I recommend you stay away from this location at all cost. The staff and so called management are dishonest, rude, and lie to you about what they are doing. I had to reopen my checking account and obtain a new debit card, and was told that it would take up to four weeks to issue me a new card. Nearly a month later, I began to wonder if I'd ever receive my card at all, so I called Customer Service and was told that was ridiculous. Normally a card shipped via USPS may take a week to ten day, but not month. I was issued a replacement card that only took three days to arrive. In addition, in order to pay my auto-pay bills, which had been stopped, I was told that the purchase of certified checks would cost $10 each. Ten dollars to access my own money, while they setup a new account, hell no. Customer service recommended speaking to the Branch Manager regarding waving this charge. When I asked to speak with the BM at this location, I was told that the position doesn't exist. in addition she couldn't point me to the person in charge of this staff. Never, have I seen such gross incompetence, rudeness, and disregard for customer care in my life. Capital One Bank IMHO is pathetic. Take you money business elsewhere. ~S
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