Best bedding store in Lexington, Kentucky (KY) 2024

We used to love this store. Today we had the worst experience and will never go back. We were looking for a sofa and found one we thought was perfect. We were going to buy it but realized the store had posted 2 different prices. One price was the manufacturer price on the box. The other was a price that was added onto the box with white duct tape. The manager on duty, Gabe, refused to honor the manufacturer price. As you can see, we thought we were getting a couch for $399. Instead, At Home lost a customer. ~Justin

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I really liked Mattress Firm. I've never dealt with them in the past but I will be a repeat customer for sure. From the moment my wife and I came into the store we were greeted by Denver, our salesman, who was never pushy and answered all our questions with precision and politeness. Denver listened to what we wanted and didn't try to up-sale or persuade us in anyway. Great experience and I highly recommend Mattress Firm.. ~jason

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Highly recommend you shop elsewhere. I was a repeat customer of Burke but also purchased from Lex. Furniture and Havertys. This is the only place I've had issue with. Debbie Cain pushed the Guardsman coverage to an exaggerated extent. We bought because I had a friend by something similar with Havertys and it was actually good. Hoped to never need but submitted when seam in pillow (less than 1 year) and stain occurred on couch. Guardsman sent out a plastic and vinyl repairman that couldn't fix if they wanted. Guardsman denied claim and said first denial voided any future claims. They claimed it was "pillow failure" and accumulated stains. Tried to resolve with Burke and Debbie never responded back. David Burke - owner, claimed "they aren't a cleaning business and that's not a seam". First of all my mother and grandmother were seamstress's so I know what a seam looks like!! Highly offensive. Also, pics attached so judge for yourself. As a repeat customer I find what he said highly offensive. He didn't offer any pillow replacement, not even one off old model. And considering the Guardsman coverage was $100, could have even offered that. But he was snarky and defensive as he wants to continue to sell a scam of a coverage to make a few extra bucks. I will never buy from them again and highly recommend you go to Havertys or even the Corbin Auction house that offers new furniture. It's a shame Lex Furniture is closed as they offered beautiful Bernhardt and we never had a problem with anything we bought there. Havertys also carries a couple nice Bernhart pieces as well. We paid cash and can buy what we want. It's the principal and customer service that I will not take a pass on. In a time where that should be at it's peak, Burke is at it's lowest. And I sincerely hope that anyone interested in customer service and being treated right read this and take your business elsewhere!! I will buy pillows from another furniture store and see if we can have someone professionally remove stains because we can. Regardless of where you go, don't buy Guardsman because according to Debbie AFTER we bought and tracked her down for all of our paperwork...oops, another company bought so I have to see who that is. Now we know...she probably never intended to even give us the paperwork. ~Samantha

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Went in a few weeks prior to making my purchase, the manager was very helpful and knowledgeable about all the different mattress. He told me that I could go ahead and shop around but he had the best price in town, man he wasn't lying! Came in tonight and bought my mattress. Honestly the best service I've ever had buying a mattress. ~Nichole

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