Best fashion accessories store in Overland Park, Kansas (KS) 2024

12/26/2021 - I purchased a pair of jeans for my daughter on 12/26/21. There was a line for the dressing rooms, so we asked the cashier if the jeans don't fit can we bring them back. She said yes as long as you have the receipt and the tags are still on the jeans. The jeans were on sale for $35 (NOTE: It did not say anywhere on the jeans or on the receipt, nor did the cashier say anything about them being a final sale). 01/09/2022 - The jeans did not fit. We tried to exchange the jeans on 1/9/22. We showed the cashier the receipt and she took the jeans and put them behind the counter so we could go look for a larger size. After a short while of looking for the jeans and walking the store a different cashier approached us and told us we could not exchange the jeans nor could we get a refund and walked away. I approached the counter and asked why and was told just can't. After a couple of redundant questions of asking why to try and get an answer, one of the cashiers said "because the jeans smell." First the jeans have been in the same bag and were only taken out to try on. Second, the return policy does not say anything about not being able to return an item because of smell (which they smell like jeans!) I asked to speak to a manager and the cashier became sarcastic and said there is nothing they can do. I asked if I could get info to contact corporate and was told "Go ahead and contact them." "They won't do anything for you either!" 01/11/2022 - I contact corporate Dynamite / Garage through their contact form online. explaining what happened. 01/11/2022 - I get a response back (impressed it was the same day). I was asked if it was an online or store purchase. I responded as a store purchase (I thought they would have seen that with the interaction of the sarcastic store cashier). 01/11/2022 - Response from customer experience team - asking to provide method of payment, date and store location, sku number of item and picture of receipt - "SO THEY CAN COMPLETE MY REFUND" - direct quote from the email. 01/15/2022 - After sending the information to the "customer experience team" - I get an email from a completely different person. This time asking for pictures of the jeans, picture of the barcode and tag. Once they have these images they can authorize an in store exchange. Send over pictures the same day. 01/17/2022 - Get an email from another completely different person on the so called "customer experience team". They are sorry to hear about our experience and thanked me for all of the pictures (That sounds so sweet). (NOW I AM TOLD) since this is a sale item they cannot provide an in store credit, but they can give me 20% for the inconvenience on my loyalty ID. A whopping $7 on a loyalty ID I don't have!! OR ... they have a brilliant suggestion ... I could put the jeans on ebay and try to sell them, or I could donate them!!! OR YOU KIDDING ME?? So is that what people are to do with items purchased at Garage? Donate them? I wasn't trying to get a refund of any kind. I was trying to exchange for another item that fit. There is nothing on the item that says final sale. There is nothing on the receipt that says final sale. AND!! The jeans did not smell!! I even asked cashiers at Pac Sun, Hot Topic and Macy's and no one could find a smell to the jeans. Between the sarcasm from the cashiers to the solution they provide to this problem. I will highly recommend to a lot of review sites not to shop at this store. There are too many options out there for clothing stores to have to deal with this situation ~Rick

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DO NOT BUY FROM THIS COMPANY! I bought my son a couple of T-shirts but got them in the wrong size. When he opened them on Christmas he handed them right back to me and told me they were too small. I sent them back to American tall and did not hear anything for a long time. Finally I got an email that said “you washed it, you wore it” And invited me to take 10% off my next purchase. It was neither washed nor worn but my $30 was completely lost and there was no way to contact them. Don’t take a chance with American Tall! ~Debbie

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This is a larger and older Dillard's location. It's been here for over 40 years. The Oak Park location actually has two separate stores. One of the stores, which I'm reviewing, is the women's clothing, purses, shoes, cosmetics, sunglasses and dresses. This is a very nice store with all of the name brands that an upscale department store of any kind might have. You will find Michael Kors, DKNY, Vince Camuto, BCBG, the list goes on and on. Pretty much any major name department store label will be found here. Dillard's is known for their shoe selection and it is truly extensive. I bought my last pair of walking shoes here. It was a brand I had not heard of before called BZees. (They get very high marks from women for their comfort factor.) One of the downsides about Dillard's is that they have very few coupons or sales aside from seasonal clearance items. If you want something at a discount you pretty much have to wait until they decide to mark it down. The mark ups can be kind of steep, as well. I bought a pair of sunglasses only to find that they were marked up 3x what I could find them online - fail! Make sure to comparison shop online. All in all this is a very nice store with a great collection of merchandise. ~Kimberly

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Mindie (I believe is her name) was absolutely FANTASTIC. I’ve gone to every single buy/sell women’s clothing store in the major KC area and this place beats them all by a long shot. HIGH quality, hardly worn, clothes. I’m a 00 petite so it’s hard to find my size but they had everything—from business attire to workout attire to in between. I noticed they also sell up to 4x which I think is so amazing. I won’t be shopping anywhere else from now on. And they pay more for clothes than any other place. Thanks again, Mindie, for making my shopping experience so much fun!! I got so many quality pieces of clothing in exchange for my high quality clothes. ~Mary

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