recording them they started yelling my name through the concourse and telling me they were going to have me arrested. I told them to go ahead. This was the most unprofessional and absurd encounter I've ever had. Anyone who even considers renting with them needs their head examined. ~Ryan
truck rental agency