Best drugstore in Lansing, Michigan (MI) 2024

I would give this store 5 stars if it was not for the fact that their computers/registers are always glitching and breaking down. This is almost always a daily occurrence, but not the fault of the employees, they're just trying to work through it constantly. They're good people, very helpful and positive. If we need something D&G has it at low cost. Can't complain about that! ~Krista

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When you speak of customer service. This store has it done pack. I was in this store on Sunday June 5 at 10:45 am I left my phone not only did the associate run out the store to catch me. When she could not catch me she put the phone up until I returned. What a surprise. She was so nice and saved me phone having to get a new phone. Thanks ~Felecia

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If I could put negative stars I would. They were closed due to not enough staffing which is fine. I called the 800 number to the photo spot to see if I could cancel my order and she said that she can’t do it but that she can call the store for me as I was waiting at curbside as instructed. So she merges the call and the manager at this location explained the staffing issue and said she can’t bring me the photos. So then she asked my name to look up the order for cancelation and claims I only thought I sent the photos there as she does not have an order for pickup. I explained that my email specified to pick them up at this location and even had her confirm the address. She kept speaking down on me with zero empathy and saying I should call around to the other stores and see if they have my order. She was terribly rude and unprofessional. Trying to make it like I had sent them to a different store when I can show the confirmation email but she didn’t want to see it cause she knew she was wrong. ~Mary

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I used to love Walgreens. All of them seemed to have wonderful, helpful staff that remembered your name. But I've seen a change in the last 5-10 years. Some of these people they've hired are not customer oriented at all. In fact, they probably don't know the definition of customer service. I've had outright snobs and choppy grudgy customer Representatives. It's crazy! While I was going to college I had so many different customer service jobs and I always treated my customers the best no matter what. Even if they were rude to me because that's my job. I still like Walgreens and I'm not throwing everyone in the mix but some people nowadays are what Wayne Dyer calls clerks of the world. ~SMEP

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