Best cell phone store in Dorchester, Massachusetts (MA) 2024

I worked with Raul at the Dorchester branch and I had a great experience. I came into the store to switch my phone plan and get the new IPhone. Not only was Raul knowledgeable and was able to answer all of my question but his positive attitude and high energy made buying the phone fun. His customer service and dedication is exceptional and He is a major asset to ATT ~MRP

ZERO STARS. ABSOLUTELY DO NOT UNDER ANY CIRCUMSTANCES GO TO THIS LOCATION. The customer service here is complete TRASH. Girl had a bad attitude from before she walked through the door. I had been sitting outside for over an hour because I was informed when I called the store Saturday that they opened "at 10am tomorrow". When I arrived, they were closed. Not open until 11. Fine. So I waited just to be told they "have nothing in stock" and told me to "google other stores and drive to them to see if they have what you're looking for".... How do you think that's decent customer service ?! You aren't going to check other inventory, call another location, give me the address or at least location of another store?! I spend HUNDREDS of dollars with this company both for personal and professional business and how I was treated today was BEYOND anything I've experienced. I will never visit this location again. ~Jennah

A young man named Eric helped me in a time of extreme chaos. I was doing the peace institute March for mothers of homicide victims and it was already a hard day. Then I lost my phone. He helped me navigate everything and lock the other one and he was so kind and calm. The only reason I didn't give five stars is because all of the phones that are at least a bit inexpensive we're out of stock. This is something I've dealt with at MetroPCS stores all over boston. I cannot think that this is just a coincidence. I think Metro PCS should think long and hard about all of the available cellular options at this point and treat their customers better when stalking the shelves. Thank you Eric so much for your help!!! ~Ashley

Great staff had a lot of fun waiting for my aunt to get her phone serviced. I loved chatting with the staff ~Debra