9 Best money transfer service in Rockville, Maryland (MD) 2024

I recommend you stay away from this location at all cost. The staff and so called management are dishonest, rude, and lie to you about what they are doing. I had to reopen my checking account and obtain a new debit card, and was told that it would take up to four weeks to issue me a new card. Nearly a month later, I began to wonder if I'd ever receive my card at all, so I called Customer Service and was told that was ridiculous. Normally a card shipped via USPS may take a week to ten day, but not month. I was issued a replacement card that only took three days to arrive. In addition, in order to pay my auto-pay bills, which had been stopped, I was told that the purchase of certified checks would cost $10 each. Ten dollars to access my own money, while they setup a new account, hell no. Customer service recommended speaking to the Branch Manager regarding waving this charge. When I asked to speak with the BM at this location, I was told that the position doesn't exist. in addition she couldn't point me to the person in charge of this staff. Never, have I seen such gross incompetence, rudeness, and disregard for customer care in my life. Capital One Bank IMHO is pathetic. Take you money business elsewhere. ~S

(Translated by Google) They should open at the time that is on the page but they don't, you waste your time going and it isn't open, they open at the time you want. And here, be open then. I hope they improve in that regard. (Original) Deberían abrir al horario que está en la página pero no lo hacen uno pierde el tiempo en ir y no está abierto abren a la hora que les da la gana .Y aquí díse abierto entonces. Espero mejoren en ese aspecto . ~Roxy

Staff were very unhelpful ~ada