12 Best bank in Joliet, Illinois (IL) 2024

This is absolutely my favorite branch. I do like the one in New Lenox as well. I have gone there for years. Very good service. But I must say the one on Midland. Has great personal Bankers Guadalupe is so helpful. She knows. The people she serves I can call her on the phone and she knows exactly who I am just by my place. She says hello Ericka. Which you would think isn't much. But it's extremely important to me.. So to all the BMO workers!! You are appreciated! My identity was stolen black Friday and when i tell u they were on top of it. They Where! Like i said! My Favorite Branch💜💃🏾 ~Ericka

I have always worked well with Andrea who gets problems resolved quickly and expeditiously. Her help along with Becky and Justine is invaluable to our business ~Dave

Roxy Martinez is the new branch manager in Joliet. Phenomenal service with great response time. I've been a FAB customer for 20yrs now and she treated me as such!! I couldn't be more appreciative of the help she provided!! ~Gerald

Opened a business account with this bank. The service fee caused the account to over draft. It's extremely crooked to keep charging the account overdraft fees on your service fees. I will never EVER open an account with first midwest bank. Attempted to contact the person who opened my account multiple times. No follow up call. Attempted to contact the bank manager. No follow up call. The representative of their collections department stated that I refused to speak to someone at the bank (while during those calls I kept asking for them to transfer me over to someone at the branch whom can help). First midwest has lost all credibility and will not trust my money with them due to these lazy and unethical business practices. Joliet tire & auto If these overdraft fees are not waived. I will leave this review on your Yelp, Facebook and every other place where I can leave a review. I still can't believe that being overdrafted by your service fee allows you to charge over 190$ in over draft fees. To put this into perspective. -$5 will cost you over 200$. Which is roughly 40 times the debt! ~Mookdad

Angela Lilek, thank you for giving us hopes and creating a plan to get us into our home, reaching out to her multiple times with no response, messages read but absolutely no reply. I hope this is not how you treat other families. ~Jessika

Went to the BOA at Joliet to make a cash deposit and was turned away because the only cashier that showed up went to lunch. Very disappointed, one of the biggest banks in America and no cashier to take care of its customers. Will be looking at other competitors to make a change. It's time to break away from the big corporations and go local! ~juan

My mom has been using this for about 8 years and I recently opened my account with them since I started working. The tellers are always very helpful and sweet. They understand that going to the bank sucks so they always try to make me laugh whenever I'm there. ~Elena

I've had multiple bad experiences with Lenore at this location. Sadly she's the only non-teller who is consistently present and this is the only location near me that can cut a new debit card same day. Anything not written on the laminated card behind her desk is beyond her grasp and customer service is nil. Old Plank Trail - please make new debit cards available at your Shorewood location and spare your customers this grief. ~Louis

They stink as a banking institution. I withdrew chunk of cash and they asked what for, what do I do for a living, what company do I work for? It's my money! I tried to withdrawal 5 thousand once and they only had 700 dollars. They have plenty of locations, but a lot are just ATMs inside a building. If you try to call to see if it's an actual bank (instead of driving around all day in search of a bank that has money) then the call is sent to a customer service center and you have to enter a bunch of information and navigate menus to FINALLY talk to a person. then tell them the name of a city. That city has 4 locations which one do I want? Well probably the one I called... Or whichever one actually has 5000 dollars... "Oh, sorry no banks are answering the phone. You'll have to call back later" ~Dylan