Best bank in Homewood, Illinois (IL) 2024

Used to be a great bank, First Midwest Bank, but ever since it became Old National Bank, expect no one to answer your phone calls or answer any emails. Had a fraudulent charge of almost $10, 000 yesterday, on the phone for 29 minutes, on the FRAUD line, finally drove into the bank, still waiting on the phone. They have the best employees but the switch to Old National Bank will be me going to another bank. I have been banking there for over 30 years but the customer service via phone or email is non-existent. ~Gulden

Honestly, this bank has given me nothing but troubles. It is not family caregiver friendly. I plan on closing my grandmother’s accounts with them because they make it very difficult for me to handle her finances. Their technology is lacking. The fact that you can’t even see your account numbers when you login is asinine. They even refused to give me the account number over the phone. I can’t wait to close the accounts with them. They really need to catch up with the times. ~Symone

Customer service is a unicorn nowadays. I came to reopen my son's account that was closed for inactivity. I signed in and waited for about 15 minutes before inquiring if he would need identification (underage). After asking the manager she replied that we would. We left to obtain his identification. We returned to the branch and signed in again for a banker. After waiting another 15 minutes, we were informed by the manager that they would be closing in 5 minutes and could not help us. Why would she not inform of this the first time I visited the branch? She wasted my time and for that I decided to chose another provider to open my son's account. ~Lolitha